Experience

Department of Mines, Industry Regulation and Safety, Western Australia

• Australia
• Government Administration
• 700 & Above Employee

• Knowledge Management Content Officer

  • Jun 2023 - Present

  Cannington, Western Australia, Australia In this role, responsibilities include crafting and maintaining accurate information within knowledge management tools, reports, and documents, collaborating with internal stakeholders to ensure information precision and alignment with customer service needs. Enforcing content standards during the publication process and contributing to the development of instructional materials are integral aspects. Prioritising safety, adhering to corporate policies, and carrying out additional duties… Show more In this role, responsibilities include crafting and maintaining accurate information within knowledge management tools, reports, and documents, collaborating with internal stakeholders to ensure information precision and alignment with customer service needs. Enforcing content standards during the publication process and contributing to the development of instructional materials are integral aspects. Prioritising safety, adhering to corporate policies, and carrying out additional duties diligently characterise the approach. The role involves delivering frontline customer service, adapting to changing client needs, and abiding by the Code of Conduct with professionalism and integrity. The ability to research, analyse, and formulate evidence-based recommendations is an essential skill set. Show less



DMIRS

• Germany

• Senior Customer Contact Officer

  • Dec 2021 - Present

  Perth, Western Australia, Australia This role entails delivering high-quality, timely services within a challenging team environment, ensuring precise recording of call information, and providing training and guidance for team members to enhance governance and legislation knowledge. The responsibility extends to contributing to the maintenance of Contact Centre reference materials and collating/analysing statistical data for reporting. The role involves offering consistent and accurate customer information across various… Show more This role entails delivering high-quality, timely services within a challenging team environment, ensuring precise recording of call information, and providing training and guidance for team members to enhance governance and legislation knowledge. The responsibility extends to contributing to the maintenance of Contact Centre reference materials and collating/analysing statistical data for reporting. The role involves offering consistent and accurate customer information across various communication channels, applying legislation, policies, and guidelines to address complex inquiries, and playing a part in achieving corporate objectives through professional stakeholder interactions. Ethical standards, safety protocols, and adaptability to additional duties are integral. The role showcases problem-solving skills, the interpretation and application of policies, guidelines, and legislation, efficient use of technology for information retrieval, and adherence to the Code of Conduct with integrity, always aiming to achieve objectives and ensure task completion while effectively adapting to changing client needs and collaborating with team members and external stakeholders. Show less



CeeVee Business Services

• Owner

  • 2005 - Present

  Perth, Western Australia, Australia Offering comprehensive recruitment solutions and content creation services to small and medium-sized businesses. Our services include producing internal policy and procedure documents, advertising materials, training resources, and ghost-written business articles and blogs. We understand the importance of maintaining brand recognition, and therefore, we tailor marketing and internal documents to enhance our clients' brand identity. Our team of independent contractors are closely… Show more Offering comprehensive recruitment solutions and content creation services to small and medium-sized businesses. Our services include producing internal policy and procedure documents, advertising materials, training resources, and ghost-written business articles and blogs. We understand the importance of maintaining brand recognition, and therefore, we tailor marketing and internal documents to enhance our clients' brand identity. Our team of independent contractors are closely supervised and held to high service standards to ensure consistent quality work. We are dedicated to fostering strong client relationships, which has resulted in a loyal client base with repeat business and referrals. We utilise a range of candidate sourcing methods, including traditional and modern approaches such as job boards, social media, and networking events, to identify top talent for our clients. Our collaborative approach ensures the smooth coordination of day-to-day activities, making valuable contributions to policy and procedure reviews, and effectively meeting client needs. Show less