Parts Technician

• Jun 2022 - Present

Effectively use the company business system (Procede) and all other online programs (CAT, Cummins, Paragon, etc.) Maintains a positive attitude and solid work ethics · Acknowledge all customers as they arrive in the facility and serve them in a timely and efficient manner. Provides a high level of service to all of our customers, internal or external. Communicates well with and supports other dealership personnel and departments. · Fulfilling orders with on hand parts, processing orders from our PDC’s, other dealers or suppliers and notifying customers of any ETA updates or notifying them when parts arrive. · Replenishes assigned display areas, ensures pricing is accurate and keeping the area clean and organized for customers. · Participates in all training programs that are made available and attend all department meetings. · Process credit card and debit transactions as well as performing product return inspections and completing refunds and core credits. · Report any accidents or incidents that require attention immediately. · Other duties may be required. Show less

Heavy Duty Service Writer /Administrator

• Feb 2019 - Jul 2022

 Maintain Summit CRS. Start R/O’s, schedule pick-ups & vendor outside work.  Respond to customer inquiries regarding billing and scheduling. Greet customers at the location and assists customers via phone and e-mail.  Perform parts inventories and cycle counts, procurement, storage and billing.  Complete yard checks and/or safety inspections  Perform shop administrative processes and run reports as scheduled  Complete repair orders, fuel analysis, and all paperwork involved in daily office procedures  Data entry from CRS to QuickBooks.  Entry data to QuickBooks for revenue, cost and vendor invoices.  Prepares, issues, and sends out receipts, bills, policies, invoices, warranties, statements, and checks  Operates computer terminal to input and retrieve data  Opens & routes incoming mail, answers correspondence, and prepares outgoing mail.  Perform all the duties for account receivable/payable.  Process payments with vendors and customers  Other projects and tasks as assigned by supervisor Show less

Guest Services Supervisor

• Apr 2014 - Feb 2019

➢ Lead and supervise the Concierge/Room Service team to ensure they offer the best service, knowledge and assistance to guests.➢ Assist with any inquiries/plans or arrangements the guest intends to make during their stay.➢ Balance operational, administrative and Colleague needs and follow department policies, procedures and service standard.➢ Safe and smooth airport shuttle operation. ➢ Make recommendation in regards to room service.➢ Train staff regarding food and beverage items in the menu.➢ Train staff regarding delivering the room service order with quoted time Show less

Guest Service Agent

• Jul 2013 - Mar 2014

➢ Make dining and other reservations for patrons, and obtain tickets for events.➢ Provide information about local features such as shopping, dining, nightlife, and recreational destinations.➢ Make travel arrangements for sightseeing and other tours.➢ Receive, store, and deliver luggage and mail.➢ Perform office duties on a temporary basis when needed.➢ Pick up and deliver items, or run errands for guest.➢ Make knowledgeable, informed and articulate recommendations and suggestions regarding all menu items. ➢ Offer information on all menu items, beverage items and help guest with food and wine Pairings, advise guest with approximate time frame for preparation, delivery and answer any other general guest questions.➢ Monitor guest orders and ensure that all guest orders are delivered within the quoted time. Show less

Food And Beverage Attendant

• Sep 2012 - Jun 2013

Table set up, serving food and beverage, clearance Table set up, serving food and beverage, clearance

Food and Beverage Specialist

• Aug 2010 - Mar 2011