Experience

Catalyst Software

• United States
• Software Development
• 100 - 200 Employee

• Implementation Manager

  • Mar 2022 - Jul 2022



FieldEdge by Xplor

• United States
• Software Development
• 100 - 200 Employee

• Senior Implementation Consultant

  • Nov 2019 - Mar 2022

  Project manage Implementation Process with Customer. Use tact and diplomacy to set proper timelines and expectations throughout the implementation process, including both verbal and written communication. Manage 25 client implementations simultaneously, and prioritize effectively to ensure on-time Go Lives that meet all of the client’s specifications. Coordinate internally between the Sales, Data, and Product teams to provide customers with a single point of contact. Coordinate internally… Show more Project manage Implementation Process with Customer. Use tact and diplomacy to set proper timelines and expectations throughout the implementation process, including both verbal and written communication. Manage 25 client implementations simultaneously, and prioritize effectively to ensure on-time Go Lives that meet all of the client’s specifications. Coordinate internally between the Sales, Data, and Product teams to provide customers with a single point of contact. Coordinate internally between the Sales, Data, and Product teams to provide customers with a single point of contact. Exercise attention to detail and technical proficiency to ensure proper migration of customer data from competitor platforms. Show less Project manage Implementation Process with Customer. Use tact and diplomacy to set proper timelines and expectations throughout the implementation process, including both verbal and written communication. Manage 25 client implementations simultaneously, and prioritize effectively to ensure on-time Go Lives that meet all of the client’s specifications. Coordinate internally between the Sales, Data, and Product teams to provide customers with a single point of contact. Coordinate internally… Show more Project manage Implementation Process with Customer. Use tact and diplomacy to set proper timelines and expectations throughout the implementation process, including both verbal and written communication. Manage 25 client implementations simultaneously, and prioritize effectively to ensure on-time Go Lives that meet all of the client’s specifications. Coordinate internally between the Sales, Data, and Product teams to provide customers with a single point of contact. Coordinate internally between the Sales, Data, and Product teams to provide customers with a single point of contact. Exercise attention to detail and technical proficiency to ensure proper migration of customer data from competitor platforms. Show less



Rev.io

• United States
• Software Development
• 100 - 200 Employee

• Customer Success Manager

  • Jul 2018 - Nov 2019

  SaaS recurring revenue & customer management platform Rev.io account manager for a portfolio of accounts to include: midsize and enterprise accounts with a focus on training, software support resolution, project management, and account relationship development. Held accountable for SLA management, customer satisfaction, and customer retention. Conduct onboarding processes for clients during 1st 90 days. Participate in weekly client calls with Implementation team during… Show more SaaS recurring revenue & customer management platform Rev.io account manager for a portfolio of accounts to include: midsize and enterprise accounts with a focus on training, software support resolution, project management, and account relationship development. Held accountable for SLA management, customer satisfaction, and customer retention. Conduct onboarding processes for clients during 1st 90 days. Participate in weekly client calls with Implementation team during Transition. Complete “handoff” checklist and conduct Welcome call into Client Success. Own weekly Coaching Calls and 1st 90 Day processes to onboard client. Project manage Professional Services agreements, including Statement of Work creation; requirements gathering, test case development; coordinating SLA with Development Teams and User Acceptance Testing. Develop a strategic partnership between assigned clients and Rev.io, conducting quarterly account reviews and being a funnel for questions, ideas, and hurdles for the client. Implemented Rev.io Pillar Mentor and Mentee Training program for all new hires Participated in Rev.io Beta Launch team for Client Community Website Revamped Client Success team onboarding experience by revising 90-Da roadmap for all new hires Increased SLA's for Client Sucess team in my current role by 30% Won two Culture Core Value Awards for "Achieving Extraordinary Results' and "Opportunity To Make a Postive Difference" Show less SaaS recurring revenue & customer management platform Rev.io account manager for a portfolio of accounts to include: midsize and enterprise accounts with a focus on training, software support resolution, project management, and account relationship development. Held accountable for SLA management, customer satisfaction, and customer retention. Conduct onboarding processes for clients during 1st 90 days. Participate in weekly client calls with Implementation team during… Show more SaaS recurring revenue & customer management platform Rev.io account manager for a portfolio of accounts to include: midsize and enterprise accounts with a focus on training, software support resolution, project management, and account relationship development. Held accountable for SLA management, customer satisfaction, and customer retention. Conduct onboarding processes for clients during 1st 90 days. Participate in weekly client calls with Implementation team during Transition. Complete “handoff” checklist and conduct Welcome call into Client Success. Own weekly Coaching Calls and 1st 90 Day processes to onboard client. Project manage Professional Services agreements, including Statement of Work creation; requirements gathering, test case development; coordinating SLA with Development Teams and User Acceptance Testing. Develop a strategic partnership between assigned clients and Rev.io, conducting quarterly account reviews and being a funnel for questions, ideas, and hurdles for the client. Implemented Rev.io Pillar Mentor and Mentee Training program for all new hires Participated in Rev.io Beta Launch team for Client Community Website Revamped Client Success team onboarding experience by revising 90-Da roadmap for all new hires Increased SLA's for Client Sucess team in my current role by 30% Won two Culture Core Value Awards for "Achieving Extraordinary Results' and "Opportunity To Make a Postive Difference" Show less



