Retention Specialist

• Sep 2022 - Present

Initiate and implement projects and various campaigns to increase loyal customers; such as health checks, installation campaign, general service campaign and outbound callsIncrease customer retention and reduce customer churning rate.Daily target of calling out 40 churned customers per day with feedbacksIncrease the number of satisfied and brand-promoting customers. Improve customer relationship Collecting data about customer service trendsCommunicating with customers, support staff and sales representatives.Writing and presenting customer behavior reports.Meeting with the sales team to propose customer retention solutions. Show less

Customer Service Representative

• Feb 2022 - Aug 2022

Take customer calls and provide accurate, satisfactory answers to their queries and concerns.De-escalate situations involving dissatisfied customers, offering patient assistance and support.Guide callers through troubleshooting, navigating the company site or using the products or services.Pull customer or client traffic report and forward to the Billing department and providing updates and information about billing, warranties and other account items.Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternativesSeize opportunities to upsell products when they arise.Build sustainable relationships and engage customers by taking the extra mileKeep records of all conversations in our call center database in a comprehensible way by tagging all calls and raising support tickets. Show less

Customer Service Representative

• May 2021 - Jan 2022

Answering phone calls, questions and suggesting other services provided by the company Schedules pickups for customers Provide accurate, valid and complete information by using the right methods Handles customers complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Process customers account and file documentation are up to date Prepare customers outstandings on a weekly basis Answering phone calls, questions and suggesting other services provided by the company Schedules pickups for customers Provide accurate, valid and complete information by using the right methods Handles customers complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Process customers account and file documentation are up to date Prepare customers outstandings on a weekly basis

Inventory Manager

• Jun 2020 - Apr 2021

Analysis of daily stock and supply levels to anticipate inventory problems and shortages Distribution of stocks among the company’s branches on a daily basis Evaluation of stock delivery and product levels to improve inventory control procedures Monitor, distribute and restock stationeries when due Plan stock order for the printing department Manage schedule for printing stock Analysis of daily stock and supply levels to anticipate inventory problems and shortages Distribution of stocks among the company’s branches on a daily basis Evaluation of stock delivery and product levels to improve inventory control procedures Monitor, distribute and restock stationeries when due Plan stock order for the printing department Manage schedule for printing stock

Filling, Compliance and enforcement officer

• Dec 2018 - Oct 2019

VAT (Value added Tax) Capturing Assisted in writing letters to taxpayers after desk review and assessment VAT (Value added Tax) filling Assisted in reviewing of Accounts and went for Tax Drive Captured VAT on SIGTAS, an FIRS Web Portal VAT (Value added Tax) Capturing Assisted in writing letters to taxpayers after desk review and assessment VAT (Value added Tax) filling Assisted in reviewing of Accounts and went for Tax Drive Captured VAT on SIGTAS, an FIRS Web Portal

Retail Sales Manager

• Mar 2018 - Oct 2018

Receptionist

• Nov 2017 - Jan 2018

@ FCP METALS, it's all about aluminum works (windows, stair rails), window blinds, etc @ FCP METALS, it's all about aluminum works (windows, stair rails), window blinds, etc

sales merchandiser

• Aug 2017 - Aug 2017

A Three-week marketing job A Three-week marketing job

Head Of Marketing

• Nov 2016 - Mar 2017

ex: Sales Representative

• Jun 2016 - Jul 2016