Experience

VNA & Hospice of the Southwest Region

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Case Manager

  • Nov 2019 - Present

  Rutland, Vermont, United States Working with clients participating in Long Term Medicaid, helping them get set up with the appropriate services they require to be successful at home. Helping client maintain a healthy and successful home setting. Assisting clients with state programs to maintain their goals. Monthly check ins with client to make sure they feel supported by our agency. Tracking progress and decline of clients conditions.



Community Care Network

• Non-profit Organization Management
• 1 - 100 Employee

• Risk Management and Compliance

  • May 2019 - Nov 2019

  Rutland, VT



Rutland Regional Medical Center

• United States
• Hospitals and Health Care
• 500 - 600 Employee

• Workmans Comp and Disability Coordinator

  • Mar 2018 - May 2019

  Rutland, Vermont

• Patient Experience Specialist

  • Aug 2017 - Mar 2018

  Rutland, Vermont Patient Experience Specialist is now what Patient Relations used to be called in our hospital. My job consist of many aspects of customer service. I hear and help resolve customer concerns, which include patients, families of patients, vendors and other members of the community. I also spend time analyzing data reported from Press Ganey and CG CHAPS. These are organizations that measure our service scores to our patients based on departments. My department collects the data and prepares the… Show more Patient Experience Specialist is now what Patient Relations used to be called in our hospital. My job consist of many aspects of customer service. I hear and help resolve customer concerns, which include patients, families of patients, vendors and other members of the community. I also spend time analyzing data reported from Press Ganey and CG CHAPS. These are organizations that measure our service scores to our patients based on departments. My department collects the data and prepares the information to be sent out to the Board of Directors, Vice Presidents and Leadership through out our hospital. I also sit on many committees within the hospital, such as quality control, performance improvement and many more. Some other duties that we have with in the organization are teaching conflict resolution at our orientation for new hires, we also go to specific departments throughout the hospital and help educate them on conflict resolution if the extra help is needed.

• Scheduler/Medical Secretary

  • Aug 2008 - Aug 2017

  Vermont Orthopaedic Clinic Rutland Vermont I am the scheduling coordinator for all the providers here at Vermont Orthopaedic Clinic. I am in charge of the triage process for their incoming referrals and deciding the appropriate time frame in which to see the patient. I coordinate the appointment with the patient and their primary care provider or referring physician. Also I maintain a spreed sheet of all incoming referrals for tracking purposes. Handle all of the scheduling for Dr. Zmurko and the Spine Clinic. Help coordinate… Show more I am the scheduling coordinator for all the providers here at Vermont Orthopaedic Clinic. I am in charge of the triage process for their incoming referrals and deciding the appropriate time frame in which to see the patient. I coordinate the appointment with the patient and their primary care provider or referring physician. Also I maintain a spreed sheet of all incoming referrals for tracking purposes. Handle all of the scheduling for Dr. Zmurko and the Spine Clinic. Help coordinate the doctors schedules between in office and out of office time.



Suburban Propane

• United States
• Oil and Gas
• 700 & Above Employee

• Fuel accounting supervisor

  • Apr 2007 - May 2008

  montpelier, Vermont I was in charge of keeping track of all fuel coming in to the plant and leaving the plant. Making sure the customers were charged correctly. Keeping up on the monthy inventory for the plant. I also helped with customer service and collecting payments