Experience

AMVISION Technologies

• India
• IT Services and IT Consulting
• 1 - 100 Employee

• Director Program Management

  • Mar 2020 - Present

  Kolkata, West Bengal, India



ASTRIVISION TECHNOLOGIES PRIVATE LIMITED

• India
• IT Services and IT Consulting
• 1 - 100 Employee

• Head of Business Development

  • Mar 2016 - Present

  Kolkata, West Bengal, India



ZINFI Technologies, Inc.

• Software Development
• 100 - 200 Employee

• Senior Program Manager

  • Nov 2012 - Dec 2014

  Kolkata Area, India  Project Campaign Management  Client Management  Process Transition  Process Development  Database Management for Business Development  Campaign Reporting & Analysis



Wipro

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Team Leader Operations

  • Apr 2009 - Nov 2012

  Kolkata Area, India  Handled Team of 20-30 Senior Technical Associates for Hewlett-Packard Projects  Appraisals, Performance Coaching and Bottom Quartile Management  Driving key deliverables, Process metrics, SLA adherence, and audit compliance within the team and Interacting with Clients  Conducting one-on-one with team members to evaluate performance, resolve potential factors hindering performance and setting goals for achievement.  Monthly Reviews, Maintaining Monthly Agent… Show more  Handled Team of 20-30 Senior Technical Associates for Hewlett-Packard Projects  Appraisals, Performance Coaching and Bottom Quartile Management  Driving key deliverables, Process metrics, SLA adherence, and audit compliance within the team and Interacting with Clients  Conducting one-on-one with team members to evaluate performance, resolve potential factors hindering performance and setting goals for achievement.  Monthly Reviews, Maintaining Monthly Agent Report Card and follow-up of Reviews  Meeting Targets for Team Attendance(Daily, Monthly and Quarterly) and Attrition(Monthly and Quarterly) Show less



HCLTech

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Team Leader Operations

  • Jan 2007 - Mar 2009

  Noida Area, India  Handled Team of 18-25 Associates & Senior Associates for British Telecom Projects  Transition of British Telecom Pilot process-WLR3 Offline Billing  Raising PIP (Personal Improvement Plan) and Follow-up  Interacting with Clients  Driving key deliverables, process metrics, SLA adherence, and audit compliance within the team  Conducting one-on-one with team members to evaluate performance, resolve potential factors hindering performance and setting goals for… Show more  Handled Team of 18-25 Associates & Senior Associates for British Telecom Projects  Transition of British Telecom Pilot process-WLR3 Offline Billing  Raising PIP (Personal Improvement Plan) and Follow-up  Interacting with Clients  Driving key deliverables, process metrics, SLA adherence, and audit compliance within the team  Conducting one-on-one with team members to evaluate performance, resolve potential factors hindering performance and setting goals for achievement.  Meeting Targets for Team Attendance(Daily, Monthly and Quarterly) and Attrition(Monthly and Quarterly) Show less



Genpact

• United States
• Business Consulting and Services
• 700 & Above Employee

• Process Leader

  • Sep 2005 - Jan 2007

  Jaipur Area, India  Ensured timely and proper customer support to Dell Portable Customers.  Provided Level 2 Support to DELL Technical Support Analysts who are responsible for providing Technical Support and IT Helpdesk support to global Dell Product End Users  Conducted Client related Process Training and Training need Intervention.  Online Troubleshooting for Dell Laptops  Online Hardware Troubleshooting and Replacement of parts  Windows 98,XP and Vista, Basic and Advanced… Show more  Ensured timely and proper customer support to Dell Portable Customers.  Provided Level 2 Support to DELL Technical Support Analysts who are responsible for providing Technical Support and IT Helpdesk support to global Dell Product End Users  Conducted Client related Process Training and Training need Intervention.  Online Troubleshooting for Dell Laptops  Online Hardware Troubleshooting and Replacement of parts  Windows 98,XP and Vista, Basic and Advanced Troubleshooting  Troubleshooting of other Dell Application provided with the Portable like Adpators,Dell Application CD's,Modems and Routers. Show less



Client Logic ( Cli3L E-Services Limited )

• India
• Consumer Services

• Technical Support Executive

  • Oct 2004 - Aug 2005

  Bengaluru Area, India  Imparted Technical support for AOL UK Customers in Internet Issues for Dial up Connection  Worked as a Technical Mentor  Up selling of AOL Products  Follow-ups with the customers regarding Resolution  Voice Based Process(100% calling)