Experience

K2 Group

• Canada
• Investment Management
• 1 - 100 Employee

• Corporate Sales Manager

  • Oct 2021 - Present



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• Niagara Falls, Ontario, Canada

• Sales Manager

  • Apr 2019 - Present



Safari Niagara

• Canada
• Travel Arrangements
• 1 - 100 Employee

• Sales and Events

  • May 2017 - Jul 2018



Vintage Hotels

• Canada
• Hospitality
• 100 - 200 Employee

• Sales Coordinator

  • Oct 2016 - May 2017



Niagara City Cruises

• Canada
• Hospitality
• 1 - 100 Employee

• Group Sales Coordinator

  • 2013 - Oct 2016

  • Answers group-dedicated phone lines to assist guests and groups with securing reservations • Monitor and respond to group emails • Process group reservations in OMNI ticketing systems • Email interested groups and appropriate reservation forms, processed itineraries and confirmations • Identify and sell to new revenue streams as assigned • Support sales actions, FAMs, visits, promotions to ensure excellent service and skills • Responsible for maintaining excellent relations and increasing revenues for tour and travel market • Ensure credit applications and processing • Maintain relationships with tour operators, planners, buyers, guides, etc. • Fullfill sales protocol to maximize revenue opportunities through upsells and cross sales • Preparing E-Blast for marketing and newsletter purposes on various computer programs • Preparing Sales Manager for Trade shows with spreadsheets and data required for clients due to meet with our sales team • Follow up with all clients met at trade shows and meetings • Contracting for all clients both renewing and new • Preparing canned responses for whole sales team. Show less



White Oaks Conference Resort & Spa

• Canada
• Hospitality
• 100 - 200 Employee

• Sales Coordinator

  • Jan 2013 - Jun 2013

  • Entered group reservations into both opera and Delphi. • Created online reservations using iHotelier. • Built packages and billing in Opera. • Monitored and responded to emails with regards to rooms division with group bookings. • Worked closely with different departments within the resort to ensure all groups ran smoothly and efficiently. • Handled room allocations for groups booked with the resort. • Worked closely with Sales Manager`s to ensure the groups had the rooms required. Show less



Michaels Inn Hotel

• Niagara Falls, Ontario

• Front Desk Clerk

  • Mar 2004 - Sep 2011

  • Developed excellent interpersonal skills, having dealt with a diversity of clients, co- workers and professionals • Experience with daily reports involving check-ins/check-outs • Experience in handling customer complaints • Assisting supervisor/managers with their tasks as well as completing essential reports. • Responsible for knowing the every guest name and utilize it at the possible opportunity. • Take orders for and serve all food and beverage requests, using suggestive selling techniques. • Clear tables during service. • Control guest checks and secure proper payment. Combine and serve wider types of beverages by mixing ingredients like water, sugar, liquors, soda, bitters, and fruit garnishes. • Provide beer, liquor and wine. • Gather cash, chits or tabs in correct amounts and liable for cash and inventory for the time worked. • Responsible for good operation of a bar, receipt and inventory accountability • Answer enquiries regarding hotel enquiries and registration by letter, by telephone and in person, provide information about services available • Compiled and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems • Assisted guests to provide every essential thing wanted to create loyal and happy guests. Show less



White Oaks Conference Resort & Spa

• Canada
• Hospitality
• 100 - 200 Employee

• Busser

  • Feb 2010 - Jan 2011

  • Reset tables according to specification of restaurant. • Removed plates and silverware when guests were finished. • Setup and break down of functions. • Maintained service stations in a clean and orderly manner throughout the shift. • Performed all opening and closing side work as required. • Performed additional responsibilities, although not detailed, as requested by the manager • Reset tables according to specification of restaurant. • Removed plates and silverware when guests were finished. • Setup and break down of functions. • Maintained service stations in a clean and orderly manner throughout the shift. • Performed all opening and closing side work as required. • Performed additional responsibilities, although not detailed, as requested by the manager



Niagara Casinos

• Canada
• Gambling Facilities and Casinos
• 500 - 600 Employee

• Non-Gaming Cashier

  • Mar 2003 - Jan 2004

  • Compiled and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems • Responsible for cashing out guests at various venues throughout the casino. • Accepted voucher, coupons, players advantage cards, credits cards and cash as payment for services or products • Responsible for float assigned at the beginning of shift ensuring that all monies required were there at start and finish of shift • Compiled and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems • Responsible for cashing out guests at various venues throughout the casino. • Accepted voucher, coupons, players advantage cards, credits cards and cash as payment for services or products • Responsible for float assigned at the beginning of shift ensuring that all monies required were there at start and finish of shift