Amandeep kaur
Customer Success Manager at StakOne- Claim this Profile
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Punjabi Native or bilingual proficiency
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English Professional working proficiency
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Hindi Full professional proficiency
Topline Score
Bio
Credentials
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Pharmacist
Punjab State Pharmacy CouncilJul, 2015- Nov, 2024 -
Certified in Quality Control and Production of Dosage Forms
Parex Pharmaceuticals Pvt Ltd - IndiaJul, 2009- Nov, 2024
Experience
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StakOne
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Australia
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Software Development
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1 - 100 Employee
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Customer Success Manager
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Mar 2021 - Present
Onboarding new clients, respond to customer queries in a timely and accurate way, via phone and email Acknowledging and resolving customer complaints Processing client orders, forms, applications, and requests Providing feedback on the efficiency of the customer service process Ensure customer satisfaction and provide professional customer support Keeping records of customer interactions, transactions and complaints Identify customer needs and help customers use specific features Update our internal databases with information about technical issues and useful discussions with customers Share feature requests and effective workarounds with team members Inform customers about new features and functionalities Follow up with customers to ensure their technical issues are resolved Gather customer feedback and share it with the Product and Marketing team Show less
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Apollo Hospitals
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India
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Hospitals and Health Care
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700 & Above Employee
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Retail Pharmacist
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Jan 2019 - Jan 2021
Dispensed, prescribed pharmaceuticals to customers, or to other health care professionals and advice them on administration, uses and effects of the medication, drug incompatibilities, and contra-indications.Advise patients on the effective use of medicines and other health products, health issues, and lifestyle choicesCompounded, prescribed pharmaceutical products by calculating, measuring, and mixing the quantities of drugs and other ingredients required and filling appropriate containers with correct quantity.Ordered and maintained stock of pharmaceutical supplies Accurately store and preserve stock to ensure potency and safetyAdvising customers on the selection and use of non-prescription medicationSchedule and oversee work of interns and Pharmacy Technicians Show less
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Pharmacy Technician
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Nov 2016 - Dec 2018
Ordered, labelled and counted stock of medications, chemicals, and supplies, and entered inventory data into computerAssisted customers by answering simple questions, locating items and referring them to the pharmacist for medication informationAnswered telephones, responding to questions and requestsAssisted Pharmacist in managing drug and medical suppliesAssist Pharmacists in filling prescriptions by locating and dispensing orders Calculate drug dosages and prepare prescription labels for Pharmacist Closely monitor inventory levels and outdated products; improved filing system to ensure inventory record accuracy, using Microsoft ExcelCounselled clients on medication use and possible interactions Show less
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Education
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2006 - 2010
Punjab Technical University
Bachelor's degree, Pharmacy -
2010 - 2012
Punjab Technical University
Master's degree, Pharmacy
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