Experience

Devoted Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Member Service Guide Supervisor

  • Sep 2023 - Present

• Senior Member Guide

  • Mar 2023 - Sep 2023

• Service Member Guide

  • Jul 2022 - Mar 2023



Staffing Solutions Organization LLC

• United States
• Staffing and Recruiting
• 100 - 200 Employee

• Contact Tracing Supervisor

  • Jun 2020 - Apr 2022

  New York, United States Started as a Contact Tracer, after 3 months got promoted to Team Supervisor where I... - Managed a 21-person contact tracing team responsible for issuing quarantine orders, maintaining contact data quality, and identifying new covid-19 cases in New York State. - Created team schedules and provided daily remote supervision and troubleshooting. - Developed didactic training tools to reinforce protocols and workflows. - Performed quality assurance analysis through monitoring of call… Show more Started as a Contact Tracer, after 3 months got promoted to Team Supervisor where I... - Managed a 21-person contact tracing team responsible for issuing quarantine orders, maintaining contact data quality, and identifying new covid-19 cases in New York State. - Created team schedules and provided daily remote supervision and troubleshooting. - Developed didactic training tools to reinforce protocols and workflows. - Performed quality assurance analysis through monitoring of call logs and account documentation. - Provided feedback and coaching to maintain good performance. - Maintained daily contact with direct reports and Deputy Regional Manager. - Established and adopted best practices for continued coverage of team workload. - Provided feedback and support to fellow Supervisors. Show less



Crystal Run Health

• United States
• Medical Practices
• 500 - 600 Employee

• Medical Assistant

  • Mar 2018 - Dec 2019

  Middletown, New York, United States - Take patient histories, performing vital signs and record information in EMR system - Prepare patients for procedures. - Maintain appropriate lab logs - Clean and maintain examination and treatment rooms daily - Manage equipment and supply inventory - Serve as a liaison between physicians and other individuals such as patients - Copy and mail requests for medical records ensuring Hipaa compliance - Function as a team member, including being flexible, able to work… Show more - Take patient histories, performing vital signs and record information in EMR system - Prepare patients for procedures. - Maintain appropriate lab logs - Clean and maintain examination and treatment rooms daily - Manage equipment and supply inventory - Serve as a liaison between physicians and other individuals such as patients - Copy and mail requests for medical records ensuring Hipaa compliance - Function as a team member, including being flexible, able to work additional hours when needed and providing backup Show less



BodyBrite México

• Mexico
• Personal Care Product Manufacturing
• 1 - 100 Employee

• Beauty Consultant Manager

  • Sep 2017 - Feb 2018

  México, Mexico