Experience

Miraj Entertainment Ltd

• India
• Entertainment Providers
• 200 - 300 Employee

• Duty Manager

  • Jul 2022 - Present



MovieTime Cinemas (India)

• India
• Entertainment Providers
• 1 - 100 Employee

• Duty Manager

  • Feb 2022 - Sep 2022



Carnival Cinemas

• India
• Entertainment Providers
• 300 - 400 Employee

• Duty Manager

  • Sep 2019 - Sep 2022

• Duty Manager

  • Sep 2019 - Feb 2022

  Passionate Cinema Lover, Quick learner and a great Team player.Always desire to impact great and delightfull customer service.•Handling Cinema store and maintain to upkeep the minimum stock level.•Inventory of Cinema store Daily/weekly basis.•Co-ordinate functions and activities with other department heads and head office as & when required.•Oversee the service of the cinema from Box office to concessions and cleaning,to ensure highest standards and quality services at all times.•Participate in staff briefing to lead the team towards optimal growth idea.•Maintaining of records for Box office and daily collection.•Looking after the monthlt Audit and timely compliances.•Responsible for desired Targets to be achieve i.e ( ADMITS,SPH,ATP,ASR,IPH,AVT etc.)•Daily Round of cinema with QSC to ensure everything is as per SOP.•Back office Register to be Timely file up.•Timely surprise spot check to be taken in Cinema shift wise.•Maintaining proper FC of cinema to ensure lower the wastage percent.•Responsible for Timely session opening with proper price card 'Comparing with Competitor in adhere to achieve scalable Target.•Responsible for overall Cinema to be maintain with proper SOP. Show less



Inox Leisure Limited

• Entertainment Providers
• 700 & Above Employee

• Operations Executive

  • Jun 2018 - Sep 2019

  Passionate Cinema Lover • Day to day reporting to Operation manager. • Handling bulk booking ,school bookings, corporate bookings and special shows. •Monitoring control departmental expenses. • Develop Training program. •Maintaining healthy customer relation. •Upkeep of Cinema Premises as per SOP. • Self participating in daily staff briefing to lead the team to achieve towards optimal growth ideas. •Reverting on every mail regarding operations. •Responsible for Targets (Admits,SPH,ASR,ATP,AVT,IPH etc). •Ensure smooth opertaions all the time. •To monitor VIP movements. • To have a control over the Wastages by keeping minimum FC. •Quality level of product and service to be maintain. • Ensure smooth and delightful customer service at all the time. •Maitain revenue and account records. •Prepare daily ,weekly,monthly reports related to concessions and Box Office. •obtain customer feedback following upwitj CRM team. •Timely Audit and surprise Audit to be taken at Cibema. • Responsible for Timely Compliance adhere to Cinema Audit. •co-ordinate towards best cinema viewing experience and satisfaction. • Responsible for Timely show changes and maintain optimal price card for movie comparing with competitor to achieve scalable Admits. Show less



PVR Limited

• India
• Entertainment Providers
• 700 & Above Employee

• Duty Officer

  • 2013 - Feb 2018

  Passionate Cinema Lover •Monitoring control departmental expenses.•Ensuring smooth and delightfull customer experience.•Maintaining revenue and accounts record.••Ensure to upkeep stock level of items.•Participate in Inventory in daily / weekly basis.•To monitor VIP movements.•Upselling & Suggestive selling.•Upkeep of Cinema as per SOP.• Ensure smooth operations at all time.• To provide daily feedback to CRM team.• Control Overtime duties of staff.• Active self participation in staff briefing.• Quality level of product and service , Merchandising and marketing. Show less

• Duty Officer

  • May 2013 - 2018