Experience

Printed4YouUK

• United Kingdom
• Advertising Services
• 1 - 100 Employee

• Senior Account Manager

  • Jul 2023 - Present

  As a Senior Account Manager at Printed4you, I play a pivotal role in managing and nurturing relationships with our key clients. My primary responsibility is to understand our clients' needs, develop tailored solutions, and ensure exceptional customer satisfaction. With a focus on building long-term partnerships, responsible for upselling and cross-selling our products and services, as well as identifying new business opportunities. Responsibilities: -Build and maintain strong relationships with existing clients, serving as their main point of contact. -Understand clients' business objectives and provide customized product recommendations and solutions. -Collaborate with internal teams to deliver on clients' expectations and ensure smooth order processing and delivery. -Proactively identify upselling and cross-selling opportunities to maximize revenue and client satisfaction. -Stay updated on industry trends, competitors, and market conditions to provide strategic insights. -Generate reports and analyze sales data to track performance and identify areas for improvement. -Actively participate in sales meetings, industry events, and networking activities to expand our client base. Show less



Community Brands UK

• United Kingdom
• Education Administration Programs
• 1 - 100 Employee

• Sales Development Representative

  • Feb 2023 - Jul 2023

  Responsible for generating new business opportunities and setting up meetings for the sales team, playing a critical role in the growth and success of the company. Responsibilities: - Conduct research and identify potential customers in the education sector - Reach out to prospects via phone, email, and social media to generate interest in our products and services - Qualify leads and set up meetings for the sales team - Collaborate with the marketing team to develop and execute targeted campaigns - Maintain accurate records of all activities in our CRM system - Attend industry events to network and generate leads - Continuously develop knowledge of the education industry and our products and services Show less



Simplify

• United Kingdom
• Legal Services
• 200 - 300 Employee

• Conveyancing Sales Executive

  • Aug 2021 - Feb 2023

  Responsible for providing exceptional customer service to clients from seeking conveyancing services. Being the first point of contact for clients seeking to buy or sell a property, providing them with a comprehensive conveyancing quote and explain the process to them. Responsibilities: - Respond to inbound calls and emails from potential clients seeking conveyancing services - Provide clients with a comprehensive conveyancing quote and explain the process to them - Follow up with clients to answer any questions and ensure they have all the information they need - Accurately record all client interactions in our CRM system - Work collaboratively with the conveyancing team to ensure a seamless handover of clients - Achieve and exceed monthly sales targets - Continuously learn and develop knowledge of the conveyancing process and industry trends - Provide feedback to management on ways to improve our sales processes and customer service . Show less



Bellrock Group

• United Kingdom
• Facilities Services
• 300 - 400 Employee

• Help desk advisor

  • May 2021 - Sep 2021

  • Provide immediate health and safety assistance for clients out of hours • Log and respond to any potential and imperative hazards on client property and organise assistance accordingly, organise and delegate precedence for multiple jobs • Inform client of the steps taken to complete job, noting additional contacts and timescale • Consistent management of KPI’s, e.g all calls answered within 15 seconds. • Clear and detailed hand-over to next advisor for follow up steps • Provide immediate health and safety assistance for clients out of hours • Log and respond to any potential and imperative hazards on client property and organise assistance accordingly, organise and delegate precedence for multiple jobs • Inform client of the steps taken to complete job, noting additional contacts and timescale • Consistent management of KPI’s, e.g all calls answered within 15 seconds. • Clear and detailed hand-over to next advisor for follow up steps



Wren Kitchens

• United Kingdom
• Furniture and Home Furnishings Manufacturing
• 700 & Above Employee

• Kitchen Designer

  • Aug 2019 - Mar 2021

  • Welcoming customers into showroom, listening to needs, wants and guiding customers through design process and signposting a guide price of their dream kitchen • Booking customer appointments for home measures & design consultations • Ensure their design meets or exceeds expectations using purpose-built 3D CAD software • Confirming details prior to delivery and gaining their sign off using customer charters & contracts to ensure errors are minimised • Communicate key documents to customers so they are clear on their purchase • Presenting multiple approved finance and payment methods • Follow up on customer enquiries who are yet to book showroom appointments • Maintaining a kitchen order bank to keep track of progress of ongoing orders and purchases Show less



Carphone Warehouse (Now Currys plc)

• Telecommunications
• 1 - 100 Employee

• Telecommunication sales

  • Feb 2018 - Apr 2019

  • Greeting customers and dealing with queries • Promoting current deals and product, knowledge of offered services and devices • Achieving and exceeding sales goals, retaining as many customers as possible. • Upgrading and setting up new contracts for existing or new customers with O2. • Greeting customers and dealing with queries • Promoting current deals and product, knowledge of offered services and devices • Achieving and exceeding sales goals, retaining as many customers as possible. • Upgrading and setting up new contracts for existing or new customers with O2.



Hastings Direct

• United Kingdom
• Insurance
• 700 & Above Employee

• Customer Service Representative

  • Oct 2015 - Feb 2018

  • Providing exceptional service to new customers looking to buy an insurance policy from us. • Responsible for changes to customer policies, take payments, or simply explaining in more detail to customers about our policies. • Trained to take a variety of calls across the customer lifecycle, from sales, customer service and renewals, whilst adhering to challenging KPI’s. • Providing exceptional service to new customers looking to buy an insurance policy from us. • Responsible for changes to customer policies, take payments, or simply explaining in more detail to customers about our policies. • Trained to take a variety of calls across the customer lifecycle, from sales, customer service and renewals, whilst adhering to challenging KPI’s.



Argos

• United Kingdom
• Retail
• 700 & Above Employee

• Sales Associate

  • Jul 2017 - Jul 2017

  • Working on the shop floor and maintaining the store. • Dealing with customers by helping them find the products they were looking for. • Retrieving items from the conveyer belts for the customer and serving them. • Working on the shop floor and maintaining the store. • Dealing with customers by helping them find the products they were looking for. • Retrieving items from the conveyer belts for the customer and serving them.



MBA IT

• United Kingdom
• Information Technology & Services
• 1 - 100 Employee

• Apprentice enterprise sales

  • Feb 2017 - Jul 2017

  • Selling I.T resources such as hardware, software and licences for big business in London and worldwide. Processing Quotes to Orders for purchasing. • Answering phone calls from clients and vendors. • Using Microsoft Office to contact clients and respond to quote requests. • Using Act 2000 and Quoteworks to produce Quotes for customers to be sent Via email. • Selling I.T resources such as hardware, software and licences for big business in London and worldwide. Processing Quotes to Orders for purchasing. • Answering phone calls from clients and vendors. • Using Microsoft Office to contact clients and respond to quote requests. • Using Act 2000 and Quoteworks to produce Quotes for customers to be sent Via email.



TK MAXX

• Retail
• 700 & Above Employee

• Sales Assistant

  • Feb 2017 - Jul 2017

  • Working in a fast-paced retail environment, stocking shop floor and assisting customers • Able to process returns, exchanges, handle card and cash transactions on the til. • Working in a fast-paced retail environment, stocking shop floor and assisting customers • Able to process returns, exchanges, handle card and cash transactions on the til.