Experience

Affordable Medicare Solutions

• United States
• Insurance
• 1 - 100 Employee

• Assistant Agency Manager

  • Oct 2018 - Present

  •Manage and execute daily operational and administrative tasks including data entry, scheduling client appointments, and answering client phone calls. •Oversee the daily workload of associates, and delegate and assign tasks as needed. •Responsible for preparing, processing, and tracking insurance applications. •Assist as a back-up insurance agent during busy seasons. •Assist with operational tasks for the business including ordering supplies, running payroll, and tracking commission. Show less



Walmart

• United States
• Retail
• 700 & Above Employee

• E-Commerce Department Manager

  • Aug 2017 - Oct 2018

  •Supervised the day-to-day tasks for an e-commerce department.•Managed department associates by assigning duties, communicating goals, providing feedback and follow-up, monitoring performance, teaching and supporting company policies and procedures.•Handled daily reporting for my department with the goal of maintaining product availability and monitoring department performance.•Processed site-to-store shipments and ensured all orders were delivered to the customer accurately and on time.•Responded to customer feedback regarding our department's performance and provided resolutions. Show less

• Customer Service Manager

  • Oct 2016 - Aug 2017

  •Managed the daily operations of the department to ensure that customer expectations were met.•Supervised associates to ensure that daily tasks were completed accurately and in a timely manner.•Created resolutions, within company policy, to quickly address customer complaints.•Performed register audits throughout the day to monitor for shrink or theft.•Met with associates regularly to discuss performance and developed individualized training plans to address areas for growth.•Coached associates as needed for repeated performance or attendance issues. Show less



Von Maur

• United States
• Retail
• 700 & Above Employee

• Loss Prevention Associate

  • Jul 2016 - Oct 2016

  •Used both CCTV surveillance and physical surveillance to observe and apprehend shoplifters •Assisted law enforcement with investigating theft and/or fraud incidents. •Detained and interviewed shoplifters according to the company’s policy. •Wrote detailed reports of each incident pertaining to theft and/or fraud •Conducted weekly fitting room and stockroom audits to investigate clothing that was removed from the selling floor without proper reasoning. •Used both CCTV surveillance and physical surveillance to observe and apprehend shoplifters •Assisted law enforcement with investigating theft and/or fraud incidents. •Detained and interviewed shoplifters according to the company’s policy. •Wrote detailed reports of each incident pertaining to theft and/or fraud •Conducted weekly fitting room and stockroom audits to investigate clothing that was removed from the selling floor without proper reasoning.



Target

• United States
• Retail
• 700 & Above Employee

• Salesfloor-Softlines/Guest Service Team Lead

  • Feb 2015 - Jul 2016

  •Monitored team member performance metrics ensuring guest experience expectations were met.•Created resolutions, within company policy, to quickly address guest complaints.•Maximized daily sales in the department by ensuring merchandise was adequately stocked.•Installed promotional signing and accurately displayed products according to planogram.•Developed weekly plans and set team member schedules.•Performed annual reviews with each associate to discuss performance, growth, and goals.•Coached associates as needed for repeated performance or attendance issues. Show less

• Senior/Target Protection Specialist

  • Apr 2011 - Jan 2015

  •Performed daily reporting to identify shrink pertaining to theft and store operations.•Used surveillance equipment and physical surveillance to identify and apprehend shoplifters.•Gathered evidence to assist law enforcement in investigating incidents of theft and fraud. •Educated store associates on preventing inventory loss as a result of operational issues.