Experience

Novotel Auckland Airport
• New Zealand
• Hospitality
• 1 - 100 Employee
• Reservations Manager

  • Jul 2022 - Present

Sudima Hotels
• New Zealand
• Travel Arrangements
• 100 - 200 Employee
• Duty Manager

  • Dec 2020 - Jul 2022


General Travel New Zealand

• New Zealand
• Travel Arrangements
• 1 - 100 Employee

• Senior Tour Consultant

  • Jun 2017 - Aug 2020

  • Contracting and operation management of high volume tour and incentive groups from India and South East Asia. • Business conversion at every occasion • Negotiating with various suppliers including Hotels, various event venues, AV Suppliers, coach companies, attractions to get the best rates for overseas clients and profitability on the file for the company. • Client Management (Overseas Clients) • Maintaining key relationships with suppliers within New Zealand • Eye for detail and accuracy, ensuring correct price quotation are sent out with each element has correct costs in place. • Understanding the market and needs of the clients • Finding solutions to client's requirements • Creating operational itinerary for all groups • Communicating final details to each supplier with regards to group movements • Participating in various famils organized by tourism bodies around New Zealand • Field work - Travelling with groups on occasions as advance party. • Constantly updating product knowledge. • Find on the go solutions to problems encountered by tour groups while travelling. • Maintaining relationships with various suppliers overseas and local • Cultural Understanding. • Technical Proficiency in Tour Planner and Microsoft Office Suite. Show less



SKYCITY Entertainment Group

• New Zealand
• Hospitality
• 700 & Above Employee

• Hotel Reservations - Conference Specialist - Skycity & Skycity Grand Hotel.

  • Aug 2016 - Jun 2017

  • Looking after conference group booking for 2 hotels (SKYCITY and SKYCITY Grand Hotel) • Precise and clear communication with wider SKYCITY team members including Hotel, Casino, Conventions, restaurants, security and finance regarding group movement. • Taking lead of pre-con meetings with various department heads from wider SKYCITY departments • Participation in fortnightly finance credit meetings pertaining to group movements • Technical Skills in Opera, Respak (Beginer) and Zeacom (Contact Centre Coms Software (Beginer) • Understanding of contact centre statistics and monitoring call/response times. • Helping revenue manager in providing statics on group movements and updating room inventory in property management systems for 2 hotels. • Ensuring all protocol and company policy are followed. Show less

• Reservations Manager

  • Oct 2013 - Apr 2016

  *Ensure commercial management techniques of availability control are applied to achieve a maximization of room sales and revenue for the hotel. *Handle and supervise the taking of reservations with a positive sales attitude and operate systems in accordance with company standard* Analyze the hotel performance for strategy decisions;* Survey the market, competitors in terms of pricing and closed dates as a basis for future pricing strategies;* Analyze contract performance (price, allotments, number of rooms sold, etc) .* Act as a support in the preparation of the annual revenue budget.*Povide proposals for the adaptation of the long-term and short-term hotel strategy (day types, ideal mix, price points, triggers, sales conditions, etc) on the basis of the analysis done previously; * Providing dynamic forecasts, compared to the strategy of the GM and budget.* Consult and implement daily the recommendations in inventory and distribution tools. * Analyze on a monthly basis the results in terms of internal and external indicators (RevPAR and market share), in order to react in time;* Check regularly the implementation of the defined strategies (brand, place, hotel)."* Take lead of weekly Revenue / Yield meeting with Director of Operations, General Manager, Group Financial Controller and Director of Sales and Marketing.* Prepare month end reports to highlight performance of the hotel in various market segments and provide input to the Director of Sales & Marketing.* Conduct sales calls and Liaise with various wholesalers in regards to rates, inventory supply and promotion.* Identify marketing and revenue opportunities with various wholesalers and OTAs Show less

• Reservations Agent

  • Mar 2013 - Oct 2013

  • To assist the reservations manager with the daily reservation bookings for FIT and Group Tours.• To liaise closely with the Reservations manager regarding stop sells, over-bookings, special rates and bookings for future business.• Action Bookings, no-show and cancellations via GDS.• Update Channel Manager and Third Party Websites when necessary.• Maintain and update Property Management Database and ensure accuracy of information.• Ensure Yields are practiced in accordance with the Rooms Division Budget and Forecast.• Process and Reconcile Travel Agent Commission.• Make sound decisions and take leadership in absence of the Reservations Manager.• To promote the hotel's service and act as sales agent for the hotel at all times. Show less



Stamford Hotels & Resorts

• India
• Hospitality

• Group Reservations Co-Ordinator

  • Aug 2010 - Mar 2013

  • To seek the comfort and satisfaction of guests through the friendly and efficient take of group reservation bookings.• To act upon all group enquiries regarding bookings, advance and immediate, and secure bookings where possible.• To maintain high standard of service, endeavoring to maximize sales potential at all times.• To maintain close liaison with the reservations manager and conference coordinator regarding room sales and availability.• To supply group information to reservations manager on a weekly basis to support yield management.• To assist reservations manager in area of training.• To maintain close contact with wholesalers regarding advance bookings.• Compliance with hotel Rules and Regulations. Show less

• Reservations Agent

  • Aug 2009 - Aug 2010


Sky City Grand Hotel
• Front Service Representative

  • Jul 2008 - Jan 2009

Langham
• 1 - 100 Employee
• Food & Beverage Assistant

  • Jul 2007 - Jan 2008