Experience

Eoraa & Co.

• India
• IT Services and IT Consulting
• 1 - 100 Employee

• COO

  • Aug 2022 - Present

  As a dedicated professional in the F&B sector, I have accumulated 5+ years of experience in various roles, including customer service, marketing, growth, operations, and business development. My customer-centric approach, coupled with my analytical skills, has helped me identify opportunities for growth and optimize business operations. As an operations and business development expert I have introduced new processes and technologies that have improved efficiency and profitability. I am committed to leveraging my expertise to drive growth and success for my team and the business.I also have a proven track record of success in optimizing operations, increasing efficiency, and driving profitability. I began my career as a part-time order taker in college, then worked as a graphic designer and project coordinator for a Japanese e-commerce company that sold products in India. After gaining valuable experience and honing my skills, I took on the role of COO at TPL where I have continued to excel in leading teams, developing strategies, and achieving ambitious goals.I am a visionary leader with a passion for operational excellence and a deep understanding of what it takes to succeed in today's fast-paced business environment. Throughout my career, I have demonstrated a talent for identifying opportunities, developing strategies, and implementing solutions that drive growth and profitability. Whether it's through optimizing production processes, improving supply chain management, or developing innovative marketing strategies, I am committed to achieving the best results for my team and my company.My background in graphic design and project coordination has given me a unique perspective on how to manage complex projects and collaborate effectively with teams from diverse backgrounds. As COO, I have leveraged these skills to build high-performing teams, establish strong relationships with stakeholders, and foster a culture of collaboration, creativity, and inclusivity. Show less

• Project Coordinator

  • Aug 2021 - Aug 2022

  As a Project Coordinator for a collaborative Indo-Japanese ecommerce company, I had the exciting opportunity to introduce high-quality Japanese products to Indian consumers. My primary responsibility was to develop and manage multiple sales channels, including Amazon, Flipkart, social media, and small distributors, to ensure that these products reached as many customers as possible.One of my significant contributions was designing and developing a user-friendly website that not only showcased our products but also provided an enjoyable shopping experience for customers. By leveraging my expertise in website design, I created a visually appealing and easy-to-navigate platform that increased our online presence and boosted sales.In addition to website development, I also played a crucial role in marketing the company's products and brand. I worked closely with the marketing team to create and implement effective marketing strategies, including social media campaigns and email marketing initiatives. Through targeted advertising, we were able to attract more customers and strengthen our relationships with existing ones.Throughout my tenure, I was deeply committed to the company's vision and goals. I consistently sought out ways to improve our sales channels, streamline operations, and deliver exceptional customer service. My passion for the role was reflected in my contributions towards driving business growth and expanding the company's reach in the Indian market.In summary, my experience as a Project Coordinator here was a rewarding journey that allowed me to combine my skills in graphic design, website design, marketing, and sales. I am proud to have been a part of a team that introduced high-quality Japanese products to the Indian market and helped to bridge the gap between two diverse cultures. Show less

• Marketing Manager

  • May 2020 - Aug 2021

  As a Marketing Manager with 1.5 years of experience, I have developed a versatile skillset, managing various marketing channels such as SMS/Email marketing, social media marketing, paid ads, and graphic design. My understanding of design, branding, and brand presence has allowed me to develop and execute effective marketing campaigns that have resulted in increased brand awareness, customer engagement, and sales.In my role, I have been responsible for managing and executing end-to-end campaigns, from strategy development to performance analysis. My experience in social media marketing has allowed me to leverage platforms such as Facebook, Instagram, Twitter, and LinkedIn to drive brand awareness, lead generation, and customer engagement. I have also been responsible for developing and executing email and SMS marketing campaigns, resulting in increased open and click-through rates.My strong knowledge of graphic design has allowed me to develop visually appealing creatives that align with the brand's identity and messaging. My attention to detail and understanding of design principles has ensured the consistency and quality of all marketing collateral, including social media graphics, email templates, and ad creatives.I am passionate about leveraging my expertise in marketing and design to drive growth and success for brands. My ability to work collaboratively with cross-functional teams, attention to detail, and strong analytical skills have been instrumental in my success as a Marketing Manager. I am always eager to take on new challenges and leverage my skills to drive business growth and success. Show less



Sushiya Online

• Customer Service Representative

  • Mar 2017 - Mar 2020

  As a Customer Service professional at Sushiya (a Japanese cloud kitchen delivery service) I have honed my skills in delivering exceptional customer service and providing a delightful experience to customers. Starting as a part-time employee in my 2nd year of college and later transitioning to a full-time role, I have learned the intricacies of customer service and the nuances of Japanese and Asian food. In my role, I have been responsible for managing customer inquiries and concerns, processing orders, and ensuring timely delivery. My ability to communicate fluently with customers and team members has allowed me to effectively handle customer inquiries and concerns from our Indian, Japanese & foreign customers, resulting in improved customer satisfaction rates. My experience in the food industry has allowed me to gain a deep understanding of Japanese and Asian cuisine, including its flavors, ingredients, and cooking techniques. This understanding has been instrumental in providing recommendations and resolving customer inquiries, resulting in positive customer feedback and increased loyalty. As a customer service professional, I have developed a passion for delivering exceptional customer experiences, resolving customer inquiries, and ensuring customer satisfaction. My ability to work collaboratively with cross-functional teams, attention to detail, and strong communication skills has been instrumental in my success as a customer service professional in the Japanese cloud kitchen delivery service. Show less