Experience

e-TeleQuote Insurance Inc.

• United States
• Insurance
• 300 - 400 Employee

• Vice President, Human Resources

  • Oct 2022 - Present

  e-TeleQuote is a concierge service for Medicare plan shopping. As a plan-agnostic agency, ETQ assists consumers in finding and comparing Medicare plans, including reviewing benefits, checking networks for healthcare providers, and checking prescriptions against formularies. Licensed agents work both remotely and hybrid in 26 US states. There are additional support teams in Pakistan and Nicaragua. Leadership: Executive leader of HR leading 22 employees in areas of Employee Engagement, Compensation & Benefits, HRIS, Leave Management, Talent Acquisition & Employee Relations supporting global operations. Show less



KOMAN Holdings, LLC

• United States
• Government Relations Services
• 1 - 100 Employee

• Head of Human Resources

  • Apr 2020 - Oct 2022

  KOMAN Holdings is a subsidiary of the Natives of Kodiak, an Alaska Native Corporation (ANC). KOMAN provides support services (Accounting, Compliance, Human Resources etc.) for diversified lines of business for eight different subsidiaries (subsidiaries are either 8 (a) or self-performing businesses). Leadership: Head of HR leading 12 employees in areas of Compensation & Benefits, HRIS, Leave Management, Talent Acquisition & Employee Relations supporting the different subsidiaries for government contracts with both union and non-union employees in 37 states. Show less



Black Turtle Services

• United States
• Outsourcing and Offshoring Consulting
• 100 - 200 Employee

• Head of Human Resources

  • Nov 2018 - Mar 2020

  Black Turtle Services is a woman-owned, small business exclusively focused on helping its clients maximize the benefits of contact centers and help desks to create great customer experiences. BTS operates high-performing, multi-channel contact centers and help desks for government agencies. Direct department of 17 employees including leaders for Compensation & Benefits, HRIS, Leave Management, Talent Acquisition & Employee Relations for employees in contact centers assigned to different government contracts (i.e. health care, immigration, consumer protection) • Executive leader for Human Resources Key Accomplishments: • Created & implemented Shared Services model for Talent Acquisition, HRIS & Benefits. Results: Improved efficiency and consistency by implementing HR best practices in a shared service model supporting multiple locations; hired 1100 employees in 4 months. • Negotiated company annual health insurance premiums decrease with increase in health benefit coverage Results: Health care costs for the company reduced by 4% overall and lowered deductible for employee saving out of pocket for employee $500 and family $1000. Show less



ASRC Energy Services, LLC

• United States
• Oil and Gas
• 700 & Above Employee

• Head of Human Resources

  • Sep 2014 - Sep 2018

  ASRC Energy Services is a “one-stop shop” skilled craft workers in the Arctic oil & gas industry . Direct department of 16 employees including Director and 2 Managers for HRIS, Leave Management, Talent Acquisition, Safety & Employee Relations for staffing for oil field extraction, maintenance, distribution center & warehouse. Pipefitter division of the company was unionized. • Report directly to CEO Key Accomplishments: Increase Profitability: • Revamped interactive process for Return to Work (RTW) and Fit for Duty (FFD) Results: Legally complainant with ADA and reduce worker’s compensation cost by 35%. • Transformed HR team from administrative order-taker to valued business partners. Taught HRBPs how to conduct effective, legally complainant investigations. Results: Reduced employee related legal filings by 87% (EEO, wrongful termination etc.) saving company estimated $1 million in one year. Show less



DIRECTV

• United States
• Entertainment
• 700 & Above Employee

• Strategic Leader of Center of Excellence- Talent Acquisition

  • Jan 2009 - Sep 2014

  Provider of television and audio services to subscribers through satellite transmissions; local television stations, broadcast television networks, subscription television services, satellite radio services, and private video services. Leadership: Direct department of 35 employees including management located across the U.S., that support the Customer Care (contact centers) & Field Operations (installer locations, distribution centers, warehouses) business units’ over 13,000 employees in over 120 locations. • Talent Acquisition: Department finds the best talent to fit DIRECTV’s culture & performance expectations for 3 Senior Vice Presidents, 15 Vice Presidents, 9 Senior Directors, 29 Directors &14 SR Human Resources Managers/Directors; hiring close to 4000 employees annually from entry level to Vice-Presidents. Key Accomplishments: • Project leader for creation, implementation, & validation of company wide assessment tool Results: Reduced turnover during first 90 days of high volume positions by 60% resulting in annual financial savings of over 1 million dollars. • Established professional development roadmaps to transform recruiters from "order-takers" to talent acquisition consultants viewed as trusted advisors; Results: Reduction in use of third party staffing companies and time to fill for critical, key positions resulting in annual savings over $400,000. Increased Revenue: • Led change initiative involving Operations & HR to change/improve hiring processes & practices in Talent Acquisition Results: Reduced time to fill average from 75 days to 45 day; reduced new hire attrition which impacted the business by filling key positions quicker and with candidates that were a better fit for the role and culture. • Created development plans tailored to what was needed to promote the identified successor into the next level position. Results: Bench strength increased and able to react quicker when openings came in key leadership positions. Show less



Ameristar Casino

• United States
• Gambling Facilities and Casinos
• 700 & Above Employee

• Human Resources Director

  • Nov 2003 - Mar 2007

  • Led an HR department of 17 including: 6 managers for 2000 employees in 12 restaurants, resort hotel, and gaming floor. Key Accomplishments: Increased Revenue & Profitability: • Defeated a unionizing attempt to organize employees through an NLRB election; enacted measures to ensure no need for third party intervention in future. Results: Reduced costs associated with operating a business with union employees. • Created and implemented a company- wide safety program focused on behavior changes, instead of committees. Results: Saved 1.5 million annually in worker’s compensation. • Spearheaded the development of competency based profiles for talent management through standardized testing, interview questions and placement processes for over 250 different positions. Results: Higher quality hires and reduced turnover in first 90 days by 30%. Leadership Succession: • Led initiative to enact employer of choice philosophies Results: Ranked #1 out of all the locations in employee satisfaction; stronger leaders that developed employees for career advancement. • Executive coach for Vice President & General Manager & Operations Vice-Presidents on performance issues, talent management & organizational structure. Results: Made better decisions on addressing issues and promotions so more time could be spent on business operations. Show less