People and Culture Business Partner

• Sep 2021 - Present

People and Culture Advisor

• Apr 2021 - Sep 2021

Co-Chair White Ribbon Committee

People and Culture Coordinator

• Feb 2018 - Mar 2021

Confidence and Career Coach

• Jun 2020 - Present

HR Coordinator

• Feb 2018 - Jun 2019

Recruitment Consultant

• Nov 2017 - Jan 2018

HR Co-ordinator acting as HR Manager

• Apr 2016 - Jul 2017

My initial appointment was in the role of HR Co-ordinator responsible for all employee relations, learning and development, recruitment, reporting, project support and training. After several months I quickly gained the trust of the Senior Leadership team, and I was appointed to the role of acting HR Manager from September 2016. In this role I reported directly to the Managing Director and was responsible for providing guidance and consultation in the areas of employee relations, organisational development, leadership development, performance management, employee engagement, reward and recognition, mentoring program and wellbeing initiatives. Achievements - Participation and attendance at Executive meetings (after 6 months) - Mail Call “Newcomer” Award as for positively impacting culture and moral through my enthusiastic, positive and empathic style - Run Payroll for the business - Mentoring of Safety Business Partner Show less

Careers Advisor - working with students to achieve their professional goals

• Dec 2014 - Mar 2016

In this role I was responsible for recruiting on-campus students for VET FEE approved courses whilst providing coaching, support and guidance to inspire students to take their first step in their journey towards attaining successful education outcomes. Leadership in the areas of relationship management was required to maintain, manage and sustain ongoing relationships with local schools. Achievements - President of AIPE Toastmaster Club - Training of new employees - Emcee internal and external events Show less

Careers Advisor

• Nov 2013 - Dec 2014

The focus of this role was to promote the courses of Open Colleges in an outbound call centre a consultative and coaching process, appropriately matching student needs to relevant course. Achievements - Chosen to participate in Team Leader Training Program - Consistent out performance of targets The focus of this role was to promote the courses of Open Colleges in an outbound call centre a consultative and coaching process, appropriately matching student needs to relevant course. Achievements - Chosen to participate in Team Leader Training Program - Consistent out performance of targets

NSW Service Co-ordinator (Contracting)

• Nov 2011 - Oct 2013

In this role I provided support to a team of service technicians, rostering, solving customer complaints, report and group coaching. Achievement - Invited to provide group coaching to facilitate training and development reflective of performance standards. In this role I provided support to a team of service technicians, rostering, solving customer complaints, report and group coaching. Achievement - Invited to provide group coaching to facilitate training and development reflective of performance standards.

Personal Development Coach & Trainer

• Feb 2011 - Aug 2013

I ran my own consultancy practice focusing on career coaching for professionals. My service focused on helping clients overcome fear and procrastination, instilling confidence and providing a safe and trusting environment. Achievements - Successfully running my own practice - Establishment of strong personal coaching brand - Achieved major breakthroughs with clients I ran my own consultancy practice focusing on career coaching for professionals. My service focused on helping clients overcome fear and procrastination, instilling confidence and providing a safe and trusting environment. Achievements - Successfully running my own practice - Establishment of strong personal coaching brand - Achieved major breakthroughs with clients

Manly Relay for Life Ceremonies Co-ordinator (Volunteer)

• Jan 2012 - Sep 2012

I was a part of a team of 35 local Committee members who helped bring the Relay for Life to Manly for the first time. My role was organising the Opening Ceremony along with overseeing the co-ordination of the Candlelight and Closing Ceremonies. This 18 hour event held over a weekend in September raised a mammoth total of $200K. We look forward to it being bigger and better in 2013. I was a part of a team of 35 local Committee members who helped bring the Relay for Life to Manly for the first time. My role was organising the Opening Ceremony along with overseeing the co-ordination of the Candlelight and Closing Ceremonies. This 18 hour event held over a weekend in September raised a mammoth total of $200K. We look forward to it being bigger and better in 2013.

Training Co-ordinator/HR Assistant (redundant)

• Jan 2011 - Oct 2011

The purpose of this role was to manage the recruitment process, create contracts, maintain state awards, facilitate and train retail/hospitality and office support teams, assist managers with the performance management process, and counselling of staff. Achievements - Collaborated with Cafe Manger to lead a culture change program within the Cafe - Lead the Workplace Schools Program in collaboration with external partners and internal customers to ensure the accuracy of student assignments, performance and success. Show less

Customer Service Team Leader (Maternity Leave Role)

• Jul 2010 - Dec 2010

This role was to lead a team of 16 Customer Service Representatives, handle grievances, conflict resolution, update salesforce and work directly with the Customer Service Manager to ensure the team were meeting expected KPIs. Achievements - Established an internal Finance Committee to actively review progress and areas of improvement to drive exceptional customer service standards - Developed and facilitated events with Sales Director, senior management and staff to boost team morale and performance while actively surveying staff career goals, skills assessments and needs. Show less

Store Manager

• Jul 2009 - Jun 2010

The purpose of this role was to lead, coach and mentor a team of 5 staff, provide excellent customer service, achieve KPIs, merchandise and receive stock, product training and opening and closing of store. Achievements - Collaborated and mentored the Marketing Manager in developing marketing collateral, transforming communication styles and implementing campaign improvements to result in a 20% increase in sales - Initiated a staff recognition program involving the formation of an Awards Wall at the Head Office including a quarterly awards lunch with the General Manager and Director Show less

Promotions Manager

• Feb 2007 - Jan 2009

The main purpose of this role was to co-ordinate in-store promotions with internal and external clients, lead/manage the Visual Merchandising and Ticketing teams, building relationships with external vendors, meet with vendors to negotiate space in store. Build relationships and provide support to all Store Managers. Achievements - Successfully managed the launch of Bombay Sapphire for Bacardi including the flight of the sapphire encrusted bottle from London as well as the attendance of Senior Management from Sydney Airport Corporation Limited, Bacardi Lion and Nuance Group - Directed the Absolut Disco Vodka promotion in collaboration with Maxxium resulting in a sell-out in all stores Show less

Executive Assistant

• 2005 - 2007

Telesales / Account Manager

• 1998 - 2001

Secretary

• 1997 - 1998