Amanda Volante
Delivery Compliance Manager at Parcelink Logistics Ltd- Claim this Profile
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English Full professional proficiency
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Bio
Sharon Buchanan
Amanda is highly motivated and is able to channel her adrenaline through her team and colleagues to help them focus on getting the task done. Staying positive during challenging situations is a strength that I have seen Amanda display many times. First and foremost Amanda will ensure her team gets full credit and recognition for they work that they do. A great asset to any team.
Jeremy Pert
Amanda is one of the most customer focused people I have met, with a passion for delivering customer service at the sharp end - both individually and through her team - and does not stop until she has found an answer that works for the customer. She does this no matter what the personal cost and commitment requirement. This is then followed back up with the customer just to check that the solution has worked and the issue has been resolved at root cause. Conscientious and supportive team leader who is very quick to pick up issues and new ideas and tried to get the most from her team, stretching them to new heights. In short a role model for her team and for the business.
Sharon Buchanan
Amanda is highly motivated and is able to channel her adrenaline through her team and colleagues to help them focus on getting the task done. Staying positive during challenging situations is a strength that I have seen Amanda display many times. First and foremost Amanda will ensure her team gets full credit and recognition for they work that they do. A great asset to any team.
Jeremy Pert
Amanda is one of the most customer focused people I have met, with a passion for delivering customer service at the sharp end - both individually and through her team - and does not stop until she has found an answer that works for the customer. She does this no matter what the personal cost and commitment requirement. This is then followed back up with the customer just to check that the solution has worked and the issue has been resolved at root cause. Conscientious and supportive team leader who is very quick to pick up issues and new ideas and tried to get the most from her team, stretching them to new heights. In short a role model for her team and for the business.
Sharon Buchanan
Amanda is highly motivated and is able to channel her adrenaline through her team and colleagues to help them focus on getting the task done. Staying positive during challenging situations is a strength that I have seen Amanda display many times. First and foremost Amanda will ensure her team gets full credit and recognition for they work that they do. A great asset to any team.
Jeremy Pert
Amanda is one of the most customer focused people I have met, with a passion for delivering customer service at the sharp end - both individually and through her team - and does not stop until she has found an answer that works for the customer. She does this no matter what the personal cost and commitment requirement. This is then followed back up with the customer just to check that the solution has worked and the issue has been resolved at root cause. Conscientious and supportive team leader who is very quick to pick up issues and new ideas and tried to get the most from her team, stretching them to new heights. In short a role model for her team and for the business.
Sharon Buchanan
Amanda is highly motivated and is able to channel her adrenaline through her team and colleagues to help them focus on getting the task done. Staying positive during challenging situations is a strength that I have seen Amanda display many times. First and foremost Amanda will ensure her team gets full credit and recognition for they work that they do. A great asset to any team.
Jeremy Pert
Amanda is one of the most customer focused people I have met, with a passion for delivering customer service at the sharp end - both individually and through her team - and does not stop until she has found an answer that works for the customer. She does this no matter what the personal cost and commitment requirement. This is then followed back up with the customer just to check that the solution has worked and the issue has been resolved at root cause. Conscientious and supportive team leader who is very quick to pick up issues and new ideas and tried to get the most from her team, stretching them to new heights. In short a role model for her team and for the business.
Experience
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Linear Logistics
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United Kingdom
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Transportation, Logistics, Supply Chain and Storage
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1 - 100 Employee
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Delivery Compliance Manager
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Sep 2020 - Present
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Hub Operations Clerk
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Aug 2020 - Sep 2020
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Klime-Eeze
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Alfreton, England, United Kingdom
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Customer Service Administrator
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Mar 2020 - Mar 2020
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Klime-Ezee Ltd.
