Logistics & customer experience

• Jun 2022 - Present

E-commerce Operations Assistant

• Nov 2016 - Jun 2022

•E-Commerce operations. •Order fulfillment. •Ensuring the orders are fulfilled with accuracy and are shipped in given TAT. •Supervising the team in overall Operations. •Handling huge number of SKUs •Tracking orders on item level. •RCA/Analyzing problems and solving it. •Creating EOD reports using excel/data studio/google sheet. •ERP navclient 2018. •Increff WMS •Coordinating with the CS team with queries and complaints. •Handling escalations. •Coordinating with the Last mile Team regarding urgent deliveries/VIP customers. Show less

Customer Service and Sales Officer

• Jul 2014 - Nov 2015

•Identifying and assessing customers’ needs to achieve satisfaction. • Build sustainable relationships and trust with customer accounts through open and interactive communication. • Provide accurate, valid and complete information by using the right method/tools. • Follow communication procedures, guidelines and policies. • Generating business for the designated branch in the assigned geography. • Monitoring and assisting in making improvements and taking corrective measures •Identifying and assessing customers’ needs to achieve satisfaction. • Build sustainable relationships and trust with customer accounts through open and interactive communication. • Provide accurate, valid and complete information by using the right method/tools. • Follow communication procedures, guidelines and policies. • Generating business for the designated branch in the assigned geography. • Monitoring and assisting in making improvements and taking corrective measures

Customer service executive

• Mar 2013 - Dec 2013

• Communication skills, listening skills, problem resolution and politeness. • Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customerfocus and dependability in performance evaluations. • Responded promptly and answered/resolved customer inquiries and complaints. • Investigated and resolved service issues and/or product problems. • Managed customers’ database accounts, performed customer verification and processed applications, orders and requests. • Worked with administration: forwarded requests and unresolved issues to the designated resource by communicating and coordinating with internal departments. Show less