Technical Support Agent

• 2021 年 11 月 - - 至今

• Rapidly learned and adapted to a variety of new contracts and projects.• Provide technical expertise to a project stakeholders. • Experienced in troubleshooting technical and administrative issues remotely.• Ability to independently prioritize tasks and communication efforts based on company goals.• Highly rated quality assurance professional based on performance and customer relations. • Rapidly learned and adapted to a variety of new contracts and projects.• Provide technical expertise to a project stakeholders. • Experienced in troubleshooting technical and administrative issues remotely.• Ability to independently prioritize tasks and communication efforts based on company goals.• Highly rated quality assurance professional based on performance and customer relations.

Freelance Writer

• 2021 年 9 月 - - 至今

Intern

• 2019 年 5 月 - 2019 年 7 月

• Promoted authors via social media marketing. • Evaluated incoming manuscripts by deciding if the authors genre was aligned with the publishing agency’s goals.• Provided detailed performance reports to authors based on weekly sales and milestone objectives. • Promoted authors via social media marketing. • Evaluated incoming manuscripts by deciding if the authors genre was aligned with the publishing agency’s goals.• Provided detailed performance reports to authors based on weekly sales and milestone objectives.

Writing Intern

• 2019 年 3 月 - 2019 年 6 月

• Authored several articles of varying topics for the company website and local newspaper.• Published an online article that received 100’s of views/likes on company’s social media site.• Developed experience using search engine optimization (SEO).Please click below to see some of my publications. I can provide more publications/writing samples upon request.My article is published on page 17 in the second link provided. • Authored several articles of varying topics for the company website and local newspaper.• Published an online article that received 100’s of views/likes on company’s social media site.• Developed experience using search engine optimization (SEO).Please click below to see some of my publications. I can provide more publications/writing samples upon request.My article is published on page 17 in the second link provided.

HR Recruiter/Assistant

• 2015 年 7 月 - 2017 年 11 月

• Planned and managed effective outreach events to connect with the community and drive interest in organization.• Maintained up to date and accurate documentation in accordance with all applicable privacy laws.• Reduced employee turn-over rate from 12 percent to 5 percent by creating a professional and positive environment for our employees.• Managed the training for new employees on OSHA/HAZCOM/HIPAA and company policies during orientation.• Managed new employee onboarding and ensured all pre-employment forms were completed.• Built and successfully maintained several local professional human resource relationships.• Meritoriously promoted to lead recruiter after one year of experience with the organization.• Provided quality assistance to upper management by screening phone calls, assistance with onboarding process, attending job fairs, data entry, filing, and running errands

Lead Hostess/Sales

• 2011 年 8 月 - 2015 年 7 月

• Promoted company to local businesses by creating meaningful professional relationships through consistent contact and follow up.• Led a team of six hosts successfully within a fast paced and high-volume environment.• Hand-picked as lead mentor to train all new employees on company procedures. • Promoted company to local businesses by creating meaningful professional relationships through consistent contact and follow up.• Led a team of six hosts successfully within a fast paced and high-volume environment.• Hand-picked as lead mentor to train all new employees on company procedures.