Experience

ANQ - India's most rewarding Experience!

• India
• Financial Services
• 1 - 100 Employee

• Head of Operation Engineering

  • Feb 2023 - Present



KreditBee

• India
• Financial Services
• 700 & Above Employee

• Senior Business Manager

  • Nov 2021 - Feb 2023

   Premium Personal Loan • Managed high ATS PL product for the self-employed segment, Offering Personal loans up to 2 lakhs with no additional document based on bureau variables & internal scoring models while maintaining disbursement TAT of 10 min • Drove Month on Month business growth & achieved 255% growth in the quarter while leading operations, strategic vision, and long-range planning • Introduced IVR channel & real-time auto-calling in the call center to improve conversion • Worked with Risk/policy & product teams on cohort identification, customer upgrades & journey optimization • Introduced Automated feedback mechanism for KB App to reduce drop-offs by 50% Partnerships & Strategic Alliances • Streamlined & scaled partnerships program & achieved tremendous growth of 103% in 3 months • Key projects like pre-qualification & Pre-approved programs to fine-tune targetting which contributes 30% of business & partnerships contribute 47% of new loan business • Improved business profits through innovative cost containment and revenue generation techniques like moving partners from CPS to cost to GMV model • Planned & executed Preferred partnership programs like listing preferences, Branding & co-curated product • Responsible for Campaign design including offers/communication with different cohorts based on the RFM model & customer segments, state/sub-state • Streamlined the data allocation process in the Call center to improve the efficiency of day to operations, resource planning based on monthly targets • Onboarded 6 new partners in 3 months which generated 15 Cr Monthly business Show less



Bajaj Finserv

• India
• Financial Services
• 700 & Above Employee

• Cluster Manager- Program and Campaign Management

  • Apr 2021 - Nov 2022

  Co-ordinating with internal stakeholders for development & execution of marketing campaigns & technology adaptation for the Personal Loan business.  Program Management • Understand the business requirements from the business • Provide impact analysis and solutions, document them in the liaison between the IT Function and the Business. • Present requirements in a way that allows the subsequent project, stakeholder and customer need to be successfully met. • Work with cross-functionally IT team to solve problems and implement changes.  Campaign Management • Campaign, Content Management & Technology enhancement for the PL portfolio • Analysis of customer base and behaviour for sharper intent-based campaign targeting and identify triggers that lead to better conversion • Introduce new channels of campaign and integration with CRM like virtual voice BOT and PL@POS Show less



Bajaj Finserv

• India
• Financial Services
• 700 & Above Employee

• • Dec 2018 - Feb 2021

  Worked for Solution design in PL LAB vertical which is a R&D division for Personal loan product. Designed and implemented solution on various front like digital initiatives, Centralised sales, process improvement and Campaign science. Below are successfully delivered projects.1. Fast tracked personal loan in centralised and digitalprocess2. Introduced several new channels for communication and increasing channel efficiency incampaign management3. Setting Up New call Centre4. Digital Initiatives like 3 click loan,Video KYC/Video PD and WhatsApp Sales and Services Show less

• • May 2017 - Dec 2018

  Responsible for new idea generation for projects and initiatives to leverage process gaps and help in process improvements to cope up with business growth and expectations.Various type of data analysis with different tools like SQL and reporting platforms like SSRS, tableau, Power BI and MS excel to provide insights and actionable to the business.



Sri Balaji University,Pune

• India
• Education Administration Programs
• 100 - 200 Employee

• Student Manager

  • May 2015 - May 2017

  A management student in sri balaji society pune.i do responsible for the discipline,activity in my class and cluster and also responsible for the inner and outer learning oriented environment of sri balaji society pune. A management student in sri balaji society pune.i do responsible for the discipline,activity in my class and cluster and also responsible for the inner and outer learning oriented environment of sri balaji society pune.



MAHLE

• Germany
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Operations Management Intern

  • May 2016 - Jun 2016

  worked under PPC department,successfully completed the project of Optimization of Finished good inventory in fast moving scenario above that changed the planning and scheduling strategy,applied preventive maintenance mechanism by MTBF,MTTR for no future breakdown in system. worked under PPC department,successfully completed the project of Optimization of Finished good inventory in fast moving scenario above that changed the planning and scheduling strategy,applied preventive maintenance mechanism by MTBF,MTTR for no future breakdown in system.



kkr projects private ltd.

• ins hansa goa

• maintance engineer

  • Aug 2013 - Dec 2013

  responsible for the all the activity in the site. responsible for the all the activity in the site.