Experience

Pathstream

• United States
• Professional Training and Coaching
• 1 - 100 Employee

• Senior Enrollment Advisor

  • Oct 2022 - Present

  -Manage daily contact with new and existing B2B and B2C prospective students with limited supervision-Test new messaging and outreach strategies to improve business processes -Contribute to Pathstream’s user research efforts to reach company goals -Demonstrate strong communication and collaboration across teams at Pathstream-Student Success Coaching and retention efforts as needed

• Enrollment Advisor

  • May 2021 - Oct 2022

  - Manage a daily pipeline of contact with new and existing prospective students- Document learnings from calls and share learner insights with company to improve practices- Test new messaging and outreach strategies- Contribute to Pathstream’s user research efforts- Utilize CRM systems to manage student information, student leads and student follow up tasks- B2C Sales, talk directly to prospective students interested in educational programs to help address their questions and provide resources to support the enrollment process Show less



University of San Diego

• United States
• Higher Education
• 700 & Above Employee

• Program Coordinator for Professional and Public Programs, Professional and Continuing Education

  • Oct 2018 - May 2021

  •Coordinates the instructor application, approval, and hiring documentation •Initiates projects in managing instructor contracts, instructor scheduling and instructor payments for biweekly payroll•Provides instructor training in student information systems for rolls and rosters, in learning management systems and electronic document distribution systems•Manages Project Management Certificate, Nonprofit Management Certificate and Pathstream Partnership/Certificates within the Business Programs portfolio•Coordinates the course approval process and documentation, course development and course scheduling •Serves as a support to students in the Business programs, advising on schedules and providing information and resources •Responds to all inquiries (telephone, Internet, email, walk-in) with courtesy, tact and patience •Follows university policy in communicating and resolving student and instructor issues•Takes ownership of the support issue and exhausts all avenues to properly respond to student and instructor requests and communicate with PCE and the university as needed•Tracks expenses and keeps program costs within budget limits•Maintains files for every course including instructor contracts, facilities, course evaluations, and student feedback•Supports marketing and advertising efforts as needed for course and certificate campaigns •Works with Instructional Designers and Technologists to support course quality assurance•Reviews critical project timelines and reports process to the Director•Maintain and grow relationships with Third Party vendors and partnerships in Business programs •Creates and maintains a job manual with information on all programs, processes, and timelines within the portfolio•High efficiency, accuracy, and completeness when using data systems (Destiny) and online learning platforms (Blackboard) Show less

• Program Assistant, Division of Professional and Continuing Education

  • Feb 2018 - Oct 2018

  Enrollment and Student Services



Glendora Employment Agency, Inc.

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Staffing Coordinator

  • Jul 2015 - Dec 2017

  •Completed I-9 verifications using E-Verify; maintained and distributed payroll paperwork for new hires •Coordinated all front desk duties; greeting customers, answering and transferring client/customer phone calls • Scheduled and followed up with candidate application and typing certificate appointments • Created job descriptions on for current job orders; edited and maintained job postings on company website • Reviewed 100+ resumes daily from popular recruiting websites such as Indeed.com, Zip Recruiter, Monster.com and university job boards. • Effectively recruited, selected and contacted potential candidates for hire • Conducted multiple phone interviews and in person interviews with potential candidates daily; documenting detailed candidate information • Provided resume building and editing help for entry level candidates • Accurately entered in candidate applications and personal information data into COATS staffing and applicant tracking software • Coordinated candidate interviews and new hires directly communicating with clients • Performed general administrative duties as needed such as filing, spreadsheets, preparing invoices and auditing time cards for payroll Show less



Claremont After-School Programs- Nonprofit

• Recreation Leader

  • Sep 2014 - May 2015

  • Independently designed and implemented recreation curriculum for elementary students grades K-3 in a nonprofit environment. • Supervised large groups of students under a fast paced schedule to ensure the program’s needs were met. • Engaged students with low-income and diverse backgrounds in inclusive, creative, and outdoor activities. • Cultivated an environment of positive relationships with students and volunteer tutors to encourage students to be proficient in their education. • Independently designed and implemented recreation curriculum for elementary students grades K-3 in a nonprofit environment. • Supervised large groups of students under a fast paced schedule to ensure the program’s needs were met. • Engaged students with low-income and diverse backgrounds in inclusive, creative, and outdoor activities. • Cultivated an environment of positive relationships with students and volunteer tutors to encourage students to be proficient in their education.