Experience

Monusco-UN

• International Affairs
• 700 & Above Employee

• Application Administrator

  • Sep 2009 - Present

  • Focal point for messaging related issues with T2 and T3 support for mission wide. • Responsible for Administration, monitoring, and support of VMware infrastructure. • Administration and maintenance of Active Directory and its services i.e. User registration, OU change, object maintenance, modify and manage user account control (UAC) and group permissions and group policies. • Performing standard System Center administration duties but not limited to the deployment, monitoring, and diagnostic of Microsoft SCCM 2012 R2 and MS SQL Servers. • Nuance Safecom Printing Solutions (Server) for user’s by managing their accounts and safecom devices. • Managing Symantec Anti-Virus services and NetBackup 7.6.1 Server for daily/Weekly/Monthly backup. • Basic administration of storage systems for Dell EMC Data Domain on request. • O365 administration management for creating and managing new user, license issuing and rotational accounts, distribution list. Security groups, shared mailboxes, OneDrive, and teams using ineed service web tool. • Worked for major projects like domain migration from MONUC to MONUSCO, Domino to MS exchange, Safecom printing management, One SMTP, AD cleanup and windows 10 upgrade etc. as project member and focal point. • Completed migration from File server data to Share Point Online and responsible for managing based on customer needs. • Administration on different cloud applications like O365, SharePoint Online, One Drive, Etc. • Deployment, configuration and administration on windows 2012/2016/2019 servers on (HP Blades, HP DL 300), HPE Simplivity servers. • Managing different projects for FTS as required. • Refer high priority issues to 3rd level support. Documents actions by completing forms, reports, logs, and records. • Being Ops Support team member, Using Ineed program to track ticket progress and enter updates to have on- going record of case activity till resolution is reached and ticket closed. Show less