Experience

Cavirin Systems, Inc.

• United States
• Computer and Network Security
• 1 - 100 Employee

• Product Management & Customer Experience

  • 2020 - Present

  Santa Clara, California, United States



Resolve Systems

• United States
• Software Development
• 1 - 100 Employee

• Director, Product & Customer Success| AI-OPS | InfoSec and Compliance

  • 2018 - 2020

  Campbell, California, United States FixStream Networks acquired by Resolve Systems Technical Scope: AI-OPS, IT/Security OPS, Customer Success/Advocacy, Deployment & Solution Delivery, Security & Compliance, Upsells/Cross-Sells, Renewals, SaaS/PaaS, CIS, NIST, ISO, SOC-2, PCI, GDPR, NetSuite, Salesforce As an owner of the customer success/advocacy unit, I own key accountability for leading data center and information security operations to ensure the successful implementation of secured architectures. Identify… Show more FixStream Networks acquired by Resolve Systems Technical Scope: AI-OPS, IT/Security OPS, Customer Success/Advocacy, Deployment & Solution Delivery, Security & Compliance, Upsells/Cross-Sells, Renewals, SaaS/PaaS, CIS, NIST, ISO, SOC-2, PCI, GDPR, NetSuite, Salesforce As an owner of the customer success/advocacy unit, I own key accountability for leading data center and information security operations to ensure the successful implementation of secured architectures. Identify potential security vulnerabilities through threat modeling, platform/application security, and penetration testing. I devise and deliver risk strategy to define appropriate tolerances, prioritize mitigation, and measure risk levels at regular intervals. I discuss product roadmaps for customer engagement practices with cross-functional teams and leads, such as engineering (Agile, SDLC), product management, and sales. I streamline best practices and day-to-day activities on KPIs/ SLAs/ROI metrics for Renewal Playbook and execution. I advise customers on managing IT landscape with advanced inventory management empowered with artificial intelligence–AI-OPS. Chair bi-weekly, monthly, and quarterly business review (QBR) meetings with stakeholders to measure and achieve customer service ROI. Show less

• Sr. Manager Solutions Engineering - Cyber Security & Compliance

  • 2017 - 2018

  Santa Clara Technical Scope: Security & Compliance, POC/Pilot, NIST, ISO 27001, CIS, PCI, HIPPA, GDPR, AWS, Azure, GCP, SaaS/PaaS, Salesforce, Gainsight, Zendesk Assisted customers on network infrastructure requirements with multi-vendor environments and security, compliance, and vulnerabilities management. I maintained Cyber Posture for CI/CD pipeline in compliance with NIST, ISO, CIS, PCI, PHI, and SOC2, while addressing vulnerabilities and patch management processes. ♦ Attained new… Show more Technical Scope: Security & Compliance, POC/Pilot, NIST, ISO 27001, CIS, PCI, HIPPA, GDPR, AWS, Azure, GCP, SaaS/PaaS, Salesforce, Gainsight, Zendesk Assisted customers on network infrastructure requirements with multi-vendor environments and security, compliance, and vulnerabilities management. I maintained Cyber Posture for CI/CD pipeline in compliance with NIST, ISO, CIS, PCI, PHI, and SOC2, while addressing vulnerabilities and patch management processes. ♦ Attained new business deal worth $1.5M, renewal of 96%, and owning the overall customer operations ♦ Evangelized the need of Cyber posture platform for Hybrid Workloads that supported Public Clouds (AWS, Azure, and GCP) and On-Prem Data Center Show less



Netskope

• United States
• Computer and Network Security
• 700 & Above Employee

• Sr. Customer Success Manager

  • Jul 2016 - Oct 2017

  Santa Clara, California, United States Technical Scope: Customer Success, Cloud Security [CASB], DLP, ACV Renewals, Upsell/Cross-Sell, SaaS, Hybrid-Cloud, Gainsight, Salesforce Secured upsell opportunities/renewals for the CASB platform, features, and capabilities to the customers. Successfully managed feature requests, escalations, and support activities through technology/product adoption and expansion on behalf of customers. Wrote the technical solution documents and techno-commercial proposals as per product requirements.… Show more Technical Scope: Customer Success, Cloud Security [CASB], DLP, ACV Renewals, Upsell/Cross-Sell, SaaS, Hybrid-Cloud, Gainsight, Salesforce Secured upsell opportunities/renewals for the CASB platform, features, and capabilities to the customers. Successfully managed feature requests, escalations, and support activities through technology/product adoption and expansion on behalf of customers. Wrote the technical solution documents and techno-commercial proposals as per product requirements. Trained and educated the customers to ensure contribution towards upselling/cross-sell/renewal while achieving complete customer success. ♦ Successfully acquired repetitive business with 92% renewal and expanded the new onboarding of from 12 to 22 accounts ♦ Chaired the workshops, demos and QBRs with stakeholders, identified new opportunities expanding the ACV Show less



Uniken Inc.

• Computer and Network Security
• 100 - 200 Employee

• Senior Pre-Sales Manager - Technology

  • 2014 - 2016

  Bangalore Area, India Key Result Areas: Tech Pre-Sales on Networking and Security | POC/Pilot Implementation and Deployment | Network Design, Architecture and Security| Technical Evaluation REL-ID (Relative Identity), Digital Trust Platform, RMAK Protocol – WE MAKE CONNECTING SAFE! Enabled pilot/POCs (Proof of Concepts) implementations for provisioning Enterprise/Cloud-hosted Applications to secure access to the infrastructure (SaaS / IaaS). Analyzed and evangelized security best practices, solutions… Show more Key Result Areas: Tech Pre-Sales on Networking and Security | POC/Pilot Implementation and Deployment | Network Design, Architecture and Security| Technical Evaluation REL-ID (Relative Identity), Digital Trust Platform, RMAK Protocol – WE MAKE CONNECTING SAFE! Enabled pilot/POCs (Proof of Concepts) implementations for provisioning Enterprise/Cloud-hosted Applications to secure access to the infrastructure (SaaS / IaaS). Analyzed and evangelized security best practices, solutions deployments and adopt required technology ♦ Captured new logs worth $1.2M, 105% renewal across 3 regions Show less



Juniper Networks

• United States
• Software Development
• 700 & Above Employee

• Customer Experience/ Field Trials Engg /Systems Engg

  • Jun 2008 - May 2014

  Bangalore Conducted successful field trials of SRX, JUNOS, NSM, and JUNOS Space with customers across the globe, while assisting them in system integration and deployment. Stake holder NPI programs to work with cross-functional teams to improve product quality. Established a trusted engagement from C-level down the order with a diversified customer base, including educational institutes and federal.



R Systems International Ltd.

• Software Engineer [Network Operations]

  • Feb 2008 - Jun 2008

  Noida, Uttar Pradesh • Partnered with operations department to provide mobility infrastructure for seamless connectivity through Cisco Mobile Access Router 3200 to implement the network infrastructure for mobility



Global Logic Inc

• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Software Engineer

  • Aug 2007 - Feb 2008

  Noida, Uttar Pradesh • Primarily responsible for test bed setup, design and configuration, and end-to-end execution of VoIP product. [Shell Scripts, C, Linux]



Motorola

• 1 - 100 Employee

• Software Engineer - Intern[GSM Network Operations]

  • Jan 2007 - Jun 2007

  • Configuration & System Testing of OMC-BSS for identifying security threats within GSM infrastructure [Shell Scripts, C, NMAP Security, Linux] • Involved in GSM infrastructure security with testing & maintenance with various authentication levels and access privileges • Involved in development of Authentication module for OMC-BSS network and proposed a new feature • Worked as core member of GSM architect team to construct threat model for GSM group and provided various knowledgeable… Show more • Configuration & System Testing of OMC-BSS for identifying security threats within GSM infrastructure [Shell Scripts, C, NMAP Security, Linux] • Involved in GSM infrastructure security with testing & maintenance with various authentication levels and access privileges • Involved in development of Authentication module for OMC-BSS network and proposed a new feature • Worked as core member of GSM architect team to construct threat model for GSM group and provided various knowledgeable techniques to prevent the attacks with proof • Involved in architectural analysis to suggest the possible changes in GSM infrastructure, creating threat model for GSM infrastructure Show less



BITS-Pilani

• 100 - 200 Employee

• Project Assistant

  • Feb 2005 - Jul 2006

  - Involved in network management team to handle the BITS network in various architectural issues –Network Operations, End to end Network Testing [Shell Scripts] - Involved in analysis of security issues of BITS intranet and providing the solutions - Responsible to test & identify security attacks and root causes of attack to find the possible way to provide solution - Perform the test bed setup of IDS for VLANs of BITS and analysis of the attacks and developed the signature/rules to… Show more - Involved in network management team to handle the BITS network in various architectural issues –Network Operations, End to end Network Testing [Shell Scripts] - Involved in analysis of security issues of BITS intranet and providing the solutions - Responsible to test & identify security attacks and root causes of attack to find the possible way to provide solution - Perform the test bed setup of IDS for VLANs of BITS and analysis of the attacks and developed the signature/rules to prevent the same - Implementation various test scenarios for end to end testing of security rules/signatures & deployment - Involved in configuration, manual testing & trouble shooting ACLs, IDS/Firewall to resolve the architectural issues related to security - Member of network team to build Security Architecture for intranet - Involved in research activities for Intelligent Transportation Systems [ITS] through Mobile IP/IPv6 and basic test bed setup - Set up of Mobile IP /IPv6 Test Bed with HA-AR-MN-CN – configuration, troubleshooting, end to end testing various test scenarios to connectivity, and deployment in IPv4 infrastructure - Involved in innovative activity to provide Security to Mobile IPv6 to provide seamless connectivity for various applications - Involved in registration system maintenance and handling the student registration server - UNIX Show less