Experience

PT. Asuransi Reliance Indonesia

• Insurance
• 100 - 200 Employee

• Customer Relations Officer

  • Jul 2022 - Present

  working as company representative with customers in terms of conducting presentation about Policy benefits coverage and regulation, providing customer's information related to service benefits and service process flow, benefit information, handling complaints, and arranging annual insurance premium payment schemes as well as making presentations related to service evaluation to customers to improve service quality and relationships, and also coordinating to related department for monitoring customer inhealth service provider and claims. Customer Relation Officer for : - PT. Rodamas Group - PT. Kino Group - PT. PZ Cussons Indonesia - PT. Danareksa Group - PT. Trans Dana Profitri QQ Petrochina - PT. Ancora Indonesia Resources - PT. IFRC - PT. KSO-PEP Indonesia - PT. Garis Depan Indonesia - PT. Pensieve Technology Indonesia - PT. Megayasa Teknologi Indonesia - PT. Infracom Technology Indonesia - PT. Matahari Kahuripan Indonesia - PT. ABS Consultant Indonesia - PT. Sun Artha Putra Mandiri - PT. Persone Alih Daya QQ PGASCOM - PT. I Can Read Indonesia - PT. BPR Karya Prima - PT. Yokogawa Indonesia - PT. Sinar Antjol - PT. Nusa Dharma Sinergi - PT. Kreasi Solusi Indonesia - PT. Pintu Mas Mulia - PT. Soechi Group Indonesia - PT. Elgi Equipment Indonesia - PT. Multi Inti Transportasi - PT. Sun Heritage Indonesia Resort - PT. Timah Investasi Indonesia - PT. Surya Palace Jaya - PT. Atomy Indonesia


Studio Kode (PT Rajin Pangkal Pandai)
• Indonesia
• IT Services and IT Consulting
• 1 - 100 Employee
• Customer Success Specialist

  • Feb 2022 - Dec 2022


Mandiri Inhealth

• Indonesia
• Insurance
• 1 - 100 Employee

• Customer Relations Officer

  • Nov 2020 - Oct 2021

  working as company representative with customers in terms of providing information on service process flow, benefit information, handling complaints, and arranging annual insurance premium payment schemes as well as making presentations related to service evaluation to customers to improve service quality and relationships.Customer Relation Officer for :- PT. Bridgestone Tire Indonesia- PT. East Jakarta Industrial Park- PT. Sanken Indonesia- PT. Kangar Consolidated Industries- PT. Nidec Sankyo Indonesia- PT. Higashifuji Indonesia- PT. Paramount Bed Indonesia- PT. Perbarindo DKI Jaya- PT. Ispat Bukit Baja- PT. Hexpharm Jaya Laboratories- PT. Truelogs Geo Energi- PT. Bank Mandiri (Bekasi Area)- PT. Pegadaian Indonesia (Bekasi Area)

• Administration Service Representative

  • Apr 2017 - Nov 2020

  workig as a company representative in the client's office providing information related to the process of submitting for reimbursement claims, inputting claim submission data into the company system and monitoring claims to processing payments to participants, as well as informing participant data mutations to the Customer Relations Officer team for further processingHelpdesk Representative for- PT. Bank Mandiri - PT. Perusahaan Gas Negara - PT. Mandiri Tunas Finance- PT. Allianz Life Indonesia

• Claim Analyst

  • Sep 2016 - Apr 2017

  data analyzer for filing a claim for reimbursement to comply with the business process flow, applicable insurance policy and minimizing errors in the submission process or potential fraud

• Data Entry Operator

  • Oct 2015 - Sep 2016

  served as an administrative officer for scanning claim submission documents and inputting claim submission data into the company's service system, and making claim payment reports