Amar S N

Desktop Support Engineer at InKnowTech
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Contact Information
us****@****om
(386) 825-5501
Location
Bengaluru, Karnataka, India, IN

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Experience

  • InKnowTech
    • Desktop Support Engineer

  • InKnowTech
    • India
    • IT Services and IT Consulting
    • 200 - 300 Employee
    • Desktop Support Engineer
      • Jan 2020 - Present

      • l am giving support to computers systems including Desktop, Laptops, Local and Network Printers. • Remote Management through Team Viewer, Remote Desktop to solve Windows and Software issue. • MS Outlook, configuration, management and troubleshooting, backup/restore. • Installation and troubleshooting software applications. • Handling customer escalations and providing solutions for the same. • Troubleshooting issues in Mails, operating systems, desktop software and networking device. • Configure access to Shared Folders. • Configuration of New user Profile, IP Address and LAN. • Installations of Printers and trouble shoot the Setting and Configuration. . • Solve internet related problem • Configuration Basic TCP/IP Setting. • Managing incidents through ticketing tool • Knowledge of Windows Server ?DNS, DHCP, APIPA, Group Policy • Troubleshoot problems Desktop & Laptop Hardware and OS Configuring of Driver & Devices. • Network and USB Share Printers Installation Maintenance's and troubleshooting • Configuring and troubleshooting Outlook 2013 & 2016 • Taking Backup and Formatting Client system. • Installing, troubleshooting and maintaining of operating system. • Installing and updating Antivirus software. • Good knowledge of Microsoft Office365, 2016, 2013 and 2010. • Installing and configuration local and network printer. • Good knowledge in Service ticketing tools. • Installation, Configuration and Troubleshooting of Virtual Desktop Client pc. • Troubleshooting and Problem Solving on the Network. • Problem solving from the client location through Remote Desktop. • Knowledge of Windows Server, DHCP, APIPA, Group Policy, Active directory. • End user support Installation / Configuration & Troubleshooting Operating system / application issues. E-mail client related issues (MS Outlook & Notes) Standalone/Network Printer/Scanner Issues (Limited to driver / OS issues) Show less

Education

  • M.K.E.T HIGH SCHOOL HARIHAR
    High School Diploma, Computer Science
    2005 - 2019

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