Experience

909IT Solutions Pty Ltd

• Australia
• IT Services and IT Consulting
• 1 - 100 Employee

• Information Technology Support Officer

  • Jun 2021 - Present

  * Provide support to all users by troubleshooting, resolving and escalating client support issues in an effective and timely manner. * Providing support to the wider IT Team to manage, install, test and troubleshoot new technology and systems * Computer setup, phone and Printer setup Driver update, installation of software and applications for customer * Troubleshooting issue thoroughly and collect relevant information before escalating * Creating/managing users, groups and implementing group policy, assigning License, multifactor authentication, Add custom domain for AD * Tracking faults and requests via our ticketing systems * Implement group policy, NTFS Permission, install web app, create user, group, organizational unit inside the window server * Create and maintain documentation as it relates to end user systems, support and processes * Troubleshooting of windows 10 related issues such as password recovery, blue screen of death, system Recovery * Email activity report, MFA, creating objects and groups, Admin exchange center in Microsoft office 365 Show less



Coles Group

• Australia
• Retail
• 700 & Above Employee

• Customer Service Representative

  • Mar 2019 - May 2022

  • Manage upset customers, conflicts, and challenging situations. • Operating POS, cash handling and teamwork. • Handle customers per shift, providing excellent customer service. • Remain calm and composed in difficult times including intense customer displeasure. • Guide potential customers to discover their requirements and then offer the best solution to make sure those needs are fulfilled. • Manage upset customers, conflicts, and challenging situations. • Operating POS, cash handling and teamwork. • Handle customers per shift, providing excellent customer service. • Remain calm and composed in difficult times including intense customer displeasure. • Guide potential customers to discover their requirements and then offer the best solution to make sure those needs are fulfilled.