Experience

PCCW GLOBAL Limited

• Hong Kong
• Telecommunications
• 700 & Above Employee

• IP Network Engineer

  • Mar 2023 - Present

  • Troubleshoot PCCWGlobal's backbone network which entails DS3, Fast-Ethernet, Gigabit-Ethernet, OC-3, OC-12, OC-48, OC-192, Multi-Protocol Label Switching and Network-to-Network Interface circuits. • Monitor the PCCWGlobal/Console Connect network using the WhatsUp & Netcool Monitoring system. • Analyze and troubleshoot routing, latency and packet loss issues. • Work with providers to isolate and resolve circuit issues. • Communicate and respond quickly with all external and internal customers. • Interact with colocation facility providers to create trouble, remote hands and work visit tickets. • Work within Cisco routers and switches to perform requested configurations changes for the customer. • Maintain and update the monitoring system to ensure consistent accuracy. • Create change management tickets for all network/customer maintenances. Show less



Bozzuto

• United States
• Real Estate
• 700 & Above Employee

• Manager

  • Nov 2021 - Mar 2023

  • Currently employed as Service Manager at Bennett Park apartments. • Assist with day to day maintenance operations at the property. • Dispatch service technicians to complete tickets. • Supervise technicians to make sure tasks are completed from ticl



Express Entree

• Restaurants
• 1 - 100 Employee

• Office Manager

  • Mar 2003 - Jan 2021

  • Used QuickBooks to manage financial accounting. • Set up and maintained networks LAN, WAN. • Installed computer software, and interfaces in office such as modems, routers, switches. • Trained and created documentation guide for new employees. • Used Powerflash software to store customer information, take order details, and process payments. • Monitored operations to maximize coverage, efficiency, and customer service. • Maintained and expanded business relationships with local restaurants and vendors. • Administered schedules, payroll, deposits and restaurant payouts. • Tracked all expenditures and revenues and forecast future trends. • Provided responsive order management support including expediting, order status, and delivery information to customers. • Dispatched orders to restaurants placed by customer service reps. • Dispatched orders to drivers by text and/or email through Powerflash. Assisted in the onboarding process of new hires. Show less



Transportation Security Administration (TSA)

• United States
• Government Administration
• 700 & Above Employee

• TSA Screener

  • Nov 2001 - Feb 2003

  • Employed as a TSA Screener and reviewed security camera footage to spot trespassers and criminal activity. • Identified potential airport security concerns and conducted more in-depth checks. • Used x-ray equipment to inspect the contents of carry-on and checked luggage, separating suspect items for further inspection. • Used scanning equipment to look inside suitcases, purses, and other bags to look for prohibited items. • Authenticated boarding passes, identification, and passports to prevent fraudulent travel. Show less