Experience

Vitran Logistics

• Canada
• Truck Transportation
• 1 - 100 Employee

• Rating Supervisor

  • Oct 2019 - Present

  • Lead 10 pricing coordinators in issuing quotes and completing PROs to all customers in Canada • Ensure all the transactions, shipments are completed end of the month • Resolving clients’ billing issues over the phone or email • Identify all the trips are closed end of the day and end of the month • Ensure all the quotes are issued correctly • Investigate on all the non-closed PROs end of the month • Develop efficient schedules, review performance and make adjustments to help ensure all rating and quotes are done effective manner • Coaches and mentors direct reports in effective problem solving, conflict resolution and other leadership skills • Support and assists direct reports to resolve performance issues and provide support for disciplinary action and follow-up • Training and team management through supportive training courses and continuous feedback Show less



Lyoness Canada Inc

• Toronto, Ontario, Canada

• Member Service Manager

  • Oct 2017 - Oct 2019

  • Hired and lead four, member service coordinators in solving client issues and proving support for all North American members • Project management and process improvements • Comfortable interacting with individuals at all levels of the corporation and external stakeholders • Ensure companywide KPIs are met monthly and presenting results during weekly manager meetings • Developed reports and presentations for in-development products • Provide strategic advice during manager and director meetings to resolve key business issues • Troubleshoot inhouse CRM for the Americas • Quality checks screening for Canadian and US employees that have direct contact to clients • Training and team management through supportive training courses and continuous feedback • Organize employees schedules, and generate employees tracking monthly report • Manage all phases of recruitment, including job description, interviews, compensation negotiation, and training and development Show less



Lyoness Canada Inc.

• Logistics Coordinator

  • Mar 2015 - Oct 2017

  • Promoted from Member Service Assistant Manager to Member Service Assistant Manager June 17, 2019• • Responded to all inquiries related to shipments for clients• Produce sales reports on physical gift cards every month• Track, process orders, create purchase orders and receipts related to physical gift cards• Coordinated with accounting department on order payments• Created purchase orders and purchase receipts in Navision• Processed and organized over 100 daily orders, through GCPOS, Easyshop, and ad hoc orders• Managed and maintained inventory• Liaison with different departments within the company to facilitate shipments and payments• Assist in tracking shipments and keep up to date records• Purchased office supply, gift cards, and event products Show less

• Senior Customer Service Representative

  • Nov 2012 - Mar 2015

  • Responding to all internal/external customer inquiries by phone, email and fax in professional and efficient way• Processing all incoming orders/gratis requests accurately for all divisions via phone, fax, email and walk-in customers• Set up / maintain new accounts• Follow up payments with accounting department and clients• Reception and administration duties



Amico Group of Companies

• Canada
• Medical Equipment Manufacturing
• 400 - 500 Employee

• Logistic Assistance

  • Jul 2011 - Jul 2012

  • Issuing invoices and payments on behalf of accounting department • Arrange Shipping schedule with supplies, shipping company and receiver department • Confirm all the order details with suppliers/receivers and assembling department over the phone or by email • Update order information on the invoices for accounting department to arrange payments, and follow up payment with clients on behalf of accounting term • Matching and confirming invoices and payment • Communicating with supplier/QA department to ensure the quality/quantity of the products • Audit inventory on monthly basic and forecast products trend • Responsible for placing orders Show less



Bell

• Canada
• Telecommunications
• 700 & Above Employee

• Customer Service Representative

  • Apr 2008 - Jul 2011

  • Answered customer phone calls in a professional manner • Handled 30 to 40 calls daily and must complete each call within 5 minutes • Handled inbound or call back customer as needed • Analyzed customer needs and solved billing or technical issues in customers native language • Actively promote company’s products and services • Utilize company’s inhouse CRM software with Microsoft Office to offer customers the best service possible • Proud to be one of the first twenty employees to pass IMPAT training (Customer service training) • Schedule return or exchange product for customer • Schedule service call or installation date for customers Show less



Homelife Realty Inc

• Toronto, Ontario, Canada

• Office Administrator

  • Jan 2007 - Mar 2008

  • Primary contact for all incoming and outgoing correspondence. These include emails, faxes, calls, courier mail, and in person meetings • Managed office orders including office supplies, and catering • Conference room management, and recorded minutes • Handled highly sensitive and confidential documents and situations • Responsible for reception duties and other duties required of by staff within the deadlines • Managed over 10 agent calendars at any point in time during my tenue Show less



Taipan Tours

• Thornhill, Ontario, Canada

• Travel Agent

  • Jun 2007 - Jan 2008



East Side Marios Restaurant

• Canada
• Restaurants
• 200 - 300 Employee

• Manager

  • Feb 2005 - Jun 2007