Experience

Clinique de Montchoisi
• Switzerland
• Hospitals and Health Care
• 1 - 100 Employee
• Responsable réception

  • Nov 2020 - Present

Amandine PMU & lashes
• Esthéticien indépendant/ PMU & lashes

  • Dec 2018 - Present

PEGGY SAGE
• France
• Personal Care Product Manufacturing
• 100 - 200 Employee
• Formatrice & conseillière de vente

  • Dec 2017 - Oct 2020

W Hotels
• Hospitality
• 700 & Above Employee
• Assistante Spa Manager

  • Nov 2016 - Nov 2017


Lausanne Palace

• Switzerland
• Hospitality
• 1 - 100 Employee

• • Mar 2012 - Oct 2016

  -Reception (welcoming, recommendation, registration, billing, client payment) according the LHW’s standards-sale of the product and treatment ( Aveda, Phyto 5, marocMaroc)and management of the stock-Bellavita software

• • Jun 2013 - Jun 2016

  -Reception (create package, inventory, sale, order, in-house training of interns, conflict management) -Management of the Spa private Club (new member, collectives sport class)-Administration Spa (schedule of all the staff of the Spa, check maintenance of the spa, stats of the turnover)-Public relation (create an Spa event, communication, flyer)



Château de Pizay

• France
• Hospitality
• 1 - 100 Employee

• Réceptionniste

  • Jun 2011 - Mar 2012

  -Client check-in/check out process (welcoming, registration, confirmation, billing, client payment, rooming) -In-house training of interns -Registration and billing of the restaurant -Ensure guest complete satisfaction (client individual preferences, special requests, assistance) -Amadeus software -Client check-in/check out process (welcoming, registration, confirmation, billing, client payment, rooming) -In-house training of interns -Registration and billing of the restaurant -Ensure guest complete satisfaction (client individual preferences, special requests, assistance) -Amadeus software



Grand Hotel Park, Gstaad

• Réceptionnsite Spa

  • Dec 2010 - Apr 2011

  -Reception (welcoming, recommendation, registration, billing, client payment) according the LHW’s standards -Sale of the product and treatment (Aromatherapy associates and Euoko) and management of the stock (inventory, order) -Register employee schedule the HR system -Update database for the re-opening documents (protocol, check list, standards) -Bellavita software -Reception (welcoming, recommendation, registration, billing, client payment) according the LHW’s standards -Sale of the product and treatment (Aromatherapy associates and Euoko) and management of the stock (inventory, order) -Register employee schedule the HR system -Update database for the re-opening documents (protocol, check list, standards) -Bellavita software



Conrad Hotels & Resorts

• Hospitality
• 700 & Above Employee

• Massage Therapist, beautician and Spa receptionist, Spa manager trainee

  • Apr 2010 - Oct 2010

  -Reception (welcoming, registration, billing, client payment) according the Conrad’s standards -Create personalized package -Sale of the product and treatment (Terraké and Eminence) and management of the stock (inventory) -Register employee schedule the HR system -Setup the re-opening documents (protocol, check list, standard) -Beauty and massage treatment with Terraké and Eminence protocol -Spa premier software -Reception (welcoming, registration, billing, client payment) according the Conrad’s standards -Create personalized package -Sale of the product and treatment (Terraké and Eminence) and management of the stock (inventory) -Register employee schedule the HR system -Setup the re-opening documents (protocol, check list, standard) -Beauty and massage treatment with Terraké and Eminence protocol -Spa premier software