Experience

MBKB Training
• United Kingdom
• HR/LD Tutor and Coaching support

  • May 2022 - Present

BePro: Bespoke Professional Development
• United Kingdom
• Higher Education
• 1 - 100 Employee
• Development Coach

  • Nov 2018 - Aug 2022


Tesco

• Jordan
• Business Supplies & Equipment
• 700 & Above Employee

• • Sep 2013 - Nov 2018

  As a Senior Manager, I have been instrumental in delivering an excellent shopping experience and provided a great place to work through delivery of our People Promises and values which are at the heart of everything we do • Implemented the new a 6-month project called ‘Ideal Schedules’• Moved colleagues’ hours to suit the business needs • Saved on payroll and made the store more efficient to deliver excellent customer service• Asked to stay on after the project, and built capability of managers and performance • Colleague engagement increased by 22% from 57% to 79%• Implemented major structure from work-night shift to a day / twilight operation • TUPE canteen and opticians• Organised leadership days to develop managers behavioural and leadership skills• Mitigated losses (in excess of £60,000) by leading a fraud investigation • Delivered around 50% reduction in losses over the last 4 stock takes from 1.5% to 0.67% ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Show less

• • May 2008 - Aug 2013

  • Instrumental in moving this highly unionised store to a larger store, • Built great relations with the Union and delivered a better partnership • Addressed and eliminated key issues • Delivered a 1.5% absence figure.• Coached managers to deliver a 7.5% ‘I don't queue figure’ for customers from a 9.8% • 1 year had 10 colleagues on the apprenticeship program• Developed 10 future leaders• Worked across stores: assessed and interviewed future leaders for the business~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Show less

• • Sep 2007 - Apr 2008

  • 1st People Manager trouble-shooting and problem-solving appointment• Managed a headcount of 340 colleagues (a 9-month secondment role)• Turned around this ‘Red Absence’ store which had a negative impact on the business • From a 4% Red result, I delivered an impressive 1.4% Green result• Trained, reviewed processes, implemented routines, and coached Managers ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

• • May 2005 - Sep 2007

  • Opened this store and in 6 months passed a development program for senior management• Delivered a 100% score on a very people focused Colleague Engagement Survey• Supported and deputised for the HR Manager in her absence • Signed-off my HR role within 6 months of training and as a Senior Trade Manager ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~


NEXT
• Netherlands
• Online Media
• Sales Floor Manager

  • 1999 - 2005