Experience

Kindly (YC W22)
• United States
• Wellness and Fitness Services
• 1 - 100 Employee
• Category Manager

  • Mar 2022 - Present


SMOOR Chocolates

• India
• Food and Beverage Services
• 1 - 100 Employee

• Operations Manager- Last Mile Delivery

  • Mar 2021 - Mar 2022

  -Implemented ticket tracking system for customer support and worked with a team to create a customized system for improved tracking and delivery & inventory management system (Iotzen- Falcon). -Implemented EV fleet with cold chain deliveries for last mile (B2C) with an investment of 25 lacs which helped in better tracking and deliveries in controlled environments with better tracking. -Reduced breaches from 23% to 5% per week. -Reduced cost per delivery charges from Rs 250 to Rs 155 within 3 months. -Scaled the existing structure SMOOR.IN & Corporate to withstand up to 500 deliveries within Bengaluru and 2000 orders PAN INDIA (Inhouse +Third Party Vendors). -Led warehouse improvement initiatives to advance operational efficiencies and increase revenue. -Appraised inventory levels and ordered new merchandise to keep quantities well-stocked. Show less



Bounce

• Technology, Information and Internet
• 1 - 100 Employee

• OPERATIONS MANAGER- MOVEMENT

  • Sep 2020 - Mar 2021

  - Managed one of the largest Fleet Team at bounce.A-Executive- 250B-TL’s- 10C-Assistant Manager- 4D-Deputy Manager - 2-Improved truck efficiency from 2.5 round trips to 3 complete round trips.-Improved processes which were leading to multiple tasks and optimized tasks. (Ex- Failed FIQC to Deployment)- 10% reduction in Low battery and low fuel tasks)-Improved ARPV via tasks-based deployment from 2.5 to 4.7 in 3 months, Metrics (Search Vs supply).-Increased CBNFL metrics from 76% to 88% in first attempt by implementing Incentive model (R&R) and providing data and training to ground OPS team.- Introduced 2 layered team for internal competition with same manpower.Managing Govt escalation in terms of parking during VIP’s visit. Show less

• ASSISTANT OPERATIONS MANAGER- Oct, 2019 – Sept, 2020

  • Oct 2019 - Sep 2020

  -Successfully on boarded alliances and blitz to increase the ARPV around some Hotspots based on Heat map from trip end and start data.- Aligning truck team for the movement (High trip end locations to high demand locations) to increase ARPV.-Reduced operational cost at Majestic from 8.5 Lacs to 2.27 lacs in 2 months and further reduced to 1.25 lacs / month with an investment of 1 lac/ month.-Achieved self-sustainability for blitz pre-Lockdown.Managing B2B Escalations for Techparks and Townships such as ELCITA. Show less



BYG - BookYourGame

• India
• Technology, Information and Internet
• 1 - 100 Employee

• Operations Manager

  • Oct 2018 - Oct 2019

  -Prepare Daily, Weekly and Monthly Work Flow for all Support Analysts to ensure high productivity-Track work and progress across the team and create weekly reports for Leadership teams-Manage Onboarding, Training and Career development of new joiner.-Network Scoring for existing CRM clients.-Helping Team in Release Management Process by creating videos and Manuals.-Ensuring High productivity from the team on the ground (Local Ops).

• Sales Manager

  • Jun 2017 - Oct 2018

  - Creating Go-To-Market strategies and driving the complete execution- Building strategic alliances and partnerships- Understanding the market and identifying new revenue streams- Generating sales for a portfolio of accounts- Carrying out strategic sales- Working with the marketing team to ensure consistent lead generation- Identifying new sales opportunities within existing accounts

• Operations Associate

  • Sep 2016 - Jun 2017

  Book Your Game (BYG) is an online fitness discovery platform, which acts as a fitness solution aggregator to the end consumer. We are currently operational in multiple cities in India (Bengaluru, Mumbai, Pune, Delhi-NCR, Bhubaneswar, Chandigarh & Jaipur) and will soon be in the other major markets, both nationally and internationally.The vision of everyone at BYG is to build a world-class product to go with stupendous operations with the mission of increasing India's fitness penetration by 10X. Show less



Mebelkart

• India
• Appliances, Electrical, and Electronics Manufacturing

• Senior Operations Executive

  • Dec 2015 - Sep 2016

  -Operations management -Customer orientation -Team handling -Order processing -Seller Management -Operations management -Customer orientation -Team handling -Order processing -Seller Management



Eatlo

• Technology, Information and Internet
• 1 - 100 Employee

• Operations Executive

  • Aug 2015 - Dec 2015

  -Worked as an operations executive. Handling a fleet of 74 delivery boys in getting items delivered all across Bangalore. -Launched Dinner for Eatlo with the help of seniors. -Handled 7 Dc's for the successful delivery of items with load balancing. -Worked as an operations executive. Handling a fleet of 74 delivery boys in getting items delivered all across Bangalore. -Launched Dinner for Eatlo with the help of seniors. -Handled 7 Dc's for the successful delivery of items with load balancing.