Experience

ArcLight Information Technology, LLC

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• IT Resource Coordinator

  • Mar 2022 - Present

  The first-line contact for every client, providing excellent customer service through service tickets, email, phone lines, and Slack. Keeps track of all service tickets on the board, judges priority and assigns the proper technician as necessary. Stays in touch with every client throughout the process, updating them as needed. Provides basic IT troubleshooting for clients for Windows and Mac users, common printer issues, and any issues with products such as Adobe, Microsoft Word, Outlook, Gmail, etc. In depth usage and professional training of Connectwise, Sentinel, and IT Glue. Organizes and updates inventory sheets, including the physical office. Works closely with the Sales Department for any outgoing or incoming orders. Keeps all client information safe through the necessary precautions and processes within the company standards. Show less



Abbot Public Library

• United States

• Library Technician

  • Oct 2021 - Jul 2022

  Carefully reviews librarians' orders for library materials and submits them to vendors. Processes and logs payments and funds. Processes these materials when they come in, entering them into the catalogue as needed. Return unwanted or extra material when necessary. Provides technical support throughout the library, including troubleshooting computers and software for the office and patrons. Customer service is a first priority; answers patron's concerns via phone, email, ticketed systems. Show less



Salem State University

• United States
• Higher Education
• 700 & Above Employee

• Library Supervisor

  • Aug 2019 - Oct 2021

  Responsible for supervising student workers and overseeing their day-to-day duties. Maintaining sensitive information for all patrons, processing fines and payment. Running the circulation desk as needed, processing incoming and outgoing materials using Evergreen/Noble and ILLiad interfaces. Responsible for reinforcing Library policies. Answers patron concerns (mostly technical) through a ticketed system. Responsible for supervising student workers and overseeing their day-to-day duties. Maintaining sensitive information for all patrons, processing fines and payment. Running the circulation desk as needed, processing incoming and outgoing materials using Evergreen/Noble and ILLiad interfaces. Responsible for reinforcing Library policies. Answers patron concerns (mostly technical) through a ticketed system.



Peabody Institute Library

• United States
• Libraries
• 1 - 100 Employee

• Library Assistant

  • Jan 2020 - May 2021

  Accurately performs all aspects of library circulation work such as patron registration, material check-in and check-out, receiving and processing fines, and placing holds. Fills requests for ILL materials on comcat Correct spelling to tomcat? , worldshare, etc. Provides Readers Advisory and technical assistance, answers phones and calls patrons for reminders. Shares a reference desk with other staff performing research and directing patrons as needed. Assists with planning and execution of library programs/events. Show less



Harvard University

• United States
• Higher Education
• 1 - 100 Employee

• Multimedia Technician

  • Jun 2019 - Dec 2019

  Provides customer service support, first line walk in and phone support. Provides A/V support for FAS classes throughout Harvard campus, speech reinforcement, PowerPoint presentations, video projection, and audio playback. Also troubleshoots office equipment such as printers, computers, software, etc. Provides customer service support, first line walk in and phone support. Provides A/V support for FAS classes throughout Harvard campus, speech reinforcement, PowerPoint presentations, video projection, and audio playback. Also troubleshoots office equipment such as printers, computers, software, etc.



Punch Brook Games

• Game Design Intern

  • Jan 2019 - May 2019

  – Responsible for collaborating with student interns with a goal of the creation of a finished professional game. – Developed and maintained art assets as well as assisting with the marketing of the product. – Responsible for collaborating with student interns with a goal of the creation of a finished professional game. – Developed and maintained art assets as well as assisting with the marketing of the product.



Fitchburg State University

• United States
• Higher Education
• 400 - 500 Employee

• Library Assistant

  • Jan 2017 - May 2019

  – Responsible for processing incoming and outgoing materials using an automated circulation system. – Provided service to patrons as well as maintenance of patron records. – Maintained the organizational integrity of the library’s physical collections by appropriately shelving materials using a classification system. – Responsible for processing incoming and outgoing materials using an automated circulation system. – Provided service to patrons as well as maintenance of patron records. – Maintained the organizational integrity of the library’s physical collections by appropriately shelving materials using a classification system.



PetSmart

• United States
• Retail
• 700 & Above Employee

• Sales Associate

  • Nov 2014 - Jan 2019

  – Responsible for providing frontline customer service and cashiering. – Successfully organizing and leading creative and informational family-friendly events with the goal of sales in mind. – Responsible for providing frontline customer service and cashiering. – Successfully organizing and leading creative and informational family-friendly events with the goal of sales in mind.