Experience

Innovations

• United States
• Wholesale
• 1 - 100 Employee

• Procurement Coordinator

  • Apr 2023 - Present



TGS Holdings

• United States
• Retail
• 1 - 100 Employee

• Customer Service Specialist

  • Nov 2021 - Dec 2022

  Support the CRM team with competitor benchmarking & email marketing performance analysis reports when needed. Support our E-commerce director & Operations team in resolving orders & share insights as needed. Providing all relevant information to respond promptly to all customer inquiries on HappyFox. Analyze monthly customer service KPIs. Work autonomously on chargeback disputes with strategic planning, enthusiastic about winning back invalid deductions. Manage orders on Shopify Plus platform. Show less



United States Postal Service

• United States
• Government Administration
• 700 & Above Employee

• Mail Processing Clerk

  • Dec 2020 - Nov 2021

  Participates in the preparation of headliner case labels by performing functions such as photocopying and printing labels. Ensures that mail brought in by mail carriers is properly routed so that it can get to the correct destination. Keeps mail bags segregated, consolidated, placed in or removed from storage, and dispatched. Assures that labels and slips are properly packaged, sealed and labeled for delivery to correct postal installations; loads packages on rolling equipment and transports to dispatch area. Show less



J.Crew

• United States
• Retail Apparel and Fashion
• 700 & Above Employee

• Inventory Associate

  • Nov 2018 - Dec 2020

  • Utilize inventory control software to manage and report on weekly shipping invoices and stock. • Support store sales through accurate and organized execution of stock and visual in-store activities. • Make recommendations to the management team to implement improved operational processes. • Deliver efficient customer service by answering daily, in the moment product and service questions. • Collaborates with 4-5 team members to keep the sales floor area clean and organized at all times. Show less



Johnson Edman Advertising Inc

• United States
• Advertising Services
• 1 - 100 Employee

• Marketing Intern

  • Aug 2018 - Jan 2019

  • Provided superior administrative & marketing assistance to Executive Director, including managing media campaigns, financial management, events/logistics coordination, and problem resolution. • Implemented and executed media and marketing strategies to promote brand awareness and sales with a well-known brand that resulted in a 75% increase in revenue. • Complete daily bank reconciliation, timely payments, cash management, review bank statements and post journal entries. Show less



Envoy Air

• Airlines and Aviation
• 700 & Above Employee

• Operations Agent

  • Mar 2018 - Sep 2018

  • Facilitated documentation and data entry pursuant to operational requirements to ensure adherence to airline and Federal Aviation Administration regulations. • Maintained real-time communication with ground control teams ensuring environmental safety for all ground crew is established. • Processed dangerous goods documentation in accordance with Federal Aviation Administration compliance regulations. • Facilitated documentation and data entry pursuant to operational requirements to ensure adherence to airline and Federal Aviation Administration regulations. • Maintained real-time communication with ground control teams ensuring environmental safety for all ground crew is established. • Processed dangerous goods documentation in accordance with Federal Aviation Administration compliance regulations.



DSW Designer Shoe Warehouse

• Retail
• 700 & Above Employee

• Lead Inventory Associate

  • Oct 2016 - Apr 2018

  • Managed inventory and produced reports to the store manager that highlighted any discrepancies. • Produced reports on inventory discrepancies for relevant departments, assisting with corrections and reorders. • Replenish shelves with store merchandise in an organized manner. • Managed inventory and produced reports to the store manager that highlighted any discrepancies. • Produced reports on inventory discrepancies for relevant departments, assisting with corrections and reorders. • Replenish shelves with store merchandise in an organized manner.



Event Network, LLC

• United States
• Retail
• 400 - 500 Employee

• Sales Associate

  • Jul 2013 - Apr 2015

  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem. • Developed relationships with customer base: repeat customers, corporate vendors, internal customers. • Organized floor arrangements and merchandise flow to facilitate sales in the store and performed cashier duties. • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem. • Developed relationships with customer base: repeat customers, corporate vendors, internal customers. • Organized floor arrangements and merchandise flow to facilitate sales in the store and performed cashier duties.