Experience

CAN Capital

• United States
• Financial Services
• 100 - 200 Employee

• Vice President Information Technology

  • Feb 2023 - Present

  Georgia, United States FinTech

• Director of Information Technology

  • Feb 2021 - Feb 2023

  Kennesaw, Georgia, United States

• Director Enterprise Application Support

  • Mar 2019 - Feb 2021

  Kennesaw, Georgia

• Manager, Production & Application Support

  • Apr 2016 - Mar 2019

  Kennesaw GA • Designed, implemented and managed change control process for all environments for the company’s largest, multi-million dollar project that integrated OCR technology, decisioning engine, and third party apps to create a seamless experience for prospective customers. Ground-breaking technology in this space. • Manage and host daily CAB for projects and weekly change advisory board (CAB) meetings to discuss and vote on change requests across all environments and all applications… Show more • Designed, implemented and managed change control process for all environments for the company’s largest, multi-million dollar project that integrated OCR technology, decisioning engine, and third party apps to create a seamless experience for prospective customers. Ground-breaking technology in this space. • Manage and host daily CAB for projects and weekly change advisory board (CAB) meetings to discuss and vote on change requests across all environments and all applications supported. • Manage and review change request templates, requests, and change calendar. • ServiceNow Express Admin and played an integral role during design and implementation for entire production instance. Designed approval flows, workflows, change management module. • Authored documentation, policies and procedures for Problem Management, Production Support, Root Cause Analysis (RCA), ServiceNow training materials, and maintained vendor information and general documentation on company SharePoint site. Prepared audit documentation when needed for quarterly and annual audits. • Solely responsible for enterprise-wide root cause analysis (RCA), authored RCA process, templates and policies, and hosted meetings for process improvement. • Production support management: hosted daily meetings to discuss enterprise-wide issues, documented and tracked all issues, reporting and problem management in ServiceNow. Notified and escalated issues accordingly to Execs, engaged teams until issue resolution. • Created daily, weekly, monthly, and quarterly reports for enterprise-wide issues, production and tech support KPIs, and functional review for Execs. • Relationship management and liaison b/t business and IT. Hosted meetings with Ops and business stakeholders to discuss business priorities, outstanding items and project updates. Reports sent to stakeholders and Execs. Served as POC in IT for the business. Facilitated business process discussion and ownership, identified POCs for escalation with vendors.



Engel & Völkers

• Germany
• Real Estate
• 700 & Above Employee

• Real Estate Advisor, REALTOR®

  • 2016 - Aug 2019

  Greater Atlanta Area Real estate agent and National Association of REALTORS (NAR) member.



Axiall, a Westlake Company

• United States
• Chemical Manufacturing
• 700 & Above Employee

• Lead Quality Assurance & Control Specialist for multi-million dollar SAP integration project

  • Apr 2015 - Apr 2016

  Atlanta, GA • Tested and maintained quality metrics on over 100 Business Intelligence (BI) reports, dashboards and drill down solutions for data quality and reporting accuracy. • Facilitated business requirements defining 73+ reports and dashboards across executive, sales, marketing, production, accounting and supply chain management, led their refinement, and created functional specifications leading Axiall’s first SAP installation consolidating 13 ERP systems. • Delivered 73+ complex report… Show more • Tested and maintained quality metrics on over 100 Business Intelligence (BI) reports, dashboards and drill down solutions for data quality and reporting accuracy. • Facilitated business requirements defining 73+ reports and dashboards across executive, sales, marketing, production, accounting and supply chain management, led their refinement, and created functional specifications leading Axiall’s first SAP installation consolidating 13 ERP systems. • Delivered 73+ complex report structures, dashboards and drill-down decision artifacts utilizing IBM Cognos, Workspace Advanced, SAP Business Intelligence: Business Objects, Lumira, WEBi, and Design Studio. • Managed and delegated tasks to other individuals on my team to deliver reports on time, on budget, in a 12- month development sprint. • Compared data quality and flow via SQL scripts, data dumps, pivot tables, Bex queries, etc. • Designed, developed, and maintained Axiall’s new Business Intelligence Portal for single access point of reports company wide. SharePoint admin; security access setup, control, and admin, environment configuration, promotions, and testing. • Created and implemented a user enrollment process for BI portal to enroll employees company wide. Enrollment applied to user access and trainees. • Maintained the BI Portal, adding reports, testing, promotions, user support, develop content, etc. • Created training materials, job aids, and documentation. Customized per functional area. • Created 5 separate training courses and taught their corresponding classes of 50 - 100 attendees. • Defined requirements, gaps, and proposed solutions to satisfy functional requirements. • Verified the report/ product to be delivered aligned with the functional specs/ requirements. Show less



HEALTHCAREfirst

• United States
• Business Consulting and Services
• 100 - 200 Employee

• Quality Assurance & Quality Control Engineer

  • Mar 2013 - Jul 2015

  Atlanta, GA • Project Team Leader/ Manager for Homecare and Hospice software in an Agile environment. • Successful implementation and integration of Agile methodologies (company previously waterfall). • Design, develop and implement quality assurance processes and methods to test software application releases and new client deployments for healthcare software. • HIPPA and CMS compliance/ regulatory changes are a top priority. Created clinical simulations with patient data for testing… Show more • Project Team Leader/ Manager for Homecare and Hospice software in an Agile environment. • Successful implementation and integration of Agile methodologies (company previously waterfall). • Design, develop and implement quality assurance processes and methods to test software application releases and new client deployments for healthcare software. • HIPPA and CMS compliance/ regulatory changes are a top priority. Created clinical simulations with patient data for testing purposes. • Develop and coordinate test plans, thereby ensuring plans are complete and validate testing. • Developed processes to ensure that new functionality is correctly implemented, known bugs are fixed, and regression testing is performed. • Exceeded goals and met delivery deadlines. Responsible for reporting weekly team accomplishments and impediments to client. Reported directly to client and held discussions with client on a daily basis. • Developed content for all guidelines, manuals, and expectations for the entire project and testing team. • Manual and Automation testing runs for sprints to test software for new releases. Regression and black box testing. Show less



Tandem R.E./ Keller Williams

• REALTOR® and President of Sales, Tandem R.E.

  • Oct 2013 - Dec 2014

  Roswell, GA • Co-Founder, President of Sales • Responsible for over $1.6 Million in sales our first year. • Luxury Real Estate Sales. • Negotiations and consultations with buyers, sellers, and investors. • Created marketing materials and concepts to promote our real estate business. • Executed contracts and all paperwork from contract to closing. • Maintained all listings, weekly reports to sellers, market research. • Responsible for bringing in buyer clients and customer service/… Show more • Co-Founder, President of Sales • Responsible for over $1.6 Million in sales our first year. • Luxury Real Estate Sales. • Negotiations and consultations with buyers, sellers, and investors. • Created marketing materials and concepts to promote our real estate business. • Executed contracts and all paperwork from contract to closing. • Maintained all listings, weekly reports to sellers, market research. • Responsible for bringing in buyer clients and customer service/ relations, the majority of our business. Show less



The Cheesecake Factory

• United States
• Restaurants
• 700 & Above Employee

• Bartender/ Server/ Designated Trainer

  • Apr 2009 - May 2014

  (D.T.) – chosen by management, trained and certified new hire servers and bartenders. Managed daily prep and inventory, met and exceeded projected sales. Developed second nature multi-tasking skills, resolved guest complaints, and reinforced conflict management, communication, and organizational skills.



GYN & Fertility Specialists - St. Joseph's Hospital

• Sole Statistical Analyst & Research Coordinator

  • Jun 2012 - Nov 2012

  Atlanta, GA • Research responsibilities are all-inclusive and comprehensive. • Implementation and integration of initial study design, research protocol, variable selection, data collection and development, variable inclusion/exclusion criteria, and variable coding/re-coding. Systematic analysis of data collected, using SAS. • Complete abstract and manuscript preparation of the research study. Submission of abstract and manuscript to be published in peer-reviewed journals. • Gynecological and… Show more • Research responsibilities are all-inclusive and comprehensive. • Implementation and integration of initial study design, research protocol, variable selection, data collection and development, variable inclusion/exclusion criteria, and variable coding/re-coding. Systematic analysis of data collected, using SAS. • Complete abstract and manuscript preparation of the research study. Submission of abstract and manuscript to be published in peer-reviewed journals. • Gynecological and fertility disorders and diseases research. • Expanded my knowledge of surgical terminology, medical abbreviations and jargon. • Experience in a clinical setting communicating with patients and collecting data through patient charts, medical records, and patient surveys. • Created abstract posters for presentation at medical conferences, one of which was presented in Paris, France. Show less



Provino’s Italian Restaurant

• Waitress/ Server

  • May 2005 - Apr 2009

  Developed excellent communication and conflict management skills, as well as great customer service and organizational skills.



Woodstock Family & Sports Chiropractic

• Sole Administrator/Personal Assistant

  • May 2004 - Aug 2004

  Submitted and maintained insurance claims, scheduled appointments, updated and maintained patient files, answered phones. Performed ultrasound therapy and ear candling on patients. Broadened computer knowledge with Excel, Power Point, Word, and Outlook.



Preston Ridge Pediatrics

• Intern Secretary/Assistant

  • May 2002 - Aug 2002

  Scheduled appointments, maintained and updated patient files and insurance, check in/out of patients, and answered phones. Performed hearing and vision screenings on patients. Summer internship allowed me to develop communication skills with patients one on one in a clinical setting, as well as confirm my passion for medicine at a young age.