Experience

Kenny Flowers

• United States
• Retail Apparel and Fashion
• 1 - 100 Employee

• Customer Success Manager

  • Mar 2023 - Present

• Customer Success Associate

  • Sep 2021 - Mar 2023



Florida Atlantic University

• United States
• Higher Education
• 700 & Above Employee

• Admissions Counselor

  • Feb 2020 - Sep 2021

  • Utilize Salesforce (CRM) to track recruitment numbers, suspect and prospect information, and manage open cases • Create qualitative review sheet each week for both FTIC and Transfer applicants in order to review each student for admission consideration • Run dashboards three times per week in order to ensure admissions letters and packets go out correctly and frequently. Also maintain the master admissions list to make sure of accurate tracking of students • Use the dashboard to run call lists and help place weekly phone calls to students in 3 different territories to help create and maintain a line of contact with students and their families • Help lead campus tours and meet with families after the tours to answer any questions they may have • Host weekly virtual information sessions via Zoom and Instagram Live for students to learn more about the Jupiter campus of FAU • Use Banner to view student information, add admission attributes, and complete all change of majors for incoming students • Keep a professional and open line of communication with students and families through e-mail, phone calls, text messages, and being available daily for virtual one-on-one meetings via Zoom • Able to succeed in a virtual setting while helping streamline processes to fit a virtual environment including daily communication with the admissions team and directors • Help plan and implement various events both in person and virtually including Open Houses, Admitted Student Days, and Scholars Day • Attend college fairs and high school visits throughout Florida and maintain a close relationship with high school counselors • Oversee all social media accounts, create quality content, and respond to questions in a timely manor • Work closely with Student Ambassadors to oversee training for Ambassadors to give campus tours and assist with events. Also collaborate with them to aid in virtual sessions such as Instagram Live sessions Show less



Houston Methodist

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Human Resources Specialist

  • Jul 2019 - Nov 2019

  • Assist with onboarding of new hires• Manage the accuracy and compliance of data within the HRIS (Management Toolbox). Reviews data entered, verifies required supporting documents are in receipt by HR. Responds to questions from managers related to the proper use of HRIS• Prepare new hire packets and information for New Employee Orientation• Manage recruitment schedules and regulate the daily interview process• Utilize ATS to assist in the full life-cycle recruitment process• Responds to manager and staff questions related to HR policies and procedures, benefits, leaves of absence, Payroll. Works with appropriate corporate departments to resolve issues. Ensures all required paperwork is completed as needed• Assist in transportation requests from employees. Utilize LAZ and METRO databases to update and manage parking requests accurately and quickly• Utilize excellent written and oral communication to all current employees in regards to employee relations, the recruitment process, and onboarding of new hires• Process FMLA, short term disability, and long term disability information and paperwork• Performs paperwork completion to include I-9's, and clearance of all new hires to include reviews and audit of all paperwork to ensure complete and in full-compliance with regulatory agencies and TMHS policies and procedures• Assist recruiters in helping build a pipeline for new applicants, aid in prescreening phone interviews, and assist in transitioning recruits into new hires and begin the process of onboarding• Manage daily schedule of all recruiters, generalists, and coordinators in order to best assist all where needed• Manages personnel files and required documents associated with employee status changes, annual evaluations and competencies, to ensure complete and in compliance with policies and various regulatory agencies• Process all employee records, medical records, and payroll information accurately and update database for file control Show less

• Volunteer Recruitment & On Boarding Coordinator

  • Jan 2017 - Aug 2019

  • Maintain compliance of all active volunteers—monitoring current safety training, vaccines, and preventative tests• Review and select qualified applications to build a pipeline to ensure all departments are fully staffed• Keep in touch with potential volunteers throughout the processes to build and maintain a relationship and answer any questions throughout the process• Aid in planning and participate in events to increase annual number of volunteers• Conduct all phone screenings for all potential volunteers• Schedule all necessary appointments to complete the on boarding process• Oversee and act as point of contact for all volunteers throughout the on boarding process• Create and establish the Houston Methodist Hospital Volunteer Committee through creating bylaws, policies, and procedures to be used in the committee• Member of the Main 100 Executive Internship Committee which includes aiding in conducting interviews, reviewing applications, on boarding interns, conducting orientation, and maintaining intern hours throughout the summer• Plan and host quality and meaningful events for volunteers to highlight the successes of the program• Ensure all hours are accounted monthly • Collaborate daily to ensure there is coverage where needed, and maintain good relationships with mentors and departments• Meet monthly metrics and goals for recruitment and on boarding Show less



Sylvan Learning Centers

• United States
• Education Management
• 400 - 500 Employee

• Director of Education

  • Jul 2015 - Nov 2016

  • Participate in job fairs to recruit teachers • Utilize hiring sources to build pipeline of new teachers and staff in the center and conduct phone screens as needed • Aid in interviewing prospective candidates • Conduct comprehensive learning assessments and formulate individualized learning plans for students to support their achievement support their achievement • Directly convey concerns with parents to develop resolutions and learning strategies, and identify initiatives that will help students succeed • Update parents and attend to all concerns through regular conferences within a child's program. • Demonstrate excellent skills in leading a staff of over 15, comprised of teachers, center assistants, and teaching assistants • Conduct yearly staff training and evaluations • Enhance revenue and overall performance of center • Meet monthly metrics and goals for center revenue Center Instructor • Arrive promptly and prepared to each session with students • Teach up to 3 students at a time per session from pre-k to 12th grade in a variety of subjects • Ensure a safe, quiet, and positive learning environment for each student • Keep each student on track for the session, answer questions if needed, and provide support and teaching for the subject being taught Show less


Texas A&M University
• United States
• Higher Education
• 700 & Above Employee
• Triage

  • Apr 2014 - Dec 2014

Behind the Bash Catering & Events
• Childcare Coordinator/ Events Assistant

  • Jul 2010 - Jan 2013