IT Engineer

• Aug 2023 - Present

Project Manager

• May 2023 - Present

- Plans, oversees, and organizes project from start to finish - Guarantees project finalization to the contentment to all stakeholders within the designated timeline and project budget - Identifies the project’s goals, objectives, and scopes - Creates project plans that outline the tasks, timelines, and required resources - Establishes communication with the project team and stakeholders, manages risks and issues, and monitors progress to ensure the project continues to stay on-track - Plans, oversees, and organizes project from start to finish - Guarantees project finalization to the contentment to all stakeholders within the designated timeline and project budget - Identifies the project’s goals, objectives, and scopes - Creates project plans that outline the tasks, timelines, and required resources - Establishes communication with the project team and stakeholders, manages risks and issues, and monitors progress to ensure the project continues to stay on-track

IT Analyst

• May 2022 - Jan 2023

My role as an IT Analyst is continuously diverse. I utilize tools such as Azure Active Directory, Microsoft Endpoint Manager, Microsoft Intune, Google Admin Console, Happyfox ticketing system, and Slack for instant messaging various departments within the company. My responsibilities include an array of technical responsibilities including: - Taking ownership of technical requests such as: hardware & remote troubleshooting, account access, software troubleshooting, and mobile phone access to company applications for both Android & iOS users - Provide support for both tablet and computer set-up - Maintaining account & system verification along with tracking logs and identifying at-risk hardware or administrative/user accounts - Cohesively execute technical projects as they are assigned - Actively follow-up with my team members regarding equipment allocation, software installation, and virus protection (Crowdstrike) - Assisted users with 2FA and SSO setup Show less

Cyber Warrior

• May 2022 - May 2022

Spring 2022, used commercial Security Operations Center (SOC) tools to monitor systems, detect threats, mitigate compromises, correct damage and modify network configuration as required to prevent future attacks. I also worked within a team in a simulated SOC environment utilizing Splunk, Palo Alto Firewalls and pfSense Firewalls to defend a hyper-realistic virtual network environment against real-world attack scenarios. Spring 2022, used commercial Security Operations Center (SOC) tools to monitor systems, detect threats, mitigate compromises, correct damage and modify network configuration as required to prevent future attacks. I also worked within a team in a simulated SOC environment utilizing Splunk, Palo Alto Firewalls and pfSense Firewalls to defend a hyper-realistic virtual network environment against real-world attack scenarios.

IT Analyst

• Oct 2021 - Mar 2022

Contracted by Westat from the Department of Education’s National Center of Education Statistics (NCES), I preserve a Public Trust clearance assisting both school staff and field staff collectors who contact the help desk by phone, email, or through live chat for technical support for the National Assessment of Educational Progress (NAEP) Help Desk. Contracted by Westat from the Department of Education’s National Center of Education Statistics (NCES), I preserve a Public Trust clearance assisting both school staff and field staff collectors who contact the help desk by phone, email, or through live chat for technical support for the National Assessment of Educational Progress (NAEP) Help Desk.

Tier 1 Apple Support

• Jul 2021 - Oct 2021

As a Customer Service Rep. For Apple contracted by Kelly Connect, my responsibilities were to resolve customer issues by troubleshooting customer’s mobile devices such as iPhones, iPods, iPads, Air Pods, and Beats products. I received my certification for servicing Apple mobile devices provided via Kelly Connect. I also maintained my Homeland Security clearance via Kelly Connect with high stats as an employee with data organization for logging notation within the ticketing system, customer privacy compliance, and overall outstanding customer service rapport. Show less

Customer Service Representative

• Oct 2019 - Mar 2021

As a Customer Service Rep. for HSN my responsibilities are to resolve customer issues such as order processing and upsell products. Within the first four months of customer service at HSN I have perfected the ability to multitask tasks which included answering inbound calls, researching items for customers, managing account information, and performing call transferring. As a Customer Service Rep. for HSN my responsibilities are to resolve customer issues such as order processing and upsell products. Within the first four months of customer service at HSN I have perfected the ability to multitask tasks which included answering inbound calls, researching items for customers, managing account information, and performing call transferring.

Agricultural Volunteer

• Jul 2017 - Jan 2018

As an Agriculture Volunteer I was responsible for harvesting produce for local grocery markets, assisting new volunteers in agricultural cultivation, establishing core communication and teamwork, taking a leadership position to guide the new volunteers in gardening, planting and nurturing various plant species used for food including herbs and vegetables. I was also responsible for working alongside experienced gardeners to properly grow produce within a small urban area and teach the skills I learned to the new volunteers. Show less