Amanda Whitfield
Vice President of Customer Solutions at Meridian Knowledge Solutions- Claim this Profile
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Bio
Jeff Kristick
I worked with Amanda for two years, and managed her for one of those years. She is a top notch customer success professional. She is able to balance the needs of the customer with the needs of the company. She has a clear mission to keep the customer first, and do everything possible to make them happy. Her past experience as a project manager is valuable in working through delivery issues. She personally led the turn around of several key accounts at Meridian, and was frequently called out in our surveys by customers for her outstanding work. I would welcome the chance to work with Amanda again.
Melissa Kenig, MBA, PMP
Amanda is the most confident and effective customer relationship manager with whom I have had the pleasure of working. Her ability to navigate through substantive issues and secure resolution is in large part responsible for helping her realize growth between organizations. She is a true leader and a professional asset to any organization.
Jeff Kristick
I worked with Amanda for two years, and managed her for one of those years. She is a top notch customer success professional. She is able to balance the needs of the customer with the needs of the company. She has a clear mission to keep the customer first, and do everything possible to make them happy. Her past experience as a project manager is valuable in working through delivery issues. She personally led the turn around of several key accounts at Meridian, and was frequently called out in our surveys by customers for her outstanding work. I would welcome the chance to work with Amanda again.
Melissa Kenig, MBA, PMP
Amanda is the most confident and effective customer relationship manager with whom I have had the pleasure of working. Her ability to navigate through substantive issues and secure resolution is in large part responsible for helping her realize growth between organizations. She is a true leader and a professional asset to any organization.
Jeff Kristick
I worked with Amanda for two years, and managed her for one of those years. She is a top notch customer success professional. She is able to balance the needs of the customer with the needs of the company. She has a clear mission to keep the customer first, and do everything possible to make them happy. Her past experience as a project manager is valuable in working through delivery issues. She personally led the turn around of several key accounts at Meridian, and was frequently called out in our surveys by customers for her outstanding work. I would welcome the chance to work with Amanda again.
Melissa Kenig, MBA, PMP
Amanda is the most confident and effective customer relationship manager with whom I have had the pleasure of working. Her ability to navigate through substantive issues and secure resolution is in large part responsible for helping her realize growth between organizations. She is a true leader and a professional asset to any organization.
Jeff Kristick
I worked with Amanda for two years, and managed her for one of those years. She is a top notch customer success professional. She is able to balance the needs of the customer with the needs of the company. She has a clear mission to keep the customer first, and do everything possible to make them happy. Her past experience as a project manager is valuable in working through delivery issues. She personally led the turn around of several key accounts at Meridian, and was frequently called out in our surveys by customers for her outstanding work. I would welcome the chance to work with Amanda again.
Melissa Kenig, MBA, PMP
Amanda is the most confident and effective customer relationship manager with whom I have had the pleasure of working. Her ability to navigate through substantive issues and secure resolution is in large part responsible for helping her realize growth between organizations. She is a true leader and a professional asset to any organization.
Credentials
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Certified ScrumMaster (CSM)
Scrum Alliance
Experience
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Meridian Knowledge Solutions
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United States
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Software Development
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1 - 100 Employee
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Vice President of Customer Solutions
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Feb 2021 - Present
Lead all customer facing teams including Professional Services, Customer Success, Customer Care, and Training for commercial, federal, and state & local verticals.
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Program Director
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Mar 2020 - Sep 2021
Responsible for providing program leadership for a $95 million single-award blanket purchase agreement for Department of Homeland Security. Responsibilities include: ensuring executive stakeholder engagement across six components, service delivery, and full program P&L. Focus on organic business development initiatives to drive new business and support the alignment of proposed business solutions to agency mission.
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Director, Account Management
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Mar 2018 - Mar 2020
Responsible for customer experience post-implementation with primary focus on: contract renewals and modifications, sales expansion, escalation management, and customer satisfaction. Build value-based relationships with customers to become a trusted advisor. Successfully manage customer relationships, increase revenue, and boost utilization of the application. Develop success plans for customers that outline critical success factors, metrics for success, potential risks, and recommended roadmap to ensure full adoption of available services and products. Work cross-functionally as the voice of the customer to ensure customer needs are met, align proper resources, and provide executive visibility. Thoroughly understand and significantly influence the customer’s decision-making process and lead the customer to mutually beneficial outcomes.Meet or exceed quota: In first three quarters directing Account Management Function, exceeded expansion quota with 107% quota attainment. For calendar year 2019, exceeded quota with 103% quota attainment. Leveraged positive relationships with existing customers to secure referrals to new customers. Customer referrals led to the acquisition of four new logos representing an incremental $3M+ in revenue. Lead and participate in RFP/I/Q strategy and submission for public and private sector opportunities.
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Sr. Manager, Customer Success
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Mar 2014 - Mar 2018
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Project Manager
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May 2012 - May 2014
Direct cross-functional teams of developers, consultants, quality control testers, and business analysts to ensure successful software deployments. Responsibilities included: Providing superior customer support and consulting, analyze processes to identify efficiencies, creating and maintaining project plans, delivering on milestones, writing and reviewing requirements documents, scoping and estimating projects, and working with developers and quality control resources to ensure customer success.
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Intersections Inc.
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United States
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IT Services and IT Consulting
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100 - 200 Employee
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Manager, Partner Solutions
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Oct 2010 - Apr 2012
Intersections Inc. (NASDAQ: INTX) is a leading provider of consumer and corporate identity risk management services. Intersections is recognized as the preferred partner of major financial institutions in North America, providing custom identity management solutions. Intersections has protected more than 35 million consumers since 1996.
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Marketing Associate
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Sep 2008 - Oct 2010
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Education
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University of Virginia
Bachelor of Arts (B.A.)
Community
