Experience

Majorel X

• Luxembourg
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Cx Engagement Specialist Innovation Leader

  • Sep 2022 - Present

  - Publish and schedule social media posts using social media management tools and optimization techniques to ensure the quality and impact of content. - Create dynamics and promotions for social media using gamification and incentive techniques to generate interaction and loyalty among the follower community. - Develop social media reports using analysis and measurement tools to evaluate campaign performance, propose improvements and optimizations. - Cover events and generate content for social media using photography, writing, and video editing skills to capture and share the most relevant and attractive moments. - Ability to verify trends and develop content around them, using monitoring and analysis tools to identify relevant topics and generate original and attractive content. - Manage social media communities using moderation, customer service, and engagement generation techniques to ensure a positive and productive relationship between the brand and its followers. Establish and maintain effective communication with clients to ensure a clear understanding of their needs and ensure their satisfaction. - Manage complex projects, working closely with Digital Marketing teams to ensure the delivery of high-quality solutions and customer satisfaction. - Manage time and resources, ensuring compliance with deadlines and optimal use of available resources. - Strong expertise in media strategy, including the development and implementation of comprehensive media plans that leverage a wide range of channels and tactics to drive engagement and achieve business objectives. Show less



Findasense, a Teleperformance Company

• Spain
• Business Consulting and Services
• 200 - 300 Employee

• Cx Engagement Specialist Innovation Leader

  • Dec 2021 - Present

  - Publish and schedule social media posts using social media management tools and optimization techniques to ensure the quality and impact of content. - Create dynamics and promotions for social media using gamification and incentive techniques to generate interaction and loyalty among the follower community. - Develop social media reports using analysis and measurement tools to evaluate campaign performance, propose improvements and optimizations. - Cover events and generate content for social media using photography, writing, and video editing skills to capture and share the most relevant and attractive moments. - Ability to verify trends and develop content around them, using monitoring and analysis tools to identify relevant topics and generate original and attractive content. - Manage social media communities using moderation, customer service, and engagement generation techniques to ensure a positive and productive relationship between the brand and its followers. Establish and maintain effective communication with clients to ensure a clear understanding of their needs and ensure their satisfaction. - Manage complex projects, working closely with Digital Marketing teams to ensure the delivery of high-quality solutions and customer satisfaction. - Manage time and resources, ensuring compliance with deadlines and optimal use of available resources. - Strong expertise in media strategy, including the development and implementation of comprehensive media plans that leverage a wide range of channels and tactics to drive engagement and achieve business objectives. Show less



Freelance, self-employed

• Costa Rica

• Social media manager

  • Aug 2020 - Present

  - Experience managing web development projects from ideation to implementation and launch, coordinating and supervising teams and ensuring deadlines and final product quality are met. - Ability to set guidelines for social media, using digital marketing tools and strategies to maximize the reach and effectiveness of advertising campaigns. - Proven ability to create digital strategies for social media, using segmentation and personalization techniques to effectively reach target audiences and generate interaction and loyalty. - Excellent ability to present and explain digital campaign strategies and results to clients, using communication skills and persuasion techniques to ensure their satisfaction and commitment to the project. - Experience in developing and monitoring budgets for digital projects, ensuring effective and efficient resource management and maximizing return on investment. Clients: IMC Medios - ICON - Lumino Show less



MCW Digital

• Costa Rica
• Advertising Services

• Lead Project Manager

  • Aug 2020 - Dec 2021

  - Leadership in the execution of multidisciplinary projects involving teams from Digital Marketing and Web Development. - Effective management and organization of work teams, ensuring compliance with objectives and deadlines. - Development and presentation of comprehensive marketing strategies, including goal definition, identification of target audience, selection of channels, and communication tactics. - Management of client relationships, providing support and ongoing project follow-up, ensuring client satisfaction and achievement of optimal results. Clients: Polyacril - Sondel - Art Medical - Reserva Conchal - My Guanacaste Vacations - Grupo Wedel Pacheco - 2202 importaciones - Cotilú - Costa Rican Coffee Academy - Peninsula Papagayo - Conchal Realty. Show less



Anagram Agency LLC

• Costa Rica
• Advertising Services
• 1 - 100 Employee

• Project Manager

  • Feb 2019 - Jan 2021

  - Responsible for establishing and maintaining effective communication with clients to ensure a clear understanding of their needs and ensure their satisfaction. - Ability to lead and motivate teams, delegating responsibilities and tasks effectively to ensure project objectives are achieved. - Experience in managing complex projects, working closely with Digital Marketing teams to ensure delivery of high-quality solutions and client satisfaction. - Close monitoring of clients and the internal team throughout the project lifecycle, identifying and resolving any issues or conflicts in a timely and efficient manner. - Excellent time and resource management skills, ensuring deadlines are met and optimal utilization of available resources. Clients: Gutis - Veinsa - Fifco - Clorox Show less



Io corpotech

• Costa Rica

• Operation manager

  • Nov 2018 - Feb 2019

  - Effective supervision of Claro Costa Rica technicians and salespeople throughout the entire sales and installation process of cable and internet services. - Ongoing training on Claro platforms, ensuring the update of knowledge and skills required for the performance of duties and delivery of quality service. - Rigorous review and approval of documents and processes, ensuring compliance with quality standards and conformity with company policies and regulations in the industry. - Excellent ability to solve problems and make decisions in high-pressure and real-time situations, maintaining effective communication with technicians, salespeople, and customers to ensure quick and efficient problem resolution. Show less



Autoglobal

• Costa Rica

• Back Office

  • Feb 2017 - Aug 2018

  - Responsible for receiving and verifying contracts, ensuring compliance with established terms and conditions and ensuring accuracy of recorded data. - Ability to perform detailed credit reviews of potential clients, using analysis tools and processes to assess risk and transaction feasibility. - Experience in activating satellite services, ensuring correct configuration and start-up of equipment and guaranteeing quality of service delivered to the customer. - Effective supervision and coordination of technicians and salespeople, ensuring customer satisfaction and quality of service delivered. - Excellent management of CRM and data, using technological tools for effective tracking and management of customers and their transactions. - Ability to send documents quickly and securely through digital platforms, ensuring confidentiality and integrity of information shared with customers and other team members. Show less



Marketing Online

• Costa Rica

• Community Manager

  • Mar 2016 - Jan 2017

  - Participation as an intern in managing Facebook accounts, collaborating in the creation and management of content and in the analysis of metrics to improve engagement and customer satisfaction. - Ability to provide effective and friendly customer service through chat, answering questions and resolving issues in a timely and satisfactory manner for the customer. - Experience in creating and publishing social media posts, using digital marketing tools and strategies to generate interaction and loyalty from the target audience. - Excellent ability to plan and schedule a social media post agenda, ensuring continuity and quality of shared content across various platforms. - Participation in the preparation of social media performance reports, analyzing the results of posts and audience interaction with shared content, in order to improve digital marketing strategies and achieve established objectives. - Ability to work in a team and collaborate with other team members in content creation and implementation of digital marketing strategies. Show less



Inmobiliaria Construreal S.A.

• Costa Rica
• Real Estate
• 1 - 100 Employee

• Vendedor

  • Feb 2015 - Nov 2015

  - Ability to handle customer interaction through social media and email, using customer service techniques and communication skills to answer questions, solve problems, and provide a positive customer experience. - Experience in showcasing apartments, ensuring an impeccable and detailed presentation of the property and providing accurate and valuable information to clients. - Negotiation with clients, using persuasion techniques and negotiation skills to reach mutually beneficial agreements. - Experience in managing customer databases, using technological tools to record and update customer information and keep track of interactions and transactions. Show less