Business System Analyst 2

• Jun 2022 - Present

System Administrator 2

• Aug 2015 - Jun 2022

System Engineer

• Nov 2012 - Aug 2015

• Maintain Active Directory employee accounts which include creating, deleting and group membership. • Perform daily import/export of backup tapes as well as data recovery from backup media via BEX 3.2. • Create and maintain GPO policies in an Active Directory Windows 2008 R2 environment. • Respond to all client requests for technical support by phone, email or ticket system. • Diagnose network problems involving a combination of hardware, software, power and communications. •… Show more • Maintain Active Directory employee accounts which include creating, deleting and group membership. • Perform daily import/export of backup tapes as well as data recovery from backup media via BEX 3.2. • Create and maintain GPO policies in an Active Directory Windows 2008 R2 environment. • Respond to all client requests for technical support by phone, email or ticket system. • Diagnose network problems involving a combination of hardware, software, power and communications. • Triage, investigate and troubleshoot issues by determining root cause and re-mediate issues and take proactive measures to prevent future occurrences. • Assist in the creation and administration of virtual machines and virtual servers via VMWare VSphere Client. • Add and maintain DHCP IP address reservations for requested network appliances and computers. • Respond to inquiries from staff, administrators and outside contractors to provide technical assistance and support. • Create manuals and detailed sets of instructions for cross training team members. • Work as a team to accomplish tasks, help others with projects and bring ideas, solutions and valuable suggestions to team meetings. • Monitor and support Citrix XenApp 4.5 development and production environments. • Manage assigned projects to deliver services in accordance with established objectives.

Sr. Technical Support Specialist

• Dec 2009 - Nov 2012

• Performed hardware repairs and upgrades on Dell GX755 PC's and D4300 laptops. • Offered technical phone support for 800 AvMed employees across the state of Florida. • Imaged, configured and setup equipment for new employees. • Performed individual and department equipment moves. • In charge of inventory list and reports of all company computers assets. • Provided general desktop support for Windows 2000, XP and Microsoft Office 2003\2007. • Administered user accounts through… Show more • Performed hardware repairs and upgrades on Dell GX755 PC's and D4300 laptops. • Offered technical phone support for 800 AvMed employees across the state of Florida. • Imaged, configured and setup equipment for new employees. • Performed individual and department equipment moves. • In charge of inventory list and reports of all company computers assets. • Provided general desktop support for Windows 2000, XP and Microsoft Office 2003\2007. • Administered user accounts through Novell Console One.

Desktop Support Analyst

• Apr 2005 - Dec 2009

• Administered 3000+ Active Directory user accounts for over 40 locations nationwide. • Performed diagnostics and troubleshooting of computer system issues, documented help desk tickets/resolutions, and maintained equipment inventory lists. • Traveled to remote offices to perform computer repairs, transport equipment and materials between remote work sites and respond to emergency technical situations. • Performed computer hardware repairs such as motherboard, hard drives and desktop… Show more • Administered 3000+ Active Directory user accounts for over 40 locations nationwide. • Performed diagnostics and troubleshooting of computer system issues, documented help desk tickets/resolutions, and maintained equipment inventory lists. • Traveled to remote offices to perform computer repairs, transport equipment and materials between remote work sites and respond to emergency technical situations. • Performed computer hardware repairs such as motherboard, hard drives and desktop scanners. • Built and maintained Symantec Ghost Images for desktops and laptops. • Supported Windows 2000, XP and Vista operating systems. • Assisted with the setup and configuration of newly acquired companies. Show less • Administered 3000+ Active Directory user accounts for over 40 locations nationwide. • Performed diagnostics and troubleshooting of computer system issues, documented help desk tickets/resolutions, and maintained equipment inventory lists. • Traveled to remote offices to perform computer repairs, transport equipment and materials between remote work sites and respond to emergency technical situations. • Performed computer hardware repairs such as motherboard, hard drives and desktop… Show more • Administered 3000+ Active Directory user accounts for over 40 locations nationwide. • Performed diagnostics and troubleshooting of computer system issues, documented help desk tickets/resolutions, and maintained equipment inventory lists. • Traveled to remote offices to perform computer repairs, transport equipment and materials between remote work sites and respond to emergency technical situations. • Performed computer hardware repairs such as motherboard, hard drives and desktop scanners. • Built and maintained Symantec Ghost Images for desktops and laptops. • Supported Windows 2000, XP and Vista operating systems. • Assisted with the setup and configuration of newly acquired companies. Show less

Help Desk Specialist

• Mar 2002 - Jul 2004

• Provided primary point of customer contact and support for any of our supported software and hardware. • Responsible for logging, tracking, and communicating the issues to the appropriate resource via Track It ticketing system. • Configured and delivered desktop and laptop systems for new employees. • Analyzed incidents and determined level of support required. Applied diagnostic techniques to identify problems, investigate causes, and recommend solutions. • Provided feedback to… Show more • Provided primary point of customer contact and support for any of our supported software and hardware. • Responsible for logging, tracking, and communicating the issues to the appropriate resource via Track It ticketing system. • Configured and delivered desktop and laptop systems for new employees. • Analyzed incidents and determined level of support required. Applied diagnostic techniques to identify problems, investigate causes, and recommend solutions. • Provided feedback to issues for the team’s knowledge database. • Used Remote Desktop, WinVNC and Cisco Meeting Place to remotely fix issues. • Administered user account credentials for applications and Windows login. • Maintained regular maintenance on PC's including physical cleaning and hardware upgrades. Show less • Provided primary point of customer contact and support for any of our supported software and hardware. • Responsible for logging, tracking, and communicating the issues to the appropriate resource via Track It ticketing system. • Configured and delivered desktop and laptop systems for new employees. • Analyzed incidents and determined level of support required. Applied diagnostic techniques to identify problems, investigate causes, and recommend solutions. • Provided feedback to… Show more • Provided primary point of customer contact and support for any of our supported software and hardware. • Responsible for logging, tracking, and communicating the issues to the appropriate resource via Track It ticketing system. • Configured and delivered desktop and laptop systems for new employees. • Analyzed incidents and determined level of support required. Applied diagnostic techniques to identify problems, investigate causes, and recommend solutions. • Provided feedback to issues for the team’s knowledge database. • Used Remote Desktop, WinVNC and Cisco Meeting Place to remotely fix issues. • Administered user account credentials for applications and Windows login. • Maintained regular maintenance on PC's including physical cleaning and hardware upgrades. Show less