Experience

The Impact Partnership

• United States
• Financial Services
• 1 - 100 Employee

• Licensing Specialist

  • Dec 2021 - Present

• Associate Licensing Specialist

  • Jul 2021 - Dec 2021



The Walt Disney Company

• United States
• Entertainment Providers
• 700 & Above Employee

• Wilderness Lodge Resort Mercantile

  • Aug 2018 - Jan 2019

  Upheld excellent customer service standards. Ensured positive experience for each customer. Provided service recovery to address and rectify customer issues . Handled POS transactions, while maintaining balanced cash drawers. Ensured cleanliness of facility; responsible for performing closing duties to prepare store for the following day of business. Upheld excellent customer service standards. Ensured positive experience for each customer. Provided service recovery to address and rectify customer issues . Handled POS transactions, while maintaining balanced cash drawers. Ensured cleanliness of facility; responsible for performing closing duties to prepare store for the following day of business.



Tavern At Towne Lake

• United States
• Restaurants

• Server

  • Aug 2017 - Aug 2018

  Served guests in a fast-paced environment and recognized for providing exceptional experience for restaurant and club patrons. Ensured and upheld standard of cleanliness both in dining area and kitchen. Addressed and rectified any issues with patrons, escalating to appropriate restaurant personnel when necessary. Served guests in a fast-paced environment and recognized for providing exceptional experience for restaurant and club patrons. Ensured and upheld standard of cleanliness both in dining area and kitchen. Addressed and rectified any issues with patrons, escalating to appropriate restaurant personnel when necessary.



Towne Lake's Car Wash and Detail

• Secretary

  • Aug 2015 - Oct 2017

  Job duties included coordinating work schedules for a staff of 20+ employees. Responsible for ensuring superior customer service. Scheduled appointments for customers seeking detailing services. Fielded comments, questions or complaints from customers and ensured issues were rectified and that customer’s expectations were exceeded. Job duties included coordinating work schedules for a staff of 20+ employees. Responsible for ensuring superior customer service. Scheduled appointments for customers seeking detailing services. Fielded comments, questions or complaints from customers and ensured issues were rectified and that customer’s expectations were exceeded.