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United Kingdom
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Mechanical Or Industrial Engineering
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1 - 100 Employee
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Customer Service Administrator
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Mar 2020 - Mar 2020
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Essential Site Skills Ltd
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S43 2BP
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HR Manager
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Jun 2019 - Nov 2019
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Citipost Mail
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United Kingdom
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Transportation, Logistics, Supply Chain and Storage
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100 - 200 Employee
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Account Manager
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Mar 2018 - Jul 2019
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THE PROCESSING CENTRE LIMITED
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United Kingdom
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Packaging and Containers Manufacturing
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Head of People Services - TPC Ltd
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Jul 2018 - May 2019
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Account Manager
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Mar 2018 - Jul 2018
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IPP
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Netherlands
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Transportation, Logistics, Supply Chain and Storage
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100 - 200 Employee
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Commercial Team Leader
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Nov 2017 - Feb 2018
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BDA Logistics Innovation
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Birmingham, West Midlands, United Kingdom
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Client Support Manager
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May 2017 - Oct 2017
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Müller UK & Ireland
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United Kingdom
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Food and Beverage Manufacturing
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700 & Above Employee
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Customer Services Team Leader
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May 2015 - May 2017
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ByBox
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Coventry, United Kingdom
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Team Leader - Call Centre
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Dec 2013 - Dec 2014
I am currently working as a Team Leader for the Late and Night Shift within the Call Centre based in Coventry, managing a small team of Customer Service Executives. I am responsible for ensuring that my team is providing our Customers’ with the best service experience at all times. I monitor call statistics and undertake investigations regarding searches for deliveries and returns and delegate tasks to my team when necessary. I liaise with Customers, engineers, Service Centres, colleagues, drivers and outside agencies via email and over the phone, dealing with enquiries and complaints. I also compile various bespoke reports as requested by our Customers. I monitor staff performance and attendance and conduct ‘Return to Work’ interviews and Personal Performance Plans; following company procedure at all times. I am also responsible for cascading communication to my team regarding ‘Service’ information and details of new Customers in order to support our Customers delivery journey. Show less
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DX Network Services
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Nuneaton, Warwickshire
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Team Leader - Call Centre
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Jun 2011 - Dec 2014
I am currently working as a Team Leader for the Late and Night Shift within the Call Centre based in Nuneaton, managing a small team of Customer Service Executives. I am responsible for ensuring that my team is providing our Customers’ with the best service experience at all times. I monitor call statistics and undertake investigations regarding searches for deliveries and returns and delegate tasks to my team when necessary. I liaise with Customers, engineers, Service Centres, colleagues, drivers and outside agencies via email and over the phone, dealing with enquiries and complaints. I also compile various bespoke reports as requested by our Customers. I am responsible for collating all courier booking information ready for submission to our finance department. I monitor staff performance and attendance and conduct ‘Return to Work’ interviews and Personal Performance Plans; following company procedure at all times. I am also responsible for cascading communication to my team regarding ‘Service’ information and details of new Customers in order to support our Customers delivery journey. I am a qualified First Aider and I have been assigned as Super Champion for the Nuneaton site where I present modules on our Delivered Exactly program to all colleagues working on the Late and Night Teams from different departments. I am fully flexible in my approach to work and will support our Call Centre Teams in order to meet service needs Show less
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Recruitment Consultant - Warwickshire
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Nov 2010 - Jun 2011
Sarina Russo Job Access UK is a government funded agency that support the long-term unemployed into employment. We want to get to know you, your requirements, your expectations and your culture so that we always provide you with the best possible candidates that meet your organisational needs....and help maintain sustainability. Sarina Russo Job Access UK is a government funded agency that support the long-term unemployed into employment. We want to get to know you, your requirements, your expectations and your culture so that we always provide you with the best possible candidates that meet your organisational needs....and help maintain sustainability.
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Remploy
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United Kingdom
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Staffing and Recruiting
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500 - 600 Employee
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Local Account Manager - Coventry & Warwickshire
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Jan 2009 - Nov 2010
My role is the Account Manager for Remploy covering the Coventry and Warwickshire area. I engage with employers in order to assist them with their recruitment needs. My role is the Account Manager for Remploy covering the Coventry and Warwickshire area. I engage with employers in order to assist them with their recruitment needs.
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Education
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Bourneville College
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2019 - 2019
Essential Site Skills Ltd
IOSHH -
2019 - 2019
New Skills Academy
Level 2 Diploma in Human Resources, Level 2 Diploma -
1980 - 1984
Hodge Hill Grammar School for Girls
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Garretts Green College
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