Director Of Revenue Management

• Jul 2022 - Present

Regional Revenue Manager

• Mar 2020 - Jul 2022

Consult and collaborate with properties to optimize RevPAR performance. Establish effective transient, wholesale and group strategies based on thorough analysis of the market and competitive set. Measure performance and provide daily communication to the revenue team. Practice pricing integrity at all times. Strategically interpret and analyse performance data and market trends using Agency360, STR, Demand360. Manage the tactical execution of revenue management strategies & goals. Show less

Cluster Revenue Manager

• Aug 2018 - Mar 2020

Driving incremental revenue for a mixed portfolio of full and limited service hotels across Canada. *Independently operated, Hilton and Wyndham branded properties. Developing pricing strategies to optimize business mix through multiple distribution channels in various market segments.Manage rates and inventory though multiple systems ensuring price parity is maintained.Monitoring key indicators of hotel performance and third party intelligence sources to identify revenue opportunities.Conduct weekly Revenue Maximization meetings with hotel teams; reviewing performance, rate strategy and yield management. Analysis of property performance reports, competitive rate shops, market share and STR reports.Consult with hotels on corporate, group and negotiated rates. Work with major OTA Market Managers to ensure top placement and accurate property content. Show less

General Manager, Super 8 Windsor

• Nov 2014 - Sep 2018

66 guest rooms, 2700 sq. ft conference centre, meeting rooms, pool & water slide. Inspired a service focused culture by creating a positive workplace through motivation, coaching and leading by example. Oversaw meetings and catering events, adhering to food and beverage service standards.Prepared annual business plan and operational budget.Prepared weekly, monthly & quarterly operational, statistical and financial reports.Revenue/yield management; analyzed and forecasted data to establish appropriate action plans for staffing, and supplies.Ensured property met budgetary requirements by controlling expenses and maximizing revenue opportunities.Developed, implemented and monitored departmental policies. Performed employee evaluations, building performance improvement plans & termination procedures as needed. Ensured all Human Resources and health & safety regulations were being met. Show less

Interim General Manager

• Oct 2015 - Oct 2015

Interim General Manager for the Super 8 St. John’s. Continued to remotely manage Super 8 Windsor.

General Manager, Travelodge Suites

• Jun 2013 - Dec 2014

Management of a 75 unit limited service hotel.Overall responsibility for the success of the property, including budgeting, sales, marketing, customer satisfaction and revenue management. Prepared annual business plan and operational budget.Prepared monthly operational, statistical and financial reports, analysis of P&L statements.Developed, implemented and monitored departmental policies & procedures. Motivator and leader by example.Recruitment, interview & hiring of new employees. Performed employee evaluations, implemented disciplinary & termination procedures.Ensured all human resources and health & safety regulations were being met.Negotiated rates, terms and secured contracts with new & existing clientele. Sales calls, blitzes, trade shows & sales related activities. Show less

Assistant General Manager

• Mar 2009 - Jun 2013

Opening manager for new build. Provided operational leadership to the front office, lounge, banquet and housekeeping departments. Coaching & training departmental supervisors prior to and after opening of hotel. Negotiating rates, terms and securing contracts with new & existing clientele. Manage rates & inventory through PMS and affiliate partners. Assist with annual budget preparation and sales & marketing strategies. Recruit, interview & hired new employees; performed employee evaluations, implemented disciplinary & termination procedures. Special events coordinator for weddings, banquets, New Years Eve events. Participation in brand co-op sales events. Support and comply with brand standards; ensuring company vision and policies are adhered to. Show less

Sales & Marketing Associate

• Jan 2002 - Feb 2009

Operational support for two real estate offices. Meeting new clients, guiding them though the real estate buy/sell process. Preparing, negotiating & executing real estate contracts. Trained, mentored and assisted sales agents. Responsible for office accounting, preparing financial reports, accounts payable & receivables. Website maintenance & print advertising design. Operational support for two real estate offices. Meeting new clients, guiding them though the real estate buy/sell process. Preparing, negotiating & executing real estate contracts. Trained, mentored and assisted sales agents. Responsible for office accounting, preparing financial reports, accounts payable & receivables. Website maintenance & print advertising design.

Guest Service Representative

• Jul 1995 - 2004

Seasonal and part time throughout high school and college. Full time/casual from 2001-2004. Seasonal and part time throughout high school and college. Full time/casual from 2001-2004.

Reservations Sales Agent

• 2000 - 2001

Reservations and sales for a full service, city hotel and casino. Reservations and sales for a full service, city hotel and casino.

Front Desk Agent

• 1999 - 2000

Front Office and Royal Service Agent for a luxury, full service, resort hotel. Front Office and Royal Service Agent for a luxury, full service, resort hotel.