Senior Project Operations Associate, Salesforce Administrator

• Nov 2019 - Present

Project Operations Associate

• Aug 2018 - Nov 2019

Client Services Specialist

• May 2017 - Aug 2018

Triage client information security inquiriesFacilitate calls between SMEs and clients to answer the client’s infosec questionsSource client inquiries to the appropriate subject matter expert to ensure successful and informative callsAssist in onboarding new clients and guiding them in IANS product usageCollaborate with Account Managers to drive client usage Develop new reports to gain insight on Ask an Expert success, usage, and areas for improvementMaintain an active database of SME’s areas of expertise and identify gaps in our faculty baseProduce faculty payment reports each pay periodIdentify potential new faculty members

Business Operations Analyst

• May 2016 - May 2017

Implement new business continuity planning software and processes for over 20 international officesManage continuity planning activities for office locations Maintain and track insurance policy information and upcoming expiration datesAssist in new office lease researchProvide departmental help on day to day activitiesCreate end user guides and training materials on how to use the new planning systemSupport the maintenance of reporting and transversal documents on the corporate intranet site, NGAM LibraryDevelop new processes for tracking insurance, vendor, and contract updates

Software Implementation Consultant

• Jun 2014 - Oct 2015

Design budgeting input templates with clients to meet their cycle needsAssist in training new admins and end users in the submission process for formsCreate project wide design requirement documentsMaintain and update end user training guides Build and edit database relationships and hierarchy Improve budgeting and forecasting processes for clientsIndustries: - Healthcare - Manufacturing - Government

Graduate Programs Intern

• Jan 2014 - May 2014

Assist program directors in day to day activitiesCompile and analyze exit surveys for two year and part time MBA studentsOversee front desk and help students with academic questionsAnswer phones and assist with callers needs

First Call Intern

• Jun 2013 - Aug 2013

Octagon First Call is the Celebrity Acquisition and Engagement division of Octagon Sports and Entertainment marketing. As a member of the Octagon Experience program I had to complete two projects with members from other offices. The first project was 2 case studies on Octagon Clients and the second project, which is currently ongoing, is a marketing analysis and activation plan for another one of Octagon's Clients. Most of the work I am doing here is confidential. Research and write short synopses of celebrities geared to the client's needs. Create presentation decks personalized for clients.Provide in depth research for upcoming activations.Create lists of other comparable options for clients.

Boston Bruins Foundation Intern

• Aug 2012 - Jan 2013

Assist Foundation staff with daily activities and responsibilities.Review and respond to donation requests, grant applications, local charity events.Contributed in organizing and conducting Boston Bruins Foundation events such as the Boston Bruins Golf Tournament, Boston Marathon Team, and the Wine Tastings.Manage Boston Bruins databases, including ones related to events, grants, and donations

Graduate Programs and Student Affairs Intern

• May 2012 - Jan 2013

Assisted the Masters and MBA program directors with daily activitiesCreated welcome packets for incoming students for 3 orientationsAnalyzed 180 student survey responsesCreated a list of MBA student case competitions and conferences

Chief Financial Officer

• Nov 2010 - May 2011

Performed and recorded all financial and accounting data for the student-run company.Created financial statements and spreadsheets for journal entries.Managed a team and passed an audit.