Experience

Newtech Dental Laboratories, Inc.

• Medical Equipment Manufacturing
• 1 - 100 Employee

• Office Manager

  • Jan 2016 - Present

  Oversee daily office operations, control inventory and office supply purchases, and manage staff schedules.• Negotiate vendor wholesale billing and marketing pricing, resulting in reduced company expenses• Strengthen positive vendor relations while assessing vendor products• Successfully develop departmental goals, objectives, standards of performance and policies / procedures• Develop and implement company policies, standard operating procedures and employee handbooks• Create training orientations and train new hires on dental lab program and data entry software



Express Scripts

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Order Entry Technician

  • Sep 2014 - Present

  ► Directly manage a variety of administrative and operational functions within a fast-paced environment with a focus on increasing efficiency and productivity ► Ensure all order and customer data is entered correctly, adhere to all standard operating procedures, and provide superior customer service to both new and existing customers► Oversee the intake of patient enrollment forms, review and correct any errors in customer account data, and document customer communication within a complex database system★ Recognized for exceeded 45,000 orders without error and awarded for achieving a 130% efficiency rate★



Headquarters Hair Salon

• Receptionist

  • Mar 2011 - Sep 2014

  ► Facilitated a variety of administrative tasks within the organization which included answering inbound calls and addressing client inquiries► Scheduled appointments regularly based on individual hairdresser schedules, trained new staff members, and updated inventory levels/pricing on a weekly basis ► Facilitated a variety of administrative tasks within the organization which included answering inbound calls and addressing client inquiries► Scheduled appointments regularly based on individual hairdresser schedules, trained new staff members, and updated inventory levels/pricing on a weekly basis



LA Fitness

• United States
• Wellness and Fitness Services
• 700 & Above Employee

• Operations Manager/Member Services Manager

  • Dec 2010 - Jan 2013

  ► Successfully managed all daily operations within a high-stress environment with a focus on ensuring all clients were provided with an exceptional experience► Hired, trained, and supervised all staff members, provided individualized coaching, and negotiated contracts for nationwide training accounts► Performed weekly club inspections and audits to ensure high quality levels, oversaw all payroll and supply budgets, and handled all scheduling ► Ensured all organizational best practices were adhered to, handled the scheduling of equipment maintenance, and diffused difficult customer situations as needed► Maintain a positive rapport with Regional Management, played a lead role in several large-scale projects, and performed inventory of all equipment and supplies

• Facility Support Manager

  • Feb 2012 - Oct 2012

  ► Managed all daily maintenance and facilities related tasks which included overseeing pool repairs, equipment maintenance, and staff training► Monitored the equipment and maintenance status of over 115 gyms with a focus on ensuring that all state/local safety guidelines were adhered to► Developed employee schedules, worked closely with vendors, and oversaw all daily gym operations in the absence of the Operations Manager



RITE AID

• Retail
• 700 & Above Employee

• Store Manager

  • Mar 2003 - Dec 2008

  ► Led all day-to-day operations within a fast-paced retail store which included overseeing staff members, implementing sales/business development strategies, and handling customer service issues► Played an integral role in the development of the store budget, oversaw the opening/closing procedures to ensure they were completed correctly, and created monthly financial reports (P&L, Sales, Labor, etc.…) ► Scheduled all staff members with a concentration on meeting staffing demand needs within the store, interviewed and trained new employees, and developed individualized career development plans for staff► Monitored all regulatory compliance levels within the store, handled inventory management tasks, and ensured positive relationships were maintained with all vendors► Oversaw large-scale projects and sales promotions, handled merchandising related functions, and managed the set-up/display of product marketing materials