Vida-Flo USA

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• Customer Success and Marketing Coordinator

  • 2017 - Jul 2018

  Ensure clients receive the highest level of sales and operational customer service through social engagement via phone, email, and direct messaging. Develop and implement best practices for client interaction, sales, and services. Responsible for educating clients and agencies on the best practices of IV hydration.Creation and management of all social media campaigns. Recruit and develop a team of brand ambassadors. Ensure clients receive the highest level of sales and operational customer service through social engagement via phone, email, and direct messaging. Develop and implement best practices for client interaction, sales, and services. Responsible for educating clients and agencies on the best practices of IV hydration.Creation and management of all social media campaigns. Recruit and develop a team of brand ambassadors.



Flywheel Sports

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• Regional Talent Manager

  • Jan 2014 - Apr 2017

  Recruitment of all new talent to include a selection of qualified candidates, initial screenings, generation of offer letters, training, and onboarding. Managed and developed a team of 25 employees through coaching, counseling, and corrective action to include monthly, quarterly, and annual assessments. Organized and lead all quarterly employee development workshops, which included writing all content for workshops and organizing a team of presenters. Partnered directly with human resources,… Show more Recruitment of all new talent to include a selection of qualified candidates, initial screenings, generation of offer letters, training, and onboarding. Managed and developed a team of 25 employees through coaching, counseling, and corrective action to include monthly, quarterly, and annual assessments. Organized and lead all quarterly employee development workshops, which included writing all content for workshops and organizing a team of presenters. Partnered directly with human resources, operations, and marketing peer leadership groups to ensure that all divisions were able to execute projects efficiently. Worked closely with our client support team ensuring our clients received the highest quality of customer service through email, phone, and direct messaging. Partnered with Creative Director to drive retention efforts and practices for Atlanta market. Assisted and organized all National Challenge events, Social media events, and regional events. Show less Recruitment of all new talent to include a selection of qualified candidates, initial screenings, generation of offer letters, training, and onboarding. Managed and developed a team of 25 employees through coaching, counseling, and corrective action to include monthly, quarterly, and annual assessments. Organized and lead all quarterly employee development workshops, which included writing all content for workshops and organizing a team of presenters. Partnered directly with human resources,… Show more Recruitment of all new talent to include a selection of qualified candidates, initial screenings, generation of offer letters, training, and onboarding. Managed and developed a team of 25 employees through coaching, counseling, and corrective action to include monthly, quarterly, and annual assessments. Organized and lead all quarterly employee development workshops, which included writing all content for workshops and organizing a team of presenters. Partnered directly with human resources, operations, and marketing peer leadership groups to ensure that all divisions were able to execute projects efficiently. Worked closely with our client support team ensuring our clients received the highest quality of customer service through email, phone, and direct messaging. Partnered with Creative Director to drive retention efforts and practices for Atlanta market. Assisted and organized all National Challenge events, Social media events, and regional events. Show less



The Metropolitan Club

• Events Services
• 1 - 100 Employee

• Director Of Events

  • Oct 2011 - Dec 2013

  We provide the ideal environment for virtually any event. Organizers of company-wide sales rallies and intimate executive cocktail parties alike find everything they need for a successful event. Our one-of-a-kind weddings and memorable Mitzvahs are highly regarded within the industry and in the community. Our space is so versatile it can look and feel completely different for every occasion. Developed and executed industry events from concept to delivery. Built and maintained… Show more We provide the ideal environment for virtually any event. Organizers of company-wide sales rallies and intimate executive cocktail parties alike find everything they need for a successful event. Our one-of-a-kind weddings and memorable Mitzvahs are highly regarded within the industry and in the community. Our space is so versatile it can look and feel completely different for every occasion. Developed and executed industry events from concept to delivery. Built and maintained relationships with clients, key industry logistics partners, and vendors. Delegated day-to-day management of event planning and logistics, coordinate on-site activities.Managed and held accountable for all event accounts, vendor coordination, events schedules, and event-related expenses. Coordinated and engaged an events staff to assist with fulfilling the expectations of each event.Managed other special events, such as one-of-a-kind weddings, trade shows, and conferences. Show less We provide the ideal environment for virtually any event. Organizers of company-wide sales rallies and intimate executive cocktail parties alike find everything they need for a successful event. Our one-of-a-kind weddings and memorable Mitzvahs are highly regarded within the industry and in the community. Our space is so versatile it can look and feel completely different for every occasion. Developed and executed industry events from concept to delivery. Built and maintained… Show more We provide the ideal environment for virtually any event. Organizers of company-wide sales rallies and intimate executive cocktail parties alike find everything they need for a successful event. Our one-of-a-kind weddings and memorable Mitzvahs are highly regarded within the industry and in the community. Our space is so versatile it can look and feel completely different for every occasion. Developed and executed industry events from concept to delivery. Built and maintained relationships with clients, key industry logistics partners, and vendors. Delegated day-to-day management of event planning and logistics, coordinate on-site activities.Managed and held accountable for all event accounts, vendor coordination, events schedules, and event-related expenses. Coordinated and engaged an events staff to assist with fulfilling the expectations of each event.Managed other special events, such as one-of-a-kind weddings, trade shows, and conferences. Show less



Southern Exchange Ballrooms

• United States
• Hospitality
• 1 - 100 Employee

• Event Manager

  • Jan 2010 - Dec 2011

  Represent 200 Peachtree/ Southern Exchange Ballrooms, and its interests, in the negotiations with special events / large parties. (i.e. Perfect Wedding Guide, Say Yes To The Dress premier, Bridal Extravaganza, Takers Movie Premiere, African American Art Association, Microsoft, Deloitte ). Worked closely with Director of Events on executing flawless social and corporate events. Oversaw setup and teardown of all events, including participation to ensure this was executed in a timely… Show more Represent 200 Peachtree/ Southern Exchange Ballrooms, and its interests, in the negotiations with special events / large parties. (i.e. Perfect Wedding Guide, Say Yes To The Dress premier, Bridal Extravaganza, Takers Movie Premiere, African American Art Association, Microsoft, Deloitte ). Worked closely with Director of Events on executing flawless social and corporate events. Oversaw setup and teardown of all events, including participation to ensure this was executed in a timely manner. Acted as point of contact for all events during planning, on-site event execution, and post-event follow up. Anticipated and prepared materials needed while maintaining agendas, schedules, and itineraries involved with event planning. Implemented the hiring and managing practices of a team of event planning interns.Communicated and reviewed goals, objectives, and event metrics with Director of Events.

• Event Specialist

  • Jun 2010 - Jan 2011

  Worked closely with event design team executing world-class events, ranging from elegant charity galas, outstanding corporate functions, spectacular weddings, elaborate bar/bat mitzvahs and beyond! Our services included complete event planning and on-site supervision, technical production including staging, dazzling lighting, crisp sound, audio-visual support, creative planning, elaborate decor, and venue scouting.