Experience

TDX Group

• United Kingdom
• Financial Services
• 100 - 200 Employee

• Supplier Performance Manager

  • Oct 2023 - Present



Indesser

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Government Relationship Manager

  • Jan 2021 - Oct 2023

  As a Government Relationship Manager, I was responsible for maintaining a strong and effective working relationship between Indesser and the commercial agency of the UK government, Crown Commercial Service.I coordinated with the broader Indesser and TDX Group teams to ensure contractual obligations and relationship-based requests were fulfilled within the Debt Market Integrator ("DMI") and Debt Resolution Services ("DRS") Frameworks. This included the responsibility of the Program Management and outcome of the Framework Authorities' annual assurance audit.My role evolved into also supporting other central government organisations with their use of Indesser's debt management solutions. Show less

• Client Relationship Executive

  • Mar 2020 - Jan 2021

  As a Client Relationship Executive, my role included but was not limited to, supporting central government and local authorities with their use of Indesser's "single-entity" debt management services:· Managing and reporting incidents and performance against service level agreements and other complex performance indicators. · Showing stakeholder management, regularly liaising with teams both internally and externally to ensure the smooth on-boarding of public sector clients, whilst becoming a dedicated point of contact in the usage of the "Digital Debt Gateway" product. Show less



Experian

• Information Services
• 700 & Above Employee

• Account Executive

  • May 2018 - Mar 2020

  As an Account Executive, my role’s primary focus was to support and manage Experian’s strategic clients with their use of Background Checking products in order to maximise customer experience and ensure a smooth and efficient service delivery. Key responsibilities included:· Working collaboratively alongside Experian’s strategic client directors to manage and develop relationships with our strategic clients through regular service reviews.· Management and reporting of incidents and performance against service level agreements.· Collaborating with teams across Operations, Product and Sales to manage change and continuously drive improvements to systems, products and service delivery.· Building strong working relationships with both internal support teams, account teams and the external client base to become a trusted point of contact. Show less

• Customer Service Representative

  • Mar 2018 - May 2018

  Within the Client Support Team:· Delivering outstanding customer service when taking calls by responding appropriately to individual customer needs.· Continuously providing customer focused outcomes, and ensuring these are in compliance with our procedures as a Financial Conduct Authority (FCA) regulated data controller. · Handling customer complaints with professionalism.

• Client Services Adviser

  • Sep 2017 - Mar 2018

  Within the Tenant Referencing Team:· Working in a target-based environment - ensuring verbal references are acquired using effective persuasion techniques, and that these are acquired in line with our own internal and external service level agreements.· Ensuring a smooth referencing process, regularly updating prospective tenants of the status of their Application.· Regularly providing feedback to manager's within the team, suggesting innovative ways of improving the referencing process to ensure subsequent reports are returned promptly. Show less



Rolex Books

• Manchester, United Kingdom

• Retail Sales Manager

  • Jun 2013 - Sep 2016

  Within a busy retail outlet which supplies local government authorities and libraries with Urdu language books my role included: · Tending to the needs and requirements of customers on the shop floor, ensuring a bespoke level of customer service is provided. · Managing three shop-floor workers - ensuring the use of their time is appropriately utilised and re-distributing priorities where necessary. Within a busy retail outlet which supplies local government authorities and libraries with Urdu language books my role included: · Tending to the needs and requirements of customers on the shop floor, ensuring a bespoke level of customer service is provided. · Managing three shop-floor workers - ensuring the use of their time is appropriately utilised and re-distributing priorities where necessary.



BNY Mellon

• United States
• Financial Services
• 700 & Above Employee

• Work Experience Student

  • Aug 2012 - Aug 2012