Experience

Johnson O'Connor Research Foundation

• United States
• Research Services
• 1 - 100 Employee

• Aptitude Consultant

  • Mar 2019 - Present

  • Administer aptitude assessments and interpret research and results• Facilitate group discussions to foster continual professional development• Consult clients, offering a depth of knowledge/expertise, and advising on suitable career fields/paths• Handle office administrative duties: scheduling, communication, payment, and data entry



Mortgage Contracting Services

• Asset Preservation Coordinator II

  • Apr 2017 - Mar 2019

  • Properly handle confidential information regarding financial status of assets. Work as a liaison between the client and various vendors and investors.• Effectively train new employees and clearly communicate service and policy updates.• Collaborate with coworkers to complete tasks in a timely fashion and provide excellent customer service.• Prepare, edit, and distribute complex documents, and synthesize data to accurately notate accounts. Ensure work is properly completed within designated timeframes, as well as company policies and procedures.



Hilton

• United States
• Hospitality
• 700 & Above Employee

• Guest Services Associate

  • May 2016 - Apr 2017

  • Provided exceptional customer service interacting with individuals with different backgrounds. Answered incoming guest inquiries through phone calls, or emails, to provide an exceptional guest experience.• Executed strong problem resolution skills when handling guest complaints and requests.• Demonstrated the ability to multitask, while under pressure.• Properly handled sensitive personal information and various methods of payment. Covered night auditing shifts, and successfully completed the night audit process by running reports, and closing out checks from various departments with extreme accuracy.



Millwood Hospital

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Social Services Intern

  • Jun 2015 - Sep 2015

  • Assisted in providing quality case management for children and adolescent patients.• Observed group and family therapy sessions.• Analyzed intake assessments to properly notate patient files, and conducted exit interviews/surveys with patients pending discharge.• Effectively communicated with parents or guardians to schedule family therapy sessions.• Organized patient files.• Quickly reported any notions of abuse or self-harm to supervisor, and advocated for patientsafety and care.