Experience

Essential Site Skills

• United Kingdom
• Education Management
• 1 - 100 Employee

• Head Of Operations

  • Aug 2021 - Present

• Sales Operations Manager

  • Jan 2021 - Jul 2021



Skills People Group

• United Kingdom
• Construction
• 1 - 100 Employee

• Group Operations Director

  • Dec 2015 - Oct 2020

• Administration Manager - Commercial Training

  • Mar 2015 - Dec 2015



Sunbeams Pre-School (voluntary)

• Chairperson

  • Sep 2013 - Sep 2014

  A year of being chair of a pre-school that was experiencing financial difficulty. Sustainability grant applied for and won. Management of 6 staff. Advertising and promoting the pre-school to increase the numbers. Recognised as the responsible person for Ofsted. A year of being chair of a pre-school that was experiencing financial difficulty. Sustainability grant applied for and won. Management of 6 staff. Advertising and promoting the pre-school to increase the numbers. Recognised as the responsible person for Ofsted.



Pearson in Practice SBL

• Nottingham

• Data Manager

  • Apr 2012 - Apr 2013

  Managing data services and MIS team • Managing the data and information on the business database - Maytas. • Responsible for the monthly submission of government funding to the skills funding agency. • Working with managers and directors of the business, attending monthly business meetings and reporting on the department. • Responsible for the teams that were inputting data, ensuring business goals and objectives were met. Managing data services and MIS team • Managing the data and information on the business database - Maytas. • Responsible for the monthly submission of government funding to the skills funding agency. • Working with managers and directors of the business, attending monthly business meetings and reporting on the department. • Responsible for the teams that were inputting data, ensuring business goals and objectives were met.



Pearson in Practice - Skill Based Learning

• Nottingham

• Project Manager

  • Sep 2011 - Apr 2012

  • Responsible for a project to allow learners to enroll on to an apprentice programme using an online system, ensuring the quality standards were met. • Arrange and coordinate weekly meetings and prepare reports. • Working with other departments of the business to create procedures • Responsible for a project to allow learners to enroll on to an apprentice programme using an online system, ensuring the quality standards were met. • Arrange and coordinate weekly meetings and prepare reports. • Working with other departments of the business to create procedures



Pearson in Practice - Skills Based Learning

• Customer Services Operations Manager

  • Dec 2003 - Sep 2011

  • Managed a number of teams, creating an environment that the team felt motivated and valued • Responsible for the daily allocation of work and allocation of work to ensure the target for the day / month / year were met. • Creating training plans, maintaining staff records and conducting performance reviews. • Problem solving. • Responsible for the creation and documentation of new standard operational procedures. • Day to day contact with clients at all levels, dealing with queries and complaints. • Hands on approach completing the work of my team when required, keen eye for detail. Show less