Experience

African Impact

• United Kingdom
• Travel Arrangements
• 1 - 100 Employee

• Business Manager

  • May 2011 - Present

  Managed all aspects of finances, budgets and assets, forecasting, tracking and reporting on a monthly basis including generating income from weekend excursions Coached and supported the team managing issues and overcoming barriers they encountered with the projects, volunteers and the partners we worked with, ensuring that it functioned within labour department guidelines Managed the room scheduling, airport pickups, dietary requirements and Welcome details to all volunteers. Maintained a positive and supportive role with the lodge managers and their staff, covering during their absences and assisting where appropriate. Promoted the Projects through Social Media and Travel Awards Built, maintained and promoted relations within the local Community through education and support Managed the team ensuring projects were organised, made a positive change and activities were appealing for all volunteers and the volunteer experience was managed and enhanced from the point they arrived until they departed Continuously analysed feedback to ensure consistency, impact, enjoyment for all volunteers and made improvements where required Ensured quarterly and yearly plans were in place, communicated effectively, reviewed and achievements celebrated with the team and volunteers Show less



Nationwide Building Society

• United Kingdom
• Financial Services
• 700 & Above Employee

• Regional Sales Manager

  • Dec 2007 - Nov 2009

  Intermediary Markets Dec 2007 - Nov 2009Managed, motivated and supervised a team of 9 regional direct reports to deliver a high quality service to Independent Financial Advisers.Developed and set strategies for region and department to achieve company objectives.Achieved and developed business of £20 million per quarter.Managed budgetary targets of £660K per annumDelivered on all quarterly Key Performance Indicators through constant evaluating of the team.Set up the new department and recruited for 48 Business Development Managers with additional responsibility for the training and logistics for the new team.Developed and launched new products, processes and systems to the department.Organised and presented at a variety of internal and external meetings to promote Nationwide's intermediary proposition.Developed strong relationships with key stakeholders across the business.Delivered regular performance reviews for staff to measure achievement against objectives and to identify training and development needs.Owned and reviewed all departmental controls and processes to ensure compliance with regulatory, legislative and business requirements.Organised and promoted corporate events ensuring full attendance and value for money. Show less

• District Sales Manager

  • Apr 2006 - Dec 2007

  Managed 9 Branch Managers with a total headcount of 80 .Developed and delivered a Regional business plan in line with the Area objectives and departmental objectives.Delivered on all targets across a broad range of products achieving a National Award for the Top quarterly performer across Retail.Developed, motivated, supervised and coached new Branch Managers implementing a new personal development plan for use in the Region.Delivered monthly reviews and regulatory observations for all staff identifying training and development needs.Owned and reviewed all departmental controls and processes to ensure compliance with regulatory, legislative and business requirements..Managed customer expectations with particular emphasis on complaint management both verbal and written.Identified and recruited new candidates to work in the Branches and implemented succession plans to develop internal talent.Constructed a business contingency plan to allocate resource to achieve maximum effectiveness. Show less

• Service Centre Manager - Member Account Administration

  • Jun 2002 - Apr 2006

  Managed 5 direct reports with a total headcount of 60.Oversaw the day to day running of the centre which was responsible for processing 50% of the Mortgage business sent into Nationwide.Developed and promoted contingency plans to maximise staff effectiveness piloting the capacity planner for all Service Centres as well as overseeing responsibility for capacity across all 13 service centres.Developed new process efficiencies and processes which were launched to the other service centres.Managed delivery of all Key Performance Indicators through regular reviews and meetings with the teams.Successfully set up a new Service centre centrally taking responsibility for recruitment, logistics, training and overseeing achievement to the project time line.Delivered monthly reviews and regulatory observations for all staff identifying training and development needs.Implemented and formulated communications for the central team pertaining to 180 individuals.Successfully piloted a centralised phone bank which was then launched to the other centres. Show less

• Project Manager

  • May 2001 - Jun 2002

  Responsible for removing Mortgage Processing from Retail Branches and moving to centralised Service Centres within 12 months.Successfully completed roll out to my 3 regions - Northern Ireland, Midlands, London within 10 monthsThrough presentations and meetings managed the aspects of change and the impact on the teams.Implemented training structure and wrote training plans for new employees.Created SLA's, roll out and capacity plans to ensure the Project was a success.



Retail - various

• Branch Manager

  • Oct 1993 - May 2001



Nationwide Building Society

• United Kingdom
• Financial Services
• 700 & Above Employee

• Customer Adviser

  • Feb 1989 - Oct 1993