Experience

SimpliSafe

• United States
• Computers and Electronics Manufacturing
• 700 & Above Employee

• Chat Platform Specialist

  • Apr 2023 - Present



Forrester

• United States
• Research Services
• 700 & Above Employee

• Customer Success Specialist

  • Aug 2021 - Jan 2023



Fidelity Investments

• United States
• Financial Services
• 700 & Above Employee

• Customer Relationship Advocate

  • Dec 2020 - Aug 2021

  "Our team of Customer Relationship Advocates (CRA) for a variety-filled experience where you’ll have dedicated time to focus on growth, career development and renewal while you support our customers by taking inbound calls. This first-of-its-kind experience supercharges your early career and growth at Fidelity with personalized support, knowledgeable career guides and celebration of your achievements, while learning about Fidelity and building skills and experiences. In this role, you will assist our clients with a broad range of needs including answering questions about account balances, making withdrawals, transferring funds, identifying resources, and placing trades." Show less



Kronos Incorporated

• United States
• Software Development
• 700 & Above Employee

• User Research Intern

  • Jun 2017 - Aug 2017