Senior Technical Analyst

• Sep 2021 - Present

Technical Analyst

• Jul 2018 - Sep 2021

Technical support analyst

Computer Support Analyst

• Oct 2014 - Jul 2018

Customer Services/ Technical Support Trainee

• Jun 2011 - Jun 2015

June 2011 – Present: IKEA  Presenting an exceptional level of service to customers.  Processing returns, ensuring compliance with all company policies.  Commutating with customers and drivers to be able to book and confirm appointments.  Distributing orders from collection point.  Carrying out administrative tasks, archiving key document for future referrals. IT Experience:  Using various interfaces to provide and cater customer needs.  Constructing a manual guide for the home delivery booking system based in the department for all co-workers which in turns gives each co-worker a technical advantage within the specified area.  Monitoring and maintaining the hardware such as scanners, till machines, computers, printers and label printers.  Creating a sustainable solution for any IT related problems that may arise.  Creating effective lines of communication to be able to liaise with other parties such as IKEA’s technical partners.  Utilising Scorpio RDT scanners with windows operating system installed onto them for logistics purposes. Show less

Service Desk Analyst

• May 2014 - Sep 2014

To provide software support for an inhouse developed software. To provide software support for an inhouse developed software.