Help Desk Administrator

• Oct 2022 - Present

IT Support Technician

• Aug 2022 - Present

• Managed virtual IT labs for students and create new machines using Hyper-V and VMware • Prepared new windows systems using WDS and other imaging systems in our training projects • Created and managed technical documentation for JOBSKILLSHARE clients • Managed client and server systems using Active Directory and Domain Controllers • Traced and reviewed important account information in Office 365 • Responded to level 1 issues using ticketing systems. • Assisted end users with configuration, maintenance, and operation of devices Show less

Help Desk Tier 2

• Jan 2022 - Apr 2022

• Troubleshooted, diagnose, and resolve technical hardware and/or software issues • Conducted inventory at different site locations of equipment being used • Used previous experience, tools, and resources to answer tickets • Operated Office 365 and assisting with Admin Centre • Assisted end users with configuration, maintenance, and operation of devices • Assisted in the on-boarding & off-boarding process of colleagues • Installed, modify, and repair computer hardware and software Show less

Technical Support Representative

• Aug 2021 - Apr 2022

• Developed and maintain Linux Apache Server • Implemented remote desktop assistance via AnyDesk • Helped identify clients concerns, implemented plan of action and address and resolve by guiding clients through corrective steps • Promoted and sold companies products and services • Developed and maintain Linux Apache Server • Implemented remote desktop assistance via AnyDesk • Helped identify clients concerns, implemented plan of action and address and resolve by guiding clients through corrective steps • Promoted and sold companies products and services

Express Technician

• Nov 2019 - Sep 2020

• Replaced engine and cabin filtration systems • Assisted with troubleshooting and diagnosing electrical faults • Performed multi-point inspections on vehicles • Answered any questions or concerns customers had with their vehicles • Assisted with mounting tires and performing road force balancing • Performed fluid changes and maintenance on vehicles • Replaced engine and cabin filtration systems • Assisted with troubleshooting and diagnosing electrical faults • Performed multi-point inspections on vehicles • Answered any questions or concerns customers had with their vehicles • Assisted with mounting tires and performing road force balancing • Performed fluid changes and maintenance on vehicles

Integration Facilitator

• Sep 2016 - May 2019

• Modified tests and assignments for students based on their academic level • Assisted with problem solving strategies for school related concerns • Screened and interviewed potential student applicants • Conducted thorough reference checks by contacting applicants references • Assisted and mentored students at their work placements • Conducted a weekly Student Advisory meeting with each student on primary caseload • Supported students in classroom settings by assisting in participation and documentation • Provided tutoring for students based on course material Show less

Integration Facilitator Intern

• Sep 2015 - Apr 